Ratings based on 535 Verified Reviews

3.2 out of 5
60% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Lake Isabella, CA

Nice, convenient hotel for pet owners

Posted Sep 20, 2017
Pros: They accept pets! The room was clean and had a full fridge and a microwave.
Cons: The furniture was a little worn. One of the desk chairs was broken. As mentioned above, a poop station on the grounds might be helpful.
Location: This hotel is centrally located in Torrance. There's lots of shopping, restaurants, and entertainment within walking distance.
We had a nice stay at Extended Stay America in Torrance. It is centrally located, close to restaurants, shopping, and entertainment. I appreciate this hotel chain for it's many charitable activities, which are evident throughout the lobby and elevator areas. In addition, they welcome pets, which is a necessity for many travelers. There were many guests traveling with dogs, including us, and yet I didn't hear a peep out of any of the nearby rooms. If I were to suggest anything, it would be that they have poop bags available for guests to use when their pets relieve themselves. Perhaps it would help with their ground-keeping. Other than that, we had a very pleasant stay and I would consider staying there again in the future. Thank you!
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Chris, thank you for being our guest. It’s nice to know you liked your comfortable room and that our convenient location and pet-friendly feature worked out well for you. However, we are sorry for not meeting all of your expectations. We appreciate your valuable feedback as it will help us to improve our performance moving forward. We look forward to making your next visit a perfect one. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Torrance, CA

Posted Sep 17, 2017
Friendly staff and a great location. Near shopping and a lot of restaurants.
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
We are immensely pleased to read about your stay. Thank you for letting us know you liked our convenient location and the courteous service received from our staff. I will surely share your praises with the entire team. On behalf of all at Extended Stay America, I invite you to visit us again on a future date. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles california

Posted Sep 16, 2017
Superb, love the staff and the room was very clean
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Mel, thanks for the lovely review about your stay at Extended Stay America. It was wonderful you received good care from our staff and you also liked your well-maintained room. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Irvine, CA

Room smells like someone's oily hair

Posted Sep 15, 2017
The room I stayed in smelled like someone that hasn't showered for a long time, the a/c unit is also quite noisy but without it turned on the room will quickly become stuffy and humid which makes the smell worse.
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Mike, thanks for choosing us for your stay and that you had an overall pleasant experience here. However, I am sorry we weren’t at our best and you encountered issues with cleanliness and maintenance in your room. I have shared your feedback with the concerned teams to action them accordingly. We hope you will give us another chance to showcase you our improved side. Sincerely, General Manager
2 out of 5
by A verified traveler from San jose Ca

Nice location

Posted Sep 12, 2017
Pros: I am charged extra if I want my room cleaned for the next day
Cons: I would like that what they offer when you book is included in the room
Location: Not very much
My experience was not so good The tv was not working and the air conditioning did not work either
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Daniel, I am very sorry we failed to deliver the exceptional stay you deserved. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. In regard to our in-room amenities, we will share your concerns with my engineering team to take corrective actions. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
2 out of 5
by A verified traveler

Close to Torrance High School

Posted Sep 12, 2017
I called for a wake-up call at 3AM,never rec'd it! I was late
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
I apologize that we failed to provide you an exceptional stay. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from rialto,ca

Pleasant weekend

Posted Sep 6, 2017
Had a very pleasant weekend . Front desk staff members were great. Will definitely be returning.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you liked the service offered by our front desk associates. We look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from philippines

Close to the mall

Posted Aug 24, 2017
Generally average satisfaction. The place smells cigarette
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Thank you for sharing your candid feedback. Although you were overall satisfied with your stay, we apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment, and we will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

not a very clean hotel.

Posted Aug 23, 2017
Pros: nothing
Cons: their website indicates that 85% of their properties have been renovated, but apparently not this one
Location: location was good. close to shopping centers and restaurants
our room had an unpleasant odor and found 2 small roaches on our first night and the room was not very clean
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your room and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. I truly regret the inconvenience you had and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
5 out of 5
by Crystal

Nice

Posted Jun 19, 2017 on Hotels
Quiet
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Crystal, thank you for choosing to stay at Extended Stay America - Los Angeles - Torrance Blvd. It was delightful to read that you were comfortable here. Thanks for your feedback, and we hope to have the pleasure of welcoming you back again soon. Sincerely, General Manager