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Reviews of Holiday Inn Toulon City Centre, an IHG Hotel

4 out of 5
Holiday Inn Toulon City Centre, an IHG Hotel
1 Avenue Rageot De La Touche, Toulon, Var

Reviews

8.0

Very Good

Rating 10 - Excellent. 139 out of 403 reviews" "
Rating 8 - Good. 160 out of 403 reviews" "
Rating 6 - Okay. 68 out of 403 reviews" "
Rating 4 - Poor. 26 out of 403 reviews" "
Rating 2 - Terrible. 10 out of 403 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class - excellent value for money
Great location and hotel within easy walking distance of both the marina / harbour and rugby stadium
Stayed 2 nights in Dec 2023
Response from Réception on Dec 19, 2023
Good evening, Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location, with convenient access to both the marina/harbor and the rugby stadium. We hope to welcome you back for another enjoyable stay in the future.Sincerely, The reception team

10/10 Excellent

Judy

Stayed 3 nights in Dec 2023
Response from Enzo Polo Briois on Dec 16, 2023
Bonjour Judy, Nous vous remercions pour ce retour positif ! Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. Cordialement, L'équipe de la réception

10/10 Excellent

Bradley

Stayed 2 nights in Jul 2023
Response from Réception on Aug 9, 2023
Bonjour Bradley,Merci infiniment pour cette excellente note de 10/10 ! Nous sommes enchantés que vous ayez pleinement apprécié votre séjour. Au plaisir de vous accueillir à nouveau.Cordialement,L'équipe de la réception

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from M.Younis on Jun 18, 2023
Merci infiniment pour votre note parfaite de 10 sur 10 ! Nous sommes ravis d'avoir pu vous offrir une expérience exceptionnelle. Nous espérons vous revoir bientôt !Cordialement,

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at the desk Mohammed was very accommodating. I would recommend this property.
Response from Réception on Jan 31, 2023
Hello, Thank you for taking the time to leave a comment on our establishment and we are delighted to see that you had a pleasant stay with us. We look forward to welcoming you again. Sincerely, the Reception team

4/10 Poor

Patrick

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Old ….need to be updated
Stayed 1 night in Oct 2021
Response from Dora - Réceptionniste on Oct 19, 2021
Bonjour Monsieur, Nous vous remercions d'avoir prit le temps de nous écrire, nous sommes désolés d’apprendre que vous avez vécu une expérience aussi frustrante. Nous sommes conscient des défauts de notre établissement et nous allons commencer une rénovation complète de l'hôtel dans les mois qui arrivent. Nous espérons que vous changerez d'avis et que vous nous donnerez l'opportunité de tenir la promesse Holiday Inn que nous souhaitons faire à tous nos clients. Très cordialement, L'équipe de réception

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Clare on Sep 26, 2021
Bonjour, C’est avec un immense plaisir que nous prenons connaissance de la note d’excellence que vous donnez à notre établissement Holiday Inn Toulon City Centre. Au plaisir de vous accueillir à nouveau lors d’un prochain passage à Toulon, Très cordialement, Clare Chef de réception

8/10 Good

Apostolos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stopover. Europe trip
It was okay for a night. Nothing bad nothing too special. Breakfast okay
Stayed 1 night in Aug 2021
Response from Emir - Front desk receptionist on Sep 1, 2021
Dear Sir, Many thanks for devoting time to provide feedback for our hotel and sharing your experience, we really do appreciate it. We are always striving to offer the best quality of service for your visits, which is why we find your reviews so valuable. Don't hesitate to contact us directly if you'd like to give us more details on the aspects we can improve on to make your next stay even better. Kind regards, Emir - Front desk receptionist

8/10 Good

SHUYI

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Réception on Sep 1, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un avis sur notre établissement et sommes ravis de constater que vous avez apprécié votre séjour.En espérant avoir le plaisir de vous accueillir à nouveau chez Holiday Inn Toulon Centre.Bien cordialement, l'équipe de la Réception

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Using perfume to mask an old, dingy hotel
We booked this hotel as a quick stopover during a road trip. We paid for an upgraded room, with a king bed, so we could ensure a non-smoking room (the more basic room said that a non-smoking room could not be guaranteed). When we got to our room, the room clearly smelled of smoke and we had not been given the upgraded room we paid for. After complaining to the front desk, we received a new room, which was still not the upgraded room we paid for, and the room smelled heavily of perfume being used to mask an odour. Thank god we only had to stay one night in this hotel. I would not recommend it for any reason. Aside from the smell, which was also present throughout the hallways, this hotel wasn’t in a great location.
Stayed 1 night in Jan 2020
Response from the frontdesk on Jan 21, 2020
Hello, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, The frontdesk

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Clean and comfortable with friendly staff
Stayed 2 nights in Nov 2019
Response from the frontdesk on Jan 21, 2020
Hello, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for rail station. In a quiet area within easy walking distance of marina and city centre.Staff very friendly.
Stayed 2 nights in Nov 2019
Response from The frontdesk on Jan 21, 2020
Hello, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Verified traveler

