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Reviews of Plaza Hotel Capitole Toulouse

4 out of 5
Plaza Hotel Capitole Toulouse
7 Place Du Capitole, Toulouse, Haute-Garonne

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Khamit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is opposite the capitole where you can enjoy the best italian food and more .. The hotel is clean and safe ...quite as well. The only things that i didn't like was the smell in the lobby 😒, even the room that i booked before has strong smell of cigarette but they changed for me . Special thanks to Nerwin , shes really good and helpful.
Stayed 3 nights in Apr 2024
Response from The Front Desk on Apr 25, 2024
Dear Khamit,We thank you for sharing your experience at Plaza Hotel Capitole Toulouse.Be sure that your comment will be share with the whole team and specially with Nolwenn.We hope to welcome ou again for your next trip in our city.Kind regards,FrontOffice department

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great breakfast.
Stayed 2 nights in Apr 2024
Response from La réception de l'Hôtel Plaza Capitole on Apr 17, 2024
Dear Sir, We thank you for your message, we really appreciate it and we hope to welcome you again soon.With our best regards.

10/10 Excellent

Christopher

Liked: Amenities
Great hotel and super friendly staff
Stayed 2 nights in Apr 2024
Response from The Front Desk on Apr 9, 2024
Dear ChristopherWe would like to thank you for your feedback and your note.We hope that you enjoyed Toulouse like you could and we would be delighted to welcome you again for another trip at the Plaza Capitole Hotel.Kind regard

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel right in the square With lovely restaurants everywhere
Stayed 3 nights in Apr 2024
Response from The Front Desk on Apr 9, 2024
Dear AnneThank you for your note and your feedbackWe would be so honored to welcome you again at the Plaza Capitole Hotel for another trip in our beautiful city.Kind regard

10/10 Excellent

Bojan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location!
Stayed 5 nights in Feb 2024
Response from The Front Desk on Mar 29, 2024
Dear Bojan,We thank you very much for sharing your experience at Plaza Hotel Toulouse.Your comments are really important for us in order to optimize our service.Kind regards,FrontOffice Department

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of old Toulouse. Employees were nice. Tons of dining options. Highly recommend.
Stayed 1 night in Feb 2024
Response from La Réception du Plaza Capitole Hôtel on Mar 13, 2024
Dear Amy,Be sure that your comment will be share with the whole team of Plaza Hotel.We thank you for sharing your feeling relative to your stay.Kind regads,FrontOffice department

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a big hotel, bigger than your typical boutique establishments. Rooms were spacious and large. Location is great, right next to the main plaza.
Stayed 2 nights in Feb 2024
Response from La Réception du Plaza Capitole Hôtel on Mar 13, 2024
Dear Oscar,We are pleased to read that you enjoyed your stay and our Hotel.Your experience is really important to us in order to optimize our service.Thank you again for sharing your experience at Plaza Hotel Capitole Toulouse.Kind regads,FrontOffice department

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Feb 2024
Response from The Front Desk on Feb 26, 2024
Dear John,Thank you so much for your positive feedback! We are delighted that your stay lived up to your expectations. Our team looks forward to welcoming you back for another enjoyable experience.All the best,Reception

8/10 Good

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location.
Stayed 2 nights in Jan 2024
Response from The Front Desk on Jan 29, 2024
Dear Nicholas,Many thanks for your positive feedback ! We are delighted that you enjoyed your stay. Every member of our team looks forward to welcoming you back for an equally memorable experience.Best regards,The Front Desk

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November 2023 trip to Toulouse
Great location in the main square, surrounded by bars & restaurants. Lovely, comfortable, quality, good value hotel. Breakfast excellent.
Stayed 2 nights in Nov 2023
Response from The Front Desk on Jan 29, 2024
Dear Nicholas,We are truly grateful for your kind words about your recent stay with us. Knowing that you had such a pleasant time is a huge satisfaction for our entire team. Your praise is a real source of encouragement to us all.Every day, we strive to exceed our guests' expectations, and your satisfaction is our greatest reward. We hope you will have lasting memories of your stay with us, and we look forward to welcoming you back for another memorable experience.Should you have any specific requests for your next visit, please do not hesitate to let us know. We would be delighted to make your next stay even more special.Once again, thank you for your trust and kind words.Best regards,The Reception team

