Ratings based on 581 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Nice spacious room in the heart of the city.

Posted Nov 14, 2016
So often when travelling in Europe, the room looks far bigger in the pictures than in reality. Happily, this was not one of those rooms. The hotel is very nice with rooms big enough for two people and their suitcases and it's conveniently located in the heart of Toulouse.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Kathryn, thank you for taking the time to review the hotel. We were so pleased to read your positive feedback. We hope we have the pleasure of welcoming you again soon.
5 out of 5
by A verified traveler from Edo. de México

Ubicado en la plaza del Capitole

Posted Nov 6, 2016
Excelente servicio y personal muy atento y servicial, instalaciones en buen estado desayuno muy completo. Todo excelente por algo es la tercera vez que eligo este hotel.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Estimado cliente, le agradezco por tomar un momento para compartir sus impresiones. Me alegro de que usted haya tenido una agradable estancia en nuestro hotel y estaremos encantados de darle la bienvenida de nuevo muy pronto.
4 out of 5
by A verified traveler from Allentown

Posted Oct 28, 2016
Pros: Hotel was nice
Cons: Access by car was difficult.
Location: Very central, close to everything. We did walk to all the recommended sights and even to the train station to take a train to Carcassonne.
Nice place situated centrally in Toulouse. Staff was friendly and helpful. Rooms were comfortable. The hotel was a little difficult to get to because of the number of small one way streets and a GPS system that did not work in downtown Toulouse. Breakfast was adequate but have had better fare at similar hotels. All in all I think it was worth what we paid for it.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear Bill, thank you for taking the time to share with us your feedback and to have chosen our Crowne Plaza for your stay in Toulouse. I am really pleased to read that you had a nice time with us. I hope you will come and stay with us again in the future.
5 out of 5
by A verified traveler from US

Posted Oct 27, 2016
Perfect location between ocean and center town for shippping and restaurants. We .got a free room upgrade to an oceanfront suite. It is impossible to drive to the front of hotel. Call hotel for parking instructions
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear Martha, I would like to thank your feedback. I am pleased to read that you enjoyed your stay with us. Hope to see you soon.
5 out of 5
by A verified traveler from US

its a 10!!!

Posted Oct 25, 2016
Location: Great location, close to cultural events, stores and metro station
Surprising details to give customers a relaxing experience! Only suggestion is that breakfast should be more affordable, it costs more than €20 and that is too much
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear Sandra, thank you very much for taking the time to share your review following you recent stay in Toulouse. It was great to read that you enjoyed your visit and were able to make the most of our hotel. I sincerely hope you will give us a new opportunity to welcome you back soon.
5 out of 5
by A verified traveler from PARIS

Sejour d'excellence

Posted Sep 2, 2016 on Hotels
Excellent sejour au Crowne Plaza Capitole ou tout a été tres bien , accueil , services et restaurant impeccables . Cela fait plusieurs séjours ds cet hotel et je ne suis jamais déçu . Bravo !
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Cher Client, je vous remercie de vos commentaires et me réjouis que vous ayez apprécié votre séjour parmi nous lors duquel vous avez pu expérimenter la qualité de service de notre équipe ainsi que le confort de notre hôtel. Au plaisir de vous accueillir lors de votre prochain séjour dans notre établissement.
5 out of 5
by A verified traveler from Essex

Excellent hotel

Posted Aug 31, 2016
Pros: Location, cost and breakfast
Cons: Nothing.
Location: Shopping on the doorstep, car park under ground near hotel, although a little expensive.
Breakfast great, location superb, clean and staff very helpful.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Matthew, we are most grateful for those compliments. Please be assured we will share your nice comments with all the team. We hope to have the pleasure to welcome you again for a leisure stay at your next visit in Toulouse!
1 out of 5
by SEVAk

Scandaleux

Posted Aug 30, 2016 on Hotels
Quand on réserve un 5 étoiles on s'attend à un minimum de standing, côté douche la température de l'eau était impossible à régler mais il y a eu pire. en soirée la chambre est envahie par une odeur de canalisation. Le plus scandaleux est que l'hôtel était parfaitement au courant de ce souci et évidement il continue malgré tout à louer ses chambres. Ce n'est ni professionnel ni honnête et venant d'un 5 étoiles c'est carrément honteux. Par ailleurs, il faut savoir que l'hôtel ne dispose pas de parking et qu'il faut donc stationner dans le parking public excessivement cher comme souvent en centre ville.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Cher Client, merci d’avoir partagé votre expérience. Je suis bien évidemment triste de découvrir que notre hôtel n’a pas été à la hauteur de vos espérances. Sachez que je prends bien en compte votre remarque concernant les odeurs, ce problème inhabituel était indépendant de notre volonté. J’espère que nous aurons la possibilité de vous convaincre une prochaine fois.
4 out of 5
by A verified traveler

bon hotel , au centre de Toulouse

Posted Aug 28, 2016
Pros: l'emplacement, la propreté, le confort des chambres
Cons: un petit coup de jeune dans les parties communes
Location: en plein centre de Toulouse
Bel hôtel, très bien situé . petit bémol sur les partie un peu vieillotte .
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Cher Client, je tiens à vous remercier pour ce retour. Nous sommes heureux que vous ayez apprécié le confort de nos chambres ainsi que notre emplacement central. Concernant nos couloirs, sachez que des travaux de rénovation sont prévus cette année afin de rafraîchir notre hôtel. Nous espérons vous revoir bientôt parmi nous.
5 out of 5
by A verified traveler

Good location big room comfort bed

Posted Aug 27, 2016 on Hotels
Room is big little old but vert comfort
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Guest, it's a pleasure to read you enjoyed your stay with us. We hope to see you soon.