Ratings based on 818 Verified Reviews

4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from torrance Ca

A/C unit didn’t work

Posted Nov 23, 2017
Called maintenance twice to fix the A/c unit. It was hot and uncomfortable.
Comment from Hotel Management
Nov 29, 2017 by Jon Hauer, Hotel Management
Hello, Daniel. We apologize about the A/C unit in your room. We are addressing this with our engineering department to ensure future issues do not occur. We appreciate your feedback. Thank You
5 out of 5
Recommended
for Everyone
by A verified traveler

Great trip

Posted Nov 21, 2017
My son and I stayed for 2 nights and it was fabulous. One minor issue but the front desk resolved it--there was a big party going on and around midnight it was iver and I happened to be next door to 2of the loudest participants of the party. I called the front desk and they sent security up to ask them to quiet down. They either left and parties elsewhere or went to sleep because I was able to sleep after that. The front desk also gave us lots of cookies!! Also, the hotel is within walking distance of the mall which we love!!
Comment from Hotel Management
Nov 29, 2017 by Jon Hauer , Hotel Management
Hello, Diane. Thank you for your kind review. We appreciate your patience in letting us help make your stay more comfortable and relaxing. We’re glad to know you enjoyed your overall accommodation and utilized our great location directly across from Del Amo Fashion Center. We hope you will stay with us again in the future. Kind Regards
2 out of 5
by A verified traveler

Construction noise couldn’t sleep in when needed !

Posted Oct 8, 2017
Construction noise started early in the morning and we couldn’t sleep in
Comment from Hotel Management
Oct 12, 2017 by Jonathan, Hotel Management
Thank you for your feedback. We apologize if we did not meet your expectations due to our current renovation. We hope you will come back and try our newly renovated rooms. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Menifee, CA

Close to activities

Posted Sep 11, 2017
Pros: Friendly and professional staff and very nice rooms
Location: Great restaurants within walking distance
Stayed here to attend the Torrance High School Centennial as an 1959 Alumni
Comment from Hotel Management
Sep 12, 2017 by Jon H. , Hotel Management
Hello, Jerry. Thank you for your kind feedback. We’re happy you had a good time during both your stay and your event. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
It was nice and comfortable and there was good food as well as nice guest services
Comment from Hotel Management
Sep 12, 2017 by Jon H., Hotel Management
Hello. We appreciate your feedback and are glad you were comfortable during your stay. Please visit us again soon in the future!
5 out of 5
by Hugo

Posted Sep 11, 2017 on Hotels
Was really good the hotel is nice and the service is very good.
Comment from Hotel Management
Sep 18, 2017
Thank you for the kind review! We hope to see you again soon. Kind Regards
5 out of 5
by Karin

Great pool

Posted Sep 5, 2017 on Hotels
The pool area, lobby, and restaurant are all exceptional. Plus there is free parking
Comment from Hotel Management
Sep 8, 2017
Hello Karin, Thank you for your kind feedback. We hope you will come back soon!
5 out of 5
by gregory

Great for the price

Posted Aug 28, 2017 on Hotels
I had an amazing stay very clean and the bed was extremely comfortable.
Comment from Hotel Management
Sep 12, 2017
Thank you for the kind review, Gregory!
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Lovely room

Posted Aug 23, 2017
Lovely hotel newly refurbished room. Chairs on the balcony would have been good.
Comment from Hotel Management
Aug 25, 2017 by BRN, Hotel Management
Thanks a lot with your good feedback. Hope to see you back in our hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Good hotel. Good service. The staff was very nice. I would recommend this hotel to anyone staying in this area.
Comment from Hotel Management
Aug 25, 2017 by brn, Hotel Management
Thank you so much for your good feedback. Hope to see you again in our hotel