Ratings based on 520 Verified Reviews

3.2 out of 5
60% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tahiti

Nice hotel free wifi free parking near del amo

Posted May 31, 2017
Everytime I go to Torrance is the only hotel I want to go. Friendly staff, room comfortable & clean. Free parking Free wifi and laundry 24h/24 !! The important points for me :)
Comment from Hotel Management
Jun 2, 2017 by General Manager , Hotel Management
Wow - Raina, thanks for the awesome feedback. We are delighted to know you enjoyed your clean, comfortable room and that you were completely satisfied with your stay. It was a pleasure hosting you at Extended Stay America - Los Angeles - Torrance Blvd., and we look forward to welcoming you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler from Arizona

hotel hell

Posted May 11, 2017
Pros: Abigail nothing!
Cons: Everything!
Location: Was good, close to the ocean.
We would never stay at Extended Stay again. It was dirty ad smelled. The bed was like sleeping on bricks. The service was not great, the carpet was gross! There so called continental breakfast was bad. What more do I need to say. I think this hotel needs to contact Gordon Ramsey for his show Hotel Hell for a makeover.
Comment from Hotel Management
May 14, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
3 out of 5
by A verified traveler

Rude people

Posted Apr 27, 2017 on Hotels
They were really rude to us. We are in a band and touring and they gave us bad customer service due to what we looked like. Never staying there again
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
Thank you for your candid feedback. We are sorry you didn't experience our staff at their best during your stay, and they failed to provide you with excellent hospitality. This behavior is highly unusual, and I have addressed your comments with them to ensure they deliver excellent service to all our guests. We hope to have another opportunity to better serve you in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good basic hotel for more of an apartment feel

Posted Apr 25, 2017
Location: Great, safe location close to shopping etc.
Very basic but nice. Clean, simple, no frills. No pool, no gym, etc. but nice rooms with kitchen. No coffee maker available which was annoying, had to go to the lobby for coffee. Staff was ambivalent but helpful. No daily housekeeping which we liked, no maids knocking on the door every day.
Comment from Hotel Management
Apr 26, 2017 by General Manager , Hotel Management
Thanks for taking the time to share your feedback. We are happy to know you liked our convenient location and that you were impressed with your room with the kitchenette facility. We appreciate your business and hope to be at your service again soon. Sincerely, General Manager
3 out of 5
by Lilia

Disappointed

Posted Apr 22, 2017 on Hotels
Our check-in took quite a while as we waited for the only staff member to check us in and answer the phone. She spent a lot of time with the individual on the line as we patiently waited. We were given a room with a sofa bed that did not work and we asked for a non-smoking room. The room smelled of cigarette smoke since most of the rooms on the third floor were smoking rooms. The spout in the tub was leaking therefore we slept with the bathroom door closed so we wouldn't hear it at night. I would not recommend this hotel and would not consider staying here again.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Lilia, thank you for your candid feedback. I sincerely apologize for the inconvenience you experienced at the time of check-in and in your room. We strive to consistently deliver exceptional service, so I apologize that you had a disappointing experience with us. Your comments have prompted us to redouble our training efforts so we can be sure to meet the standards you expect from us. We hope you will consider giving us another chance to make it up to you on a future date. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Thank you for staying with us. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, so I am sorry we fell short. We hope you will consider giving us another chance so we can provide you with the stay you should always expect from us. Sincerely, General Manager
3 out of 5
by A verified traveler

Acceptable But Don't Have High Expectations

Posted Apr 21, 2017 on Hotels
Older hotel-lacking amenities for an Extended Stay. Room was clean, location was good. If you wanted hair dryer, dishes, anything like that you had to go down stairs and ask at the front desk. Understand the sanitary reasoning but rather inconvenient. Continental breakfast was granola bars, very small muffins (which if you didn't get down early were all gone) and coffee.
Comment from Hotel Management
Apr 23, 2017 by Manager, Hotel Management
Thank you for sharing your thoughts about your stay. We are happy to know you loved the cleanliness of your room and our location. However, we apologize for the inconvenience you experienced due to our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you will give us another chance to make your next trip perfect in every respect. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017 on CheapTickets
Nice place would go again. Rooms are clean. Staff is nice. I do wish they offered a bit more for the breakfast
Comment from Hotel Management
Apr 20, 2017 by General Manager , Hotel Management
Sean, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles – Torrance. We are delighted to read you liked the cleanliness of your room and the service provided by our staff. We appreciate your observation in regard to our breakfast offerings. We look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by Franklyn

Stay somewhere else.

Posted Apr 10, 2017 on Hotels
Marginal facility, staff was very friendly, bed pillows were poor, wifi was terrible
Comment from Hotel Management
Apr 12, 2017 by Manager, Hotel Management
Franklyn, thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall visit and that you were impressed with the service provided by our staff. However, I am sorry you found the mattress in your room to be uncomfortable. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
3 out of 5
by Visaka

Poor service

Posted Apr 10, 2017 on Hotels
Great except ,service from the front desk Free wifi was not connected and when I ask from the front desk he said that it is not his problem without even checking and ask to call to a general number.it took 15 minutes and finally the fault was not updating my name from the front desk. I'm really disappointed due to the front desk officer's act and the behavior
Comment from Hotel Management
Apr 12, 2017 by Manager, Hotel Management
Visaka, thank you for your candid feedback. I was extremely concerned to read your comments and apologize that one of our front desk member being unresponsive to your needs. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager