Ratings based on 148 Verified Reviews

3.4 out of 5
65% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Short beak

Posted Oct 29, 2017
Ideally situated for a short relaxing break as the hotel is opposite a lovely beach. Hotel was clean comfortable with the pool areas being cleaned thoroughly every morning. Food was what you would expect for all inclusive. On a whole I would go again.
Comment from Hotel Management
Nov 30, 2017 by Puente Real, Hotel Management
Dear Sue, thank you very much for your Feedback. We hope to see you soon again in Puente Real. Best regards, Quality Department
4 out of 5
by A verified traveler

Posted Oct 28, 2017 on Hotels
The only issue I had was getting hold of the front desk to confirm a really late checkin (1AM). Called a bunch of times but nobody was answering the phone. Finally got through via email. Everything else was fine.
3 out of 5
by Debbie

Posted Oct 25, 2017 on Hotels
Rooms were fine and cleaned everyday. Restaurant was very busy and bedlam at times. Not enough staff to clean tables and lack of tableware and cutlery made it difficult to enjoy meal times.
Comment from Hotel Management
Nov 30, 2017
Dear Debbie, thank you very much for your feedback. It´s very important for us to could improve our service. We would like to welcome you again in Puente Real. Best regards, Quality Department
2 out of 5
by Gill

Worse hotel ever

Posted Oct 25, 2017 on Hotels
I was totally disappointed with this hotel. It was dirty, shabby and the food was awful - so much so that although we were all inclusive we ate out most of the time. We were there when it wasn’t high season so I dread to think what it would be like then. The pool was filthy, there was birds poo everywhere which never got cleaned in the whole time we were there!
4 out of 5
by Ahmed

Overall good experience.

Posted Jul 15, 2017 on Hotels
We had a lot of fun, and lot of food with the "all-inclusive" package. But the apartment-type room was very dated and needed updating. Some of the actual rooms in the main building were updated and modern though.
Comment from Hotel Management
Jul 24, 2017
First of all Ahmed thanks for choosing Hotel Puente Real for your last holidays in Torremolinos, we still working in updating all the hotel daily, and we take note about your suggestion, aour guests wellnes is our main goal. We hope to see you back you, KInd regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice stay.Very good location.Perfect for families

Posted Jun 8, 2017
Pros: Entertainment and atmosphere. Especially Golden Jambo staff.Well done all of you.Day and night activities for childrem more than fantastic.
Cons: Acommodation
Location: We spent most of the time in place. Many atractions for everybody if you wish to do. Perfect location
Fantastic staff.Excellent entertainment for children, and for any age.Swimming pools grate.Diversity of food.Nice and friendly atmosphere.Sports facilities open 24 hours,and was very convenient for my family. Grate time, we will back
Comment from Hotel Management
Jul 24, 2017 by Quality Department, Hotel Management
Thanks very much to choose our Hotel for your last visit to Torremolinos : ) We´re very happy to read than you and your family had a great time with us. We hope to see you back soon at hotel Puente Real!! Kind regards,
3 out of 5
by lukasz

Poor Hotel Puente Real - Wouldn't Recommend

Posted May 16, 2017 on Hotels
Food was bad and tasteless, fruit jams were horrible, lack of staff to cope with ammount of guests and deliver proper service. Beds in room were old and uncomfortable. Wi-Fi in lobby was a nightmare.
5 out of 5
Recommended
for Everyone
by A verified traveler from swansea wales

nice hotel

Posted May 12, 2017
Pros: the rooms view and staff also food was fab
Cons: not much very nice hotel for the money
Location: beach across the road not far to the town plenty to do
this is a wonderful hotel to stay in we were all inclusive the food was great the staff were very friendly and helpful the rooms were clean and comfy we had a fantastic sea view which was requested could not fault this hotel will definitely return here would recommend to anyone A++++++++
4 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Nice beachfront hotel

Posted May 4, 2017
We expected an apartment however we were given a room with wonderful sea view which was better. Room a bit dated and sparse but very clean good sized balcony and very clean bathroom. Food very good staff all friendly and very helpful especially in dining rooms all-round good experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from england

close to the beach

Posted Apr 21, 2017
Pros: quiet see front location, plenty of variety in dining room
Cons: staffing of front desk, more information leaflets about
Location: good quiet location by the beach, plenty of things to see and visit outside the hotel but no information was provided at all.
lack of staff on front desk, entertainment poor, no information leaflets about other off site things to do or see in fact there was no information at all