Ratings based on 608 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Dorset, UK.

A nice, friendly, centrally located hotel

Posted Feb 26, 2017
Pros: The staff were very friendly, helpful and informative.
Cons: Modernise the hotel, it's looking a bit dated inside.
Location: Centrally located. Lovely eating places nearby. Toulouse shopping is not the best in my opinion.
The hotel itself is centrally located. It's a little tired looking inside & would benefit from some modernisation. However my family and I had a very pleasant stay. The room was clean, comfortable & quiet. The staff were very friendly and helpful. Overall I would recommend this hotel and would stay here again.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Steve, thank you for sharing your review with us at Crowne Plaza Toulouse. I am very happy that you enjoyed your stay in our beautiful city. We all look forward to having another opportunity to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and very close to lot of shopping

Posted Jan 11, 2017
Pros: Everything but the most was the breakfast
Cons: None
Very nice and will come back to this hotel. Lot of restaurants around and beautiful architecture also.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear Guest, thank you very much for the time dedicated to posting your great feedback about your stay with us. It is our goal to consistently provide customer satisfaction and your comments are very important to us. I hope we will have the opportunity to welcoming you again soon.
5 out of 5
by Alan

Home away from Home.

Posted Dec 21, 2016 on Hotels
The hotel is beautifully managed and has a perfect location for tourism. It is very American in ambiance, which would certainly not please those looking for local color, but after a day's walking and visiting the great museums and churches, it's comforting to go back to a place that feels like home.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Alan, thank you so much for taking the time to share your experience. I am pleased to hear that your whole experience was so enjoyable. I hope to have the pleasure to welcome you again in a near future.
5 out of 5
by A verified traveler

Convenient and clean hotel

Posted Nov 27, 2016 on Hotels
Excellent hotel, friendly bilingual staff who were most helpful.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, We are very pleased to read that you had a pleasant stay with us. We hope to have the pleasure to welcoming you again in the furtur
5 out of 5
by A verified traveler

Very clean and comfortable with friendly staff

Posted Nov 26, 2016 on Hotels
Had been before, but took friends with us this time and we really loved the place. Eat out at local restaurants which were good and one was amazing
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your pleasant comments. Please be assured they will be passed on to the hotel staff. We hope to have the pleasure to welcoming you again.
4 out of 5
by A verified traveler

Fabulous value for 4/5 star hotel

Posted Nov 21, 2016 on Hotels
Great hotel , smart and clean with friendly helpful staff,, would have appreciated the bar staying open a little later than midnight.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Guest, thank you for taking the time to share your experience after your recent stay with us. Your kind comments about the hotel and the staff are highly appreciated. We hope to welcome you back to the Crowne Plaza Toulouse!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice spacious room in the heart of the city.

Posted Nov 14, 2016
So often when travelling in Europe, the room looks far bigger in the pictures than in reality. Happily, this was not one of those rooms. The hotel is very nice with rooms big enough for two people and their suitcases and it's conveniently located in the heart of Toulouse.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Kathryn, thank you for taking the time to review the hotel. We were so pleased to read your positive feedback. We hope we have the pleasure of welcoming you again soon.
5 out of 5
by A verified traveler

Excellent and Friendly Service - Outstanding

Posted Nov 1, 2016 on Hotels
Excellent and friendly service. I contacted the hotel before we arrived and asked for assistance. They were happy to help, going above and beyond what I requested which was greatly appreciated. We found the location of the hotel perfect for walking distance to metro, shops, cafes, restaurants, museums etc. Room was clean, tidy and bed was very comfortable.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear Guest, thank you so much for your very kind comment of our hotel. Your positive feedback about our staff is deeply appreciated. Your recognition is a reward for our teams, who work every day for ensuring you a memorable stay. Thank you again for your support and we hope that we may have the pleasure of welcoming you again in Toulouse!
4 out of 5
Recommended
for Everyone
by A verified traveler from Allentown

Posted Oct 28, 2016
Pros: Hotel was nice
Cons: Access by car was difficult.
Location: Very central, close to everything. We did walk to all the recommended sights and even to the train station to take a train to Carcassonne.
Nice place situated centrally in Toulouse. Staff was friendly and helpful. Rooms were comfortable. The hotel was a little difficult to get to because of the number of small one way streets and a GPS system that did not work in downtown Toulouse. Breakfast was adequate but have had better fare at similar hotels. All in all I think it was worth what we paid for it.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear Bill, thank you for taking the time to share with us your feedback and to have chosen our Crowne Plaza for your stay in Toulouse. I am really pleased to read that you had a nice time with us. I hope you will come and stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 27, 2016
Perfect location between ocean and center town for shippping and restaurants. We .got a free room upgrade to an oceanfront suite. It is impossible to drive to the front of hotel. Call hotel for parking instructions
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear Martha, I would like to thank your feedback. I am pleased to read that you enjoyed your stay with us. Hope to see you soon.