10/10 Excellent

Karin

Stayed 3 nights in Dec 2023
Response from La réception on Feb 26, 2024
Chère Karin,Merci pour la note que vous avez attribuez à l'hôtel Plaza Capitole.Nous espérons que vous avez passez un agréable séjour en notre compagnie.Cordialement,La réception

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Leon

Stayed 5 nights in Nov 2023

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Front Desk on Nov 17, 2023
Dear Andrew,We would like to express our sincere appreciation for your positive review! It's a real pleasure to know that your stay with us has lived up to your expectations.We are delighted to have contributed to making your experience as pleasant as possible. Your valuable input is a source of motivation for our entire team, who continually strive to offer exceptional service.We look forward to welcoming you again in the future. If you have any suggestions or preferences for your next visit, please let us know.Thank you again for your positive feedback and trust.Best regards,The Reception Team

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, lovely rooms and the staff were friendly. My wife and I had a good stay at this hotel
Stayed 1 night in Nov 2023
Response from The Front Desk team on Nov 12, 2023
Dear Dean,We would like to thank you very much for your positive review! We are delighted that you had an excellent stay with us and that our services lived up to your expectations.Your satisfaction is our greatest reward, and we take pride in providing our guests with a memorable experience. We look forward to welcoming you back on your next trip. Please do not hesitate to contact us if you have any questions or special requirements.Best regards,

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!! Comfortable rooms...
Stayed 2 nights in Nov 2023
Response from The Front Desk team on Nov 12, 2023
Dear Julio,We would like to thank you very much for your positive review! We are delighted that you had an excellent stay with us and that our services lived up to your expectations.Your satisfaction is our greatest reward, and we take pride in providing our guests with a memorable experience. We look forward to welcoming you back on your next trip. Best regards,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
Beautiful experience! Toulouse overall is a definite must, but Crowne Plaza Hotel was great. The staff were amazing and so kind. I tried my best to speak in French with them but they also spoke English which was a life saver. You can find soma amazing places to eat just outside the hotel. From pizza to Cassoulet and even the well known and must try Saucisse de Toulouse. There’s an O’briens pub right in front as well. Very convenient location. 5 stars! I will be coming back for a much longer stay next time.
Stayed 3 nights in Oct 2023
Response from The Front Desk team on Nov 12, 2023
Dear Brandon,We would like to thank you very much for your positive review! We are delighted that you had an excellent stay with us and that our services lived up to your expectations.Your satisfaction is our greatest reward, and we take pride in providing our guests with a memorable experience. We look forward to welcoming you back on your next trip. Please do not hesitate to contact us if you have any questions or special requirements.Best regards,

8/10 Good

Syana

Stayed 1 night in Oct 2023
Response from The front desk on Oct 25, 2023
Chère Syana,Nous sommes ravis de lire votre commentaire positif ! Votre satisfaction est notre plus grande récompense. Nous sommes impatients de vous accueillir à nouveau lors de votre prochain séjour. Merci encore pour votre confiance.Cordialement,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in the heart of Toulouse, convenient to a wide range of restaurants, cafes, and bars.
Stayed 2 nights in Oct 2023
Response from The Front Desk on Oct 23, 2023
Cher Michael,Un énorme merci pour votre avis positif ! Nous sommes comblés de savoir que vous avez passé un séjour fantastique parmi nous. Votre satisfaction est notre priorité absolue. Nous attendons avec impatience votre prochaine visite pour continuer à vous offrir une expérience exceptionnelle.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful staff, very nice room with a fantastic bed.
Stayed 1 night in Oct 2023
Response from The Front Desk on Oct 23, 2023
Chère Carolyn,Nous tenons à vous remercier sincèrement pour votre avis positif. Votre retour est important pour nous, et nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Nous sommes impatients de vous accueillir à nouveau dans un avenir proche.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from La réception on Oct 12, 2023
Cher Douglas,Nous tenions à vous exprimer toute notre gratitude pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous avez passé un séjour agréable parmi nous.La satisfaction de nos clients est notre priorité, et votre retour est une récompense pour tous nos efforts visant à offrir une expérience exceptionnelle.Nous espérons sincèrement vous revoir bientôt pour une nouvelle visite. Si vous avez des besoins particuliers ou des préférences pour votre prochain séjour, n'hésitez pas à nous en informer. Nous serions ravis de vous accueillir à nouveau.Merci encore d'avoir choisi notre établissement, et à très bientôt !

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is about 10 mins walk from the hotel. Rooms are very spacious with high ceilings and very comfy beds. Highly recommend to stay here
Stayed 2 nights in Oct 2023
Response from La réception on Oct 11, 2023
Chère Miriam,Un grand merci pour votre avis positif ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous sommes impatients de vous accueillir à nouveau à l'avenir pour de nouvelles aventures.

6/10 Okay

Kayleigh

Disliked: Staff & service
Response from The Front Desk team on Oct 8, 2023
Dear Mrs MilazzoWe sincerely regret that you did not fully enjoy your stay in our hotel. We value your opinion and take it seriously.We know that the lengthy refund process has had a negative impact on you and we apologise for this. We look forward to welcoming you back in the future and providing you with a more satisfying experience.

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel. Excellent price compared to comparative options
Stayed 2 nights in Sep 2023
Response from Réception on Oct 3, 2023
Dear Rhys,Thank you very much for your positive review! We are delighted that you enjoyed your stay with us. We look forward to welcoming you back for more adventures in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a wonderful city
Perfect location. Wonderful staff. Couldn't be better
Stayed 4 nights in Sep 2023
Response from Réception on Oct 3, 2023
Dear rebecca,We're delighted to read your positive feedback! Your satisfaction is our greatest reward. We look forward to welcoming you again during your next stay. Thank you again for your trust.

10/10 Excellent

Andrew C

Traveled with family
Liked: Amenities
Very centrally located, wonderful!
Stayed 2 nights in Sep 2023
Response from Réception on Sep 20, 2023
Cher Andrew,Nous tenons à vous remercier sincèrement pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que chaque aspect de votre expérience a été à la hauteur de vos attentes.Il est gratifiant de savoir que notre accueil chaleureux, nos installations, notre hébergement, notre gastronomie et nos activités ont contribué à rendre votre séjour mémorable et agréable. Nous mettons tout en œuvre pour offrir à nos clients une expérience exceptionnelle, et vos mots gentils sont une récompense pour les efforts de toute notre équipe.Sachez que nous attachons une grande importance au professionnalisme de notre personnel et à la qualité de nos services. Vos compliments nous encouragent à maintenir ces normes élevées et à continuer de créer des souvenirs inoubliables pour nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain voyage. N'hésitez pas à nous contacter si vous avez des questions ou des demandes spéciales pour votre prochain séjour. Merci encore d'avoir pris le temps de partager votre expérience positive.

10/10 Excellent

Janet, Green Cove Springs

Stayed 2 nights in Sep 2023
Response from Réception on Sep 20, 2023
Chère Janet,Merci infiniment pour vos aimables paroles ! Nous sommes enchantés que vous ayez passé un excellent séjour parmi nous. Votre satisfaction est notre plus grande récompense. Nous espérons vous revoir bientôt pour une nouvelle expérience tout aussi mémorable.Cordialement,

10/10 Excellent

Leonard

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Réception on Sep 20, 2023
Cher Leonard,Un grand merci pour votre avis positif ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous sommes impatients de vous accueillir à nouveau à l'avenir pour de nouvelles aventures.

10/10 Excellent

Steve

Whole experience was wonderful from staff at reception. Room housekeeping and area for accessing restaorants
Stayed 3 nights in Sep 2023
Response from The Front Desk on Sep 18, 2023
Dear Steve,Thank you very much for your positive feedback, it is always encouraging to know that our efforts are appreciated. However, we are also mindful of the areas you have highlighted as [insert negative comments]. Your constructive feedback helps us to improve, and we are actively working to resolve these issues. We look forward to providing you with an even better experience in the future.

8/10 Good

David

Stayed 2 nights in Sep 2023
Response from Réception on Sep 18, 2023
Dear David,Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. Your feedback is very important to us and we are constantly striving to improve our services. We look forward to welcoming you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Le Service de Réception on Sep 13, 2023
Cher Client, chère Cliente,Nous vous remercions pour votre avis positif. Nous sommes heureux d'apprendre que votre séjour parmi nous a été satisfaisant. Vos commentaires sont précieux pour nous, et nous nous efforçons continuellement d'améliorer nos services. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from the front desk on Sep 9, 2023
Dear Russell,Thank you for this perfect rating ! We are glad to see you enjoyed your time with us.Kind regards,

6/10 Okay

Valerie

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from la réception on Sep 9, 2023
Chère Valérie, Nous vous remercions d'avoir pris le temps de nous écrire un retour concernant votre séjour et sommes navrés de voir que tout n'était pas à la hauteur de votre séjour. Nous espérons tout de même obtenir plus de détails, car votre avis est important afin que nous puissions améliorer nos services et ne pas causer de tort à notre clientèle.Bien cordialement

8/10 Good

Kyriacos

Stayed 4 nights in Aug 2023
Response from La réception on Sep 6, 2023
Cher Kyriacos, Un énorme merci pour votre avis positif ! Nous sommes comblés de savoir que vous avez passé un séjour fantastique parmi nous. Votre satisfaction est notre priorité absolue. Nous attendons avec impatience votre prochaine visite pour continuer à vous offrir une expérience exceptionnelle.

6/10 Okay

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from The Front Desk on Sep 5, 2023
We would like to thank you for sharing your honest impressions of your stay at the Plaza Hotel Capitole Toulouse. We deeply regret that your experience did not live up to your expectations. Your feedback is extremely valuable to us, as it guides us in our efforts to constantly improve our services. We hope to have the opportunity to welcome you again in the future, in order to offer you an experience that fully meets your preferences.Best regards,

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from The Front Desk on Sep 5, 2023
Dear Mr Hardy,Thank you so much for your great rating ! We're delighted you enjoyed your stay with us. Your satisfaction is our greatest reward. We hope to see you soon for another memorable experience.Yours faithfully,

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If in Toulouse and you want to stay in the downtown area. This is the place
Stayed 3 nights in Aug 2023
Response from The Front Desk on Sep 5, 2023
Dear Mr AUBIN,We would like to sincerely thank you for your wonderful feedback and this perfect rating ! We are delighted to hear that you enjoyed your stay with us and that every aspect of your experience lived up to your expectations.We look forward to welcoming you again very soon.Best regards,The Front Desk

10/10 Excellent

Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to most of the attractions. Very convenient location.
Stayed 3 nights in Aug 2023
Response from Le Service de Réception on Sep 1, 2023
Dear Yu,We would like to express our gratitude for your feedback regarding your stay at the Plaza Hotel Capitole Toulouse. We are extremely pleased that you enjoyed your experience in our beautiful pink city.

10/10 Excellent

Ann

Stayed 3 nights in Aug 2023
Response from La Réception on Sep 5, 2023
Cher Monsieur VALEE,Un grand merci pour votre avis positif ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous sommes impatients de vous accueillir à nouveau à l'avenir pour de nouvelles aventures.Cordialement,La Réception

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent option for anyone looking to stay central, in a very good room with a very reasonable price. Excellent experience for us! Recommended.
Response from The front desk on Sep 1, 2023
Dear Roberto,Thank you so much for your kind words! We are delighted that you enjoyed your stay with us. Your satisfaction is our greatest reward. We hope to see you soon for another memorable experience.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time of staying at this hotel. So convenient. Staff friendly and helpful. Great breakfast. Will definitely stay again
Stayed 2 nights in Aug 2023
Response from The Front Desk on Aug 25, 2023
Dear Jennifer,The Plaza Hotel Capitole Toulouse team would like to thank you warmly for sharing your impressions of your stay. It is with great pleasure that we note your delight in our beautiful pink city.

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, especially since my mother-in-law needed hospitalization we could get around very easily by metro. Wonderful front staff, so helpful to call the taxi and the hospital, but also to give us directions around Toulouse and Lourdes.
Stayed 7 nights in Jul 2023
Response from The Front Desk on Aug 25, 2023
Dear Mihaela,Your review of your stay at the Plaza Hotel Capitole Toulouse has been gratefully noted. We are delighted that you enjoyed your experience in our charming pink city

10/10 Excellent

Peyman

Liked: Amenities
Very nice and reasonable price. Super excellent location.
Stayed 4 nights in Jul 2023
Response from The Front Desk on Aug 25, 2023
The Plaza Hotel Capitole Toulouse team would like to thank you warmly for sharing your impressions of your stay. It is with great pleasure that we note your delight in our beautiful pink city.

8/10 Good

Christophe

Traveled with family
Liked: Room comfort
Does not deserve its stars
Location is great. The staff at reception was good but the one at breakfast was rude. The room was spacious but could be more clean. The breakfast was disappointing as the produce was of poor quality and there were even fruit flies. The viennoiseries and coffee were mediocre.
Stayed 1 night in Jul 2023
Response from The Front Desk on Aug 25, 2023
Thank you for sharing your impressions of your stay at the Plaza Hotel Capitole Toulouse. We are saddened to hear that your breakfast experience was not a positive one. Your feedback is invaluable to us as it allows us to target specific areas for improvement. We would love to have the opportunity to welcome you back and demonstrate the changes we have made in response to your concerns.

8/10 Good

MONICA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 6 nights in Jul 2023
Response from Front desk on Sep 6, 2023
Chère Monica,Nous sommes ravis de lire votre commentaire positif ! Votre satisfaction est notre plus grande récompense. Nous sommes impatients de vous accueillir à nouveau lors de votre prochain séjour. Merci encore pour votre confiance.

10/10 Excellent

laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Le Service de Réception on Jul 31, 2023
Merci pour cette excellente note

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Huge rooms with a desk to work from, great bed, AC... Plently of dining options around and great views of the Capitole Square. We didn't have breakfast in the hotel, as 22€/person was too steep for our budget. However, there are many cafeterias on the square which offer breakfast deals (formule dejeneur) at bargain prices. I would come back to this hotel if I'm ever back in Toulouse.
Stayed 3 nights in Jul 2023
Response from The Front Desk on Jul 29, 2023
Dear Jana,We would like to thank you for your note and your feedback.We are so delighted that you could enjoy your stay at our hotel, and will be honoured to welcome you again for another trip in Toulouse.Kind regard

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Spacious room and comfy bed.
Stayed 3 nights in Jul 2023
Response from The Front Desk team on Jul 22, 2023
Dear Vickie We would like to thank you for this note and your feedback.We are so glad that we could meet your expectations regarding your stay with us.We would be honoured to welcome you again for another trip in Toulouse.Kind Regard

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
it is only a few meters from the Capitole and numerous restaurants etc. The room was quiet and very comfortable. It was a 10 minute walk to the airport shuttle.
Stayed 1 night in Jul 2023
Response from The Front Desk on Jul 21, 2023
Dear Richard,Thank you for your excellent comment. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel.

4/10 Poor

Karen

Traveled with partner
AC was not working in our room and although they said someone would come fix it, no one did. They did provide a fan at our request.
Stayed 2 nights in Jul 2023
Response from The Front Desk on Jul 21, 2023
Dear Karen,Thank you for your review. We apologize for any inconvenience you may have experienced during your stay. Your comment will be sent to the appropriate department to help us improve our service. We look forward to welcoming you back to our hotel.