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Get an overview of this hotelWaterfront hotel with free breakfast and restaurant

Location

Situated on the waterfront, this hotel is 16.1 mi (25.9 km) from Salto Grande and 17.7 mi (28.5 km) from Cerro Tenerife.

Hotel Features

This smoke-free hotel features a restaurant, 2 bars/lounges, and a coffee shop/café. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, a conference center, and 24-hour room service.

Room Amenities

All 95 soundproofed rooms feature pillowtop beds and 24-hour room service. Premium bedding, down comforters, and hair dryers are among the other amenities available to guests.

Renovations & Closures

The property is closed between 10 May and 08 September.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 646 square feet (60 square meters) include a conference center. This Torres Del Paine hotel also offers a terrace, tour/ticket assistance, and an arcade/game room. For a surcharge, the property provides an area shuttle within 200 km and a roundtrip airport shuttle (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Río Serrano is a smoke-free property.

  • Airport transportation (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 95 
  • Number of floors - 3 
  • Number of bars/lounges - 2 
  • Coffee shop or café 
  • Free breakfast 
  • Elevator/lift 
  • Express check-in 
  • Fireplace in lobby 
  • Cruise terminal shuttle (surcharge) 
  • Theme park shuttle (surcharge) 
  • Gift shops or newsstand 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • Free WiFi 
  • Computer station 
  • Laundry facilities 
  • Meeting rooms 4 
  • Multilingual staff 
  • Parking (limited spaces) 
  • RV, bus, truck parking 
  • Garden 
  • Terrace 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Year Built 2001 
  • Area shuttle (surcharge) 
  • 24-hour business center 
  • Conference space size (feet) - 646 
  • Conference center 
  • Free self parking 
  • Free parking nearby 
  • Conference space size (meters) - 60 
  • Number of meeting rooms - 4 
  • Free reception 
  • Shopping on site 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Wedding services 

Family Friendly Amenities

  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  

Internet

Available in some public areas: Free WiFi

Parking

Free self parking, RV, bus, truck parking, Parking (limited spaces), Free parking nearby

Room Amenities

  • Premium bedding 
  • Soundproofed rooms 
  • Phone 
  • Daily housekeeping 
  • Private bathroom 
  • Designer toiletries 
  • Free toiletries 
  • Hair dryer 
  • In-room safe 
  • Desk 
  • Blackout drapes/curtains 
  • Room service (24 hours) 
  • Down comforter 
  • Pillowtop mattress 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Heating 

Where to Eat

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.

Kaiken Restaurant - Overlooking the garden, this buffet restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby 
  • Ecotours nearby 
  • Fishing on site 
  • Horse riding/rental on site 
  • Boat tours nearby 
  • Rock climbing nearby 

Spa Services

  • Massages 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at 10 AM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is 11 AM

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

Fees

You'll be asked to pay the following charges at the hotel:
  • Deposit: CLP 70000.00 per night
  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for in-room wireless Internet: CLP 9000.00 per stay (rates may vary)
  • Airport shuttle fee: CLP 63025 per person (one way)
  • Airport shuttle fee per child: CLP 63025.00 (one-way), (from 3 to 12 years old)
  • Rollaway bed fee: CLP 100000 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Río Serrano
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine

We should mention

This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.


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