Ratings based on 123 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from S

Bad Hotel

Posted Feb 23, 2017
The air conditioner was too noisy, the beed sheets were very rough. I could hear noise of others rooms, the noise of the air conditioner of others rooms. Bad experience
Comment from Hotel Management
Feb 25, 2017 by MGCastro, Hotel Management
Dear Alex, Thank you very much for taking the time to leave your comments regarding your experience at Crowne Plaza Torreón. I sincerely apologize for the inconveniences you had during your stay with us. Your feedback is very valuable because it lets us improve constantly where needed. I hope we could have the opportunity to host you again during your next trip to Torreón, it will be our honor to have you back. Sincerely, MGCastro General Manager
5 out of 5
by Roger

Great value for a very nice hotel.

Posted Dec 27, 2016 on Hotels
Great value.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Roger, Thank you very much for taking the time to leave your comments regarding your stay at Crowne Plaza Torreón. It is amazing to know you had a great experience with us. I hope we could host you again soon during your next trip to Torreón, it will be our honor to have you back. Sincerely, MGCastro General Manager
2 out of 5
by A verified traveler

Dissapointed

Posted Nov 8, 2016 on Hotels
Not at all what I expected. Hotel needs upgrade. Rooms are small. Staff not very friendly. I was really looking forward to staying here and was disappointed. Will never stay here again, not worth money.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking the time to leave your comments regarding your stay at Crowne Plaza Torreón. Your feedback is very valuable tu us; be sure it will be taken in serious consideration for further improvements where needed. I hope we could have the opportunity to host you again, it will be our honor to have you back. Sincerely, MGCastro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from pasadena ca.

Easy to locate

Posted Oct 10, 2016
Helpful staff, room clean . air conditioning in room a bit on the not so cold side
Comment from Hotel Management
Oct 11, 2016 by MGCastro, Hotel Management
Dear jorge, Thank you very much for taking the time to leave your comments regarding your stay at Crowne Plaza Torreón. It is great to know you had a very good experience with us and that you could enjoy both our service and facilities. I hope we could host you again soon during your next trip to Torreón, it will be our pleasure to have you back. Sincerely, MGCastro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel, bad beds

Posted Sep 23, 2016 on Orbitz
Hotel is nice, but beds are old and unfcomfortable.
Comment from Hotel Management
Sep 25, 2016 by MGCastro, Hotel Management
Dear miri, Thank you very much for taking the time to leave your comments regarding your stay at Crowne Plaza Torreón. Your feedback is very valuable to us becuse it lets us improve where needed. I hope we could host you again soon during your next trip to Torreón, it will be our pleasure to have you back. Sincerely, MGCastro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Hotel is very centralize

Posted Jul 18, 2016
The hotel has a great indoor swimming pool, and glass elevators. Guest can have a good view of the city. On our last night we were able to see Torreon soccer team stay at the hotel. The staff need to be friendlier not cold. The stay at the hotel is not worth paying $90 per night.
Comment from Hotel Management
Aug 25, 2016 by MGCastro, Hotel Management
Dear Juan, Thank you very much for taking the time to leave your comments regarding your stay at Crowne Plaza Torreón. Your feedback is very valuable to us because it lets us improve constantly where needed. I hope we could host you again soon during your next trip to Torreón, it will be our pleasure to have you back. Sincerely, MGCastro General Manager
5 out of 5
by Todd from Dacula

CP is CP, Quality

Posted Jun 12, 2016 on Hotels
Stay here because it consistent and very much like a Crown Plaza in US
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Todd, Thank you very much for your comments. I hope we could host you again soon during your next trip to Torreón, it will be our pleasure to have you back. Sincerely, MGCastro General Manager
4 out of 5
by Charles

Posted Jun 6, 2016 on Hotels
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Charles, Thank you for your time! I hope we could host you again soon, it will be our pleasure. Sincerely, MGCastro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for the price

Posted Mar 15, 2016
Nice rooms. Helpful staff. Would stay there again.
Comment from Hotel Management
Sep 21, 2016 by MGCastro, Hotel Management
Dear Guest, Thank you very much for the time to leave your comments. I hope we could host you again soon, it will be our pleasure to have you back! Sincerely, MGCastro General Manager
3 out of 5
by A verified traveler

Hotel stay

Posted Feb 23, 2016
I hd lots of issues with my room key, had to go to guest services several times to have it re set. The elevators were nuts
Comment from Hotel Management
Sep 21, 2016 by MGCastro, Hotel Management
Dear Guest, Thank you for the time to leave your comments. I apologize for the inconveniences you had, be sure your feedback is taken in serious consideration for further improvements. I hope we could host you again soon during your next trip to Torreón, it will be our pleasure to receive you. Sincerely, MGCastro General Manager