Studio, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Los Angeles Torrance Harborgate

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 365 out of 1005 reviews" "
Rating 8 - Good. 224 out of 1005 reviews" "
Rating 6 - Okay. 160 out of 1005 reviews" "
Rating 4 - Poor. 95 out of 1005 reviews" "
Rating 2 - Terrible. 161 out of 1005 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

ADRIANA

Stayed 2 nights in Mar 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Guenther

Business traveler
Liked: Amenities
Nice place to stay
Stayed 1 night in Mar 2024

4/10 Poor

HARIS, Daly city

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice but facility was not that clean.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear HARIS, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will immediately address this issue with our housekeeping team. We appreciate your kind words regarding our staff and hope you will consider giving us another opportunity to serve you better in the future. We look forward to welcoming you back soon. Sincerely,Hotel Management

2/10 Terrible

John

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
There was roaches in the room
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear John, We apologize for any inconvenience you experienced during your stay. We take reports of pests seriously and will address this matter with our pest control team. Please know that the cleanliness and comfort of our guests are paramount, and we continuously strive to maintain a high standard. Your feedback is valuable, and we appreciate you bringing this to our attention. Thank you for choosing us for your stay.Sincerely,Hotel Management

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Extended Stay between early flight and cruise. It was conveniently located to get the supplies we forgot/couldn’t get through customs. The local restaurant were amazing and the staff was eager to make sure we found our way to good food (especially the Hawaiian restaurant).
Stayed 1 night in Feb 2024

2/10 Terrible

Suchon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

joel

Liked: Cleanliness, staff & service
Staff was helpful
Stayed 2 nights in Feb 2024

4/10 Poor

Jazmin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Travis

Business traveler
Liked: Cleanliness, staff & service
Clerks were all nice and helpful. For the price the place was good.
Stayed 3 nights in Jan 2024

2/10 Terrible

Danillo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet was dirty, woman’s tampons in the bathroom, small cockroaches everywhere, place was dirty. Worst experience ever. I needed to stay in LA for 4 more nights and decided to find another hotel.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 24, 2024
Dear Danillo, We sincerely apologize for the appalling conditions you encountered during your stay. Your feedback is deeply concerning, and we regret any discomfort caused. We take cleanliness seriously, and your experience does not reflect our standards. Rest assured, we will investigate and address these issues promptly to prevent recurrence. We understand your decision to find alternative accommodation, and we apologize for the inconvenience. Please consider this an isolated incident, and we hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Management

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mayra

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff was arguing with a person attempting to check in without ID and making small comments towards me in regards to the situation.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear Mayra, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

10/10 Excellent

Emmanuel

Stayed 1 night in Dec 2023

8/10 Good

Tsubasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain
Response from Hotel Management on Feb 9, 2024
Dear Tsubasa, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

2/10 Terrible

chavira

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst.
It was terribly in every way. I requested a late check out and the staff kept knocking on the door. They do not have do not disturb signs and the staff member markass was so very rude.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Dear chavira, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to regaining your trust and confidence, and we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Jocelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

RASHAD

Business traveler
Disliked: Staff & service, property conditions & facilities
Poor service with late check in.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 8, 2023
Dear RASHAD, We apologize for any inconvenience you experienced with our late check-in service. Our team aims to provide a smooth and efficient experience for all guests, and we regret falling short in your case. Please know that your feedback is valuable, and we will use it to address and improve our services. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Management

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 days but the didn’t clean my room. I came like 4:00 PM and my bed was undone, in a few words they didn’t clean my room and the worst thing they have cockroaches!!!!! I will never stay there again!!!
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Jose, Thank you for reviewing your stay with us. We apologize for not meeting your expectations. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management

10/10 Excellent

Walter

This facility was clean, secure, and quiet. The room and all the accessories worked perfectly.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Walter, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you liked our immaculate accommodation and found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management

4/10 Poor

Norimasa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay, Everyone was very friendly
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 9, 2023
Dear Michele, Thank you for staying at Extended Stay America and for taking the time to leave your comments. We are thrilled to read about your stay and how much you enjoyed our friendly service. We work hard to deliver an excellent experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Swarnadip

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel; FD staff Marcus very kind and gentle person. I suggest a night time security!
Stayed 3 nights in Nov 2023

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Vishal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Reymundo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Gregorio

Stayed 1 night in Oct 2023

6/10 Okay

Rena

Disliked: Room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Sahian, Las Vegas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Fernando

Traveled with family
Liked: Staff & service
Friendly, accommodating and good service. Would be nice to have more handicap parking, access and ramps. Overall Good!
Stayed 2 nights in Sep 2023

10/10 Excellent

Leonel

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Emilio

Liked: Staff & service, property conditions & facilities
The room is clean. I slept good.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear Emilio, We're delighted you had a restful stay at our hotel. Ensuring clean and comfortable rooms for our guests is a top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back to Extended Stay America for another peaceful night's sleep.SincerelyHotel Management

10/10 Excellent

Terese

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

WANG

Disliked: Cleanliness, property conditions & facilities
Bugs everywhere.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 20, 2023
Dear WANG, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience, and we hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a secure parking lot
Stayed 1 night in Sep 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023

8/10 Good

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting room
We flew in at 10:30pm, the front desk was nice and helpful so we assumed our stay was going to be great. We walked into our room and it was gross. There was a weird smell to the room that wouldn’t leave, the bathroom was filthy, the tub drain wasn’t put in properly with little black spots all around the tub, the kitchen and bathroom counters were brown with dirt. We tried to stay the night considering it was so late but when we laid in bed, we started feeling itchy and the smell wouldn’t let us sleep. Eventually we decided to leave so we left the keys at the front desk since there were no clerks to try and find another room, and ended up finding another hotel. Highly wouldn’t recommend staying here.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 11, 2023
Dear Guest, Thank you for choosing us and sharing your comments. It is happy to know you were pleased with our warm reception. However, we are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

Draya

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was okay, a little noisy.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Dear Draya, Thank you so much for your outstanding review. We are glad that everything went well during your time with us and that you had a memorable experience. However, we are sorry for the noise concerns that you mentioned. Our front desk can handle such issues to make your time best while you are with us. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

8/10 Good

Tiffany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sweet night's sleep 💤
The night clerk was amazing she helped my god mother and I threw a rough day of flying and sadness we were there for a funeral sorry your night clerk was a beautiful soul very so much compassion ❤ thank you !
Stayed 1 night in Sep 2023

6/10 Okay

Melissa

Traveled with family
Disliked: Cleanliness
Disappointed
Unfortunately there was a roach in my room and there was a homeless person who came in the lobby after hours
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 8, 2023
Dear Melissa, Thank you for letting us know about your stay. It is very disappointing to learn about the cleanliness issues and your unpleasant encounter with the homeless people in the lobby. Our team genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures will be taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

4/10 Poor

Erika

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Las expectativas fueron altas y no las cumplió
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 6, 2023
Dear Erika, Thank you for taking the time to share about your stay. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management

2/10 Terrible

Melissa, Compton

Disliked: Staff & service
Stayed 3 nights in Aug 2023

6/10 Okay

Vanessa

Liked: Staff & service, amenities
My stay would’ve been great if my room was infested with fleas and ants.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 3, 2023
Dear Vanessa, Thank you for taking the time to share feedback about your recent stay. We are sorry about the issue in your room during your stay. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known. Once again, we regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

2/10 Terrible

Santos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Leonel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants In My Room
My room was filled with ants there was ants on my bed all over the kitchen and all over the entire room if you left any piece of food you’d wake up with ants all over it
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 28, 2023
Dear Leonel, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward to seeing you again at our location for a better experience. Have a great day! Sincerely,Hotel Management

10/10 Excellent

Matias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
U loved it super clean
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 28, 2023
Dear Matias, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our team know when you complement their work. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

4/10 Poor

Eduardo

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed for 3 days and they don't make housekeeping in my room
Stayed 3 nights in Aug 2023
Response from Hotel Management on Aug 26, 2023
Dear Eduardo, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management