Liked: Staff & service
Requires a uplift
It is priced well. It needs a carpet change and bathroom lidt
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Réception on Sep 21, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un commentaire sur notre établissement.Nous sommes ravis de cette note et ravis de constater que vous avez passé un agréable séjour chez nous.Au plaisir.Bien cordialement, l'équipe de la Réception

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Good value for money.
Hotel car park ( 12 euros per night) is narrow if you have a larger car, places outside hotel preferable and free. Hotel clean , recently refurbished, and beds comfortable, except for pillows, although note in room says you can ask for different pillows. Breakfast is excellent, we felt worth the extra expense. Hotel is easy walking distance to central Toulon and port and train station areas.
Stayed 1 night in Oct 2019

6/10 Okay

Pierre

Liked: Cleanliness, room comfort
We stayed there only one night, it was à relay before Avignon so it was ok, restaurant around are rare we were able to have a hot microwave lunch after 19:00 thanks.
Stayed 1 night in Sep 2019

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Réception on Sep 1, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un avis sur notre établissement et sommes ravis de constater que vous avez apprécié votre séjour.En espérant avoir le plaisir de vous accueillir à nouveau chez Holiday Inn Toulon Centre.Bien cordialement, l'équipe de la Réception

6/10 Okay

Robert

Liked: Cleanliness, staff & service
sleepless in Toulon
The hotel was easy to find as it was well sign posted. We managed to park at the front of the hotel which was free. The check in was quick and smooth. The room was well equipped if a little tired. There were plenty of sun loungers by the pool but it wasn’t easy to get a drink. We went to the bar twice before staff finally appeared. Unfortunately the hotel was in a very nosy position and neither of us got a wink of sleep. There were numerous emergency vehicles passing during the night.
Stayed 1 night in Aug 2019

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Réception on Sep 21, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un avis sur notre établissement et sommes ravis de constater que vous avez apprécié votre séjour.En espérant avoir le plaisir de vous accueillir à nouveau chez Holiday Inn Toulon Centre.Bien cordialement, l'équipe de la Réception

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Hélène on Jun 29, 2019
Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Cordialement,

10/10 Excellent

Lynn, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a bit of a run down area
The hotel itself is very nice and clean, and the staff are friendly - including people in the restaurant. But the surrounding area is not very nice.
Stayed 1 night in Mar 2019
Response from The reception on May 16, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
A good hotel.
The hotel is clean and tidy with friendly staff. Some of the corridors need a refresh but the room we had was modern and clean with an up to date bathroom. The restaurant is fresh and the food at breakfast provided with good variety.
Stayed 3 nights in Jan 2019
Response from Hélène - Responsable hébergement on Feb 28, 2019
Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement,

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel.
Typical Holiday Inn hotel. Very nice, breakfast was basic, room was comfortable. Situated a relatively short walk to restaurants and bars. Very nice
Stayed 2 nights in Jan 2019
Response from Hélène - Responsable hébergement on Feb 28, 2019
Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement,

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Hélène on Oct 4, 2018
Bonjour John, Merci pour votre note, nous espérons vous revoir très bientôt,

6/10 Okay

michelle

Liked: Cleanliness, property conditions & facilities, room comfort
moyen
for the price of the hotel it wasn't that great..
Stayed 1 night in Jul 2018
Response from Hélène - Responsable hébergement on Aug 23, 2018
Dear Michelle, I'm so sorry for this inconvenient. I hope to see you again,

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hum hum but clean with smiling personnel
Despite reporting a faulty fire alarm system, I had to unplug it myself as no service person ever showed. Slow wifi

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Comfortable room, as expected. Location is good within short walking distance of city centre.
Response from Réception on Sep 21, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un avis sur notre établissement et sommes ravis de constater que vous avez apprécié votre séjour. En espérant avoir le plaisir de vous accueillir à nouveau chez Holiday Inn Toulon Centre. Bien cordialement, l'équipe de la Réception

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Competitively high standards.
Always good. The restaurant staff is outstanding. Fast, responsive, and kind.
Stayed 2 nights in Feb 2018
Response from Sarah Liano - Chef de Réception on Feb 19, 2018
Dear Matthew, Thank you very much for your comments I will share with all the team with pleasure!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Sarah LIANO on Dec 18, 2017
Nous vous remercions pour vos 4 étoiles!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied customer
Good location for town and waterfront. Very clean room and comfortable bed. Quiet location.
Stayed 2 nights in Dec 2017
Response from Sarah LIANO on Dec 18, 2017
Dear Julie, Thank you very much for your comments We are looking forward to welcome you again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from Sarah LIANO on Dec 18, 2017
Merci pour votre notation AU plaisir de vous recevoir à nouveau!

8/10 Good

michael

Liked: Cleanliness, room comfort
the night porter needed "persuading" to ring a taxi company to establish where they were - it had previously been booked by him & had not arrived.
Stayed 3 nights in Oct 2017

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food and drinks expensive and too far out of the main resort area
Stayed 6 nights in Aug 2017

8/10 Good

John, San Diego, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel restaurant. Most employees speak English and were very helpful. Parking garage was tight unless you have small car. Would definitely stay there again.
Stayed 3 nights in Jul 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another enjoyable visit.
There were a couple of minor problems with the room, but once we reported them they were fixed immediately. We have stayed at this hotel before and really like it.
Stayed 7 nights in Jul 2017

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Great for its proximity to the station and just a few minutes walk to the main areas. A comfortable stay and good breakfast.
Stayed 2 nights in Jun 2017

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
Very Nice! Exceeded expectations. Will return. The entire staff executed their jobs like clockwork. Seamless synchronization of all hotel staff functions. Very helpful staff. Very kind. Hotel room is starting to show some wear and tear--nothing maintenance staff can't fix with some attention to detail.

8/10 Good

Gavin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what was wanted
Arriving by train, this hotel was very conveniently placed for the station, and close enough to the town centre to enjoy Toulon's life without suffering any late-night celebrations. Very good facilities, although I was there on business and just used the hotel as a sleeping base. Nice comfortable room, enormous bed, my only quibble was the slightly noisy air-conditioning / heating system which wouldn't turn down low enough!

10/10 Excellent

Peter, molesey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toulon well worth a visit.
This was out second holiday in Toulon. The Hotel met all our expectations.
Response from General Manager on Sep 11, 2016
Dear Peter, Thank you very much for your comment. We hope to welcome you again very soon! Best Regards, Sarah LIANO Front Office Manager

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sarah LIANO on Jul 30, 2016
Cher Mehdi, Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau! Cordialement, Sarah LIANO Chef de Réception

8/10 Good

aurelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sarah LIANO on Jul 30, 2016
Chère Aurélia, Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau! Cordialement, Sarah LIANO Chef de Réception

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sarah LIANO on Jul 30, 2016
Cher Kerry, Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau! Cordialement, Sarah LIANO Chef de Réception

10/10 Excellent

Polska, Yorkshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to centre and marina restaurants
Peaceful and relaxing, but still close enough to the nightlife and marina
Response from Holiday Inn Toulon City Centre on Jul 6, 2016
Dear Polska, Thank you for the time taken to write this pleasant review. We are looking forward to welcome you agin! Best Regards, Sarah LIANO Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sarah LIANO on Jul 6, 2016
Cher Monsieur, Chère Madame, Nous vous remercions vivement de la note que vous avez attribué à votre séjour et espérons vous recevoir à nouveau rapidement à Toulon! Cordialement, Sarah LIANO Chef de Réception

10/10 Excellent

John, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Very helpful staff on arrival and departure. Good location close to station and harbour.
Response from Sarah LIANO on Jul 16, 2016
Dear John, We thank you for rating your stay with a 5 star and we are glad you enjoyed your stay with us! We hope to welcome you again in the near future! Best Regards, Sarah LIANO Front Office Manager

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Response from Sarah LIANO on Jul 16, 2016
Cher Anonymous, Nous espérons avoir le plaisir de vous recevoir à nouveau et vous faire partager une expérience inoubliable qui cette fois méritera un 5! Cordialement, Sarah LIANO Chef de Réception

8/10 Good

Adam, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality Holiday Inn with to standard rooms and meals. Limited parking on street and pay for parking if that full. Would not recommend for a holiday stay as quite a walk to anywhere but ok for business.
Response from Sarah LIANO on Jul 16, 2016
Dear Adam, We thank you for rating your stay with a 4 star and we hope to welcome you again for your next business trip. Best Regards, Sarah LIANO Front Office Manager

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Réception on Sep 21, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un avis sur notre établissement et sommes ravis de constater que vous avez apprécié votre séjour. En espérant avoir le plaisir de vous accueillir à nouveau chez Holiday Inn Toulon Centre. Bien cordialement, l'équipe de la Réception

8/10 Good

Nina, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic low priced Hotel. Tesla Euro road trip.
Fantastic staff! Excellent restaurant, and the breakfast buffet was amazing. Easily worth the price. There is a small pool situated in between the hotel and several other buildings which protects you from outside noise and wind but also limits sun exposure if you're wanting to tan all day. The underground parking was very tight to get into with a larger car and lower cars will have scraping problems entering and exiting but it was secure and cool in there. It's hard to believe this was one of the cheapest hotels we booked during our stay but it is admittedly a 1/2 - 1 hour drive from Cannes or Marseilles and Toulon offers little for tourists. If I'm in Toulon again I will definitely stay here.

8/10 Good

Iris, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Toulon
Only one night but felt that the hotel met our expectations. Well located near the train station and center of town. Staff was very helpful. Bathroom was modern and well-equipped.