Ratings based on 1,669 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jun 26, 2017
I've stayed here twice and both time I had a wonderful experience. There are various Japanese restaurants nearby. In fact, the restaurant in the hotel, Ise-Shima is already really great! I really like how they have complimentary slippers to walk in the room, those are actually pretty high quality slippers. The bath is just amazing, very comfortable.:)
Comment from Hotel Management
Jun 26, 2017 by Chihiro, Hotel Management
Dear Judy Thank you very much for your loyalty at Miyako Hybrid Hotel. We are very glad to learn that you had another wonderful stay and dining experience. We appreciate your valuable and rewarding feedback. We look forward to welcoming you back on your next visit. Chihiro Braam Director of Rooms
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver , CO

Nice hotel loved the bathroom !

Posted Jun 26, 2017
Pros: Nice Japanese style bathroom. Cleanliness
Cons: Front desk should have better training.
Location: Close to the beach Japanese market behind and a lot of restaurant around the hote. 15 ~20 minutes from LAX
Men Stuff at front desk was very friendly and made us feel welcome but Japanese lady at front desk was unfriendly and cold. hope she will smile and communicate with customers. The front desk stuff are represent of the hotel and also face of the hotel.
Comment from Hotel Management
Jun 26, 2017 by Chihiro, Hotel Management
Dear Minoru Thank you very much for staying at Miyako Hybrid Hotel. We are pleased to learn that you enjoyed your room and Japanese style bath. We would like to apologize that the level of our services provided by Front Desk during your stay was not up to the standard we are known for. I completely agree that the Front Desk is the face of the hotel and represents the hotel. I will personally follow up with the Front Office management team and reinforce our training to improve the consistency of our services. We appreciate your valuable feedback and hope to welcome you back in the near future. Chihiro Braam Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place to stay and so far the best in US

Posted Jun 4, 2017
Pros: Fantastic restroom window
Title says everything. Clean, comfortable, spacious and pretty design
Comment from Hotel Management
Jun 5, 2017 by Chihiro, Hotel Management
Thank you very much for staying at Miyako Hybrid Hotel. We are very happy to hear that we exceeded your expectation and are thrilled to hear that you find our hotel to be the best. We appreciate your great feedback and hope to welcome you back in the near future. Chihiro Braam / Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

very convenient

Posted Jun 3, 2017
execellent management, good bell service and nice restaurant.
Comment from Hotel Management
Jun 3, 2017 by Chihiro, Hotel Management
Thank you very much for staying at Miyako Hybrid Hotel. We are very glad to hear that you had an excellent stay and enjoyed our services. We appreciate your valuable feedback. I hope to welcome you back in the near future. Chihiro Braam / Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Spotless clean hotel

Posted Jun 2, 2017
Pros: everything.
Cons: Nothing I can think of.
Location: Across from Mitsuwa, a Japanese supermarket.
The bathroom is so clean and the bed is very comfortable.
Comment from Hotel Management
Jun 2, 2017 by Chihiro, Hotel Management
Dear Chia Thank you very much for staying at Miyako Hybrid Hotel. We are very happy to hear that you had a comfortable stay and enjoyed everything during your stay. We appreciate your valuable feedback and hope to welcome you back in the near future. Chihiro Braam / Director of Rooms
1 out of 5
by A verified traveler from Los Angeles, CA

Front desk check in manager is not reasonable

Posted May 31, 2017
I booked two rooms for two nights for my four oversea friends through Expedia. When my friends arrived at the hotel, they gave my name as check in information. It seemed OK at first, the staff got down friends information and their passport, had room keys ready. But later on, the manager stopped the process and stated since two rooms were under my name, my friends could not be checked in. I was not in the area and was in a meeting. I tried to reason with the manager stated that since the rooms were already paid for, whether she could be kind to let my friends check in first, I would call Expedia later to change my name to theirs. But she declined. She insisted that Expedia had to send new information to the hotel with my friends name on it, then they could be checked in. Did this sound ridiculous? So I had to stop what I was doing, and called Expedia, while my poor friends from a long flight waited in their car. Finally my friends checked in, but it was one hour later.
Comment from Hotel Management
Jun 2, 2017 by Chihiro, Hotel Management
Thank you very much for choosing Miyako Hybrid Hotel. First, I would like to apologize for the inconvenience you and your friends experienced at check-in. When we receive multiple reservations under the same name, especially when the rooms are pre-paid, we normally ask the guests to contact the booking source to add the names of the guests who would be occupying the rooms. This is to protect the pre-paid reservations to ensure that we have accurate information. However, we do appreciate your feedback on our procedures, which we would definitely look for a solution to improve our services in terms of pre-paid reservations. We hope that we would have an another opportunity to welcome you back in the future. Chihiro Braam / Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice location

Posted May 30, 2017
Pros: I stayed at the Miyako hotel at Torrance for few times already . Like about the hotel offer fee wifi for the room and free parking .
Cons: Bathroom / need to pay attention on the toilet . Mattress too soft
Location: A lots of good restaurant and big supermarket just next to the hotel . Very close to freeway and airport Shopping mall close to the hotel
I booked two room for myself and my guests for two night over the long weekend holidays. This is the forth times we stayed at Miyako Hotel at Torrance . We love the room size which is good for myself and my two guest. But we thought the mattress its too soft and my guest doesn't have a good rest for two night . and for my room , the Toilet has an Urine smell , This is totally not accept it . But overall We like the hotel includes the Free parking and Wifi .
Comment from Hotel Management
Jun 1, 2017 by Chihiro, Hotel Management
Dear Vick Thank you very much for your loyalty at Miyako Hybrid Hotel. We are very happy to hear that you continue to enjoy staying with us. We apologize that you experienced an unpleasant odor in bathroom during this stay. I have addressed it with both Housekeeping and Engineering Manager. Regarding the mattress, we have bed board which we can place on your bed prior to your arrival. Please let us know when you make your next reservation. We appreciate your valuable detailed feedback. We look forward to welcoming you back on your next visit. Chihiro Braam / Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco,CA

Nice hotel, close to sites, eating and shopping

Posted May 30, 2017
Pros: location, snack shop
Location: South Coast Botanical garden is very close and worth a visit
friendly staff very nice rooms can highly recommend
Comment from Hotel Management
Jun 1, 2017 by Chihiro, Hotel Management
Dear Heinz Thank you very much for choosing Miyako Hybrid Hotel. We are delighted to learn that you enjoyed your stay and our services, and also you found our hotel to be located close to the places you visit. We appreciate your valuable feedback. We look forward to welcoming you back very soon. Chihiro Braam / Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from c

beautiful

Posted May 30, 2017
room was beautiful. bed was very comfortable. small fridge but no microwave. Directtv in rooms and amazing shower and soak in tub. small balcony will definitly stay again!!
Comment from Hotel Management
Jun 1, 2017 by Chihiro, Hotel Management
Dear johanna Thank you very much for staying at Miyako Hybrid Hotel. We are very happy to hear that you enjoyed your stay and our Japanese style bath tub. We appreciate your valuable feedback. We look forward to your next visit. Chihiro Braam / Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

surprise 50th birthday celebration

Posted May 27, 2017
Pros: courteous and helpful staff
Cons: water pressure on their shower, it was very weak! because it was a hybrid hotel, it took awhile for the A/C to kick in
Location: Close to all the Asian restaurants
the staff had a birthday card and a bag of cooked for my husband who's celebrating his 50th birthday; entire staff were all courteous and helpful; always smiling; the beds smelled clean good size rooms; hotel was next to mitsua, my favorite store and food court; parking was not convenient. shower was very weak and I wish the pressure was stronger. a/c was slow to cool. ice machine was only on odd number floors. water pressure of shower was weak.
Comment from Hotel Management
Jun 1, 2017 by Chihiro, Hotel Management
Dear AJ Thank you very much for choosing Miyako Hybrid Hotel to celebrate your special occasion. We are delighted to learn that you enjoyed your stay and found our entire staff to be courteous and helpful. We apologize that your shower did not have strong pressure and it took time for your room to cool down. I have communicated to our Engineering team to continue their daily inspections in our guest rooms. We appreciate your valuable feedback and beautiful photos. We hope to welcome you back very soon. Chihiro Braam / Director of Rooms