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Reviews of Grand Hotel de l'Opera, BW Premier Collection

4 out of 5
Grand Hotel de l'Opera, BW Premier Collection
1 Place Du Capitole, Toulouse, Haute-Garonne

Reviews

8.6

Excellent

Rating 10 - Excellent. 378 out of 720 reviews" "
Rating 8 - Good. 232 out of 720 reviews" "
Rating 6 - Okay. 62 out of 720 reviews" "
Rating 4 - Poor. 28 out of 720 reviews" "
Rating 2 - Terrible. 20 out of 720 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marietta, Union City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locationand convenient. The people in the Front desk are all nice and helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Marietta, Union City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice vintage hotel..
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay!! Staff was so kind and helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Charmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A genuine grand hotel
Very impressed with the hotel. You don’t find many as grand as this nowadays. Americans may find the elevator small.
Stayed 2 nights in Jan 2024

6/10 Okay

Chandra

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not awful. But not good either.
Meh. First room didn’t even have a window and was so hot (but could not control the temperature.)
Stayed 4 nights in Dec 2023

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Yongzhe, cherry hill

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice and helpful front desk
Stayed 4 nights in Nov 2023
Response from Alexandre - Assistant Front Desk Manager on Nov 21, 2023
Dear guest,We would like to thank you for taking the time to leave a review about your last stay. We were happy to read that you had a pleasant experience and that you were especially happy about the work of our staff. We will pass on your comment to our team as so to maintain this level of service in the future. We look forward to welcoming you again !

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old property so for those who really are into that, I'm sure it would get 5 out of 5 stars for everything. The room was small, but I guess that goes with the territory. One thing I really don't understand is why the tub was so high. I had to grab my left leg and pull it up to get into it and be extra careful getting out. Great staff though, everyone was really friendly and you can't beat its location.
Stayed 5 nights in Oct 2023
Response from Alexandre - Assistant Front Desk Manager on Nov 21, 2023
Dear Sir, We would like to thank you for taking the time to leave a review about your last stay. We were happy to read that you had a pleasant experience and that you were especially happy about the work of our staff. We will pass on your comment to our team as so to maintain this level of service in the future. We apologize about the inconvenience with the bathtub. All of our rooms are different, and we will be happy to assist you with your next reservation so we can advise you a room that will better suit your preferences. Some of our rooms offer a shower, and some both a shower and a tub. We will do our utmost to guarantee your comfort and satisfaction. Very best regards to you.

10/10 Excellent

Donagh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hughly recommended
Really helpful staff, lovely hotel , would highly recommend
Stayed 1 night in Oct 2023
Response from Alexandre - Assistant Front Desk Manager on Nov 21, 2023
Dear Sir, Thank you for taking the time to leave such a positive review. We are absolutely thrilled that you enjoyed our establishement as well as the work of our staff. We look forward to welcoming you again to the Grand Hotel de l'OperaBest regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing location right of the main central square in Toulouse (Place du Capitole). The hotel itself is a little dated but very quiet and comfortable. The front desk staff were super helpful.
Stayed 2 nights in Sep 2023
Response from Alexandre - Assistant Front Desk Manager on Nov 21, 2023
Dear Sir, Thank you very much for your very kind review. We are pleased to read that you had a nice stay and that you enjoyed your room as well as the work of our staff. We hope to welcome you again very soon and we remain at your disposal. Best regards,

6/10 Okay

Roberto, San Isidro

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This time I was at the hotel I didn't have a very good time, I asked them as an Expedia Gold member to give me an Early Check In and they charged me for it, also the air conditioning didn't work in the room.
Stayed 2 nights in Sep 2023
Response from Alexandre – Front Desk on Sep 30, 2023
Dear Sir, Thank you for taking the time to leave a comment about your stay at the Grand Hotel de l’Opéra. We are sorry to read that you were not fully satisfied with your stay. We do apologize for the issue with the air conditioning in your room. This technical problem was unfortunately beyond our control – our technicians did their very best to fix it in time but were waiting for the new parts to be available. Regarding your early check-in, we did our very best to give you access to your room as soon as we could and make sure your stay was the most pleasant. Our standard check-in time is 3.30 p.m. Nevertheless, we prepared your room at your request when you arrived and you were given access to it at around 10:30 a.m. – 5 hours in advance. You were informed that this cost was normally 75. We offered it to you at 35 as a good-will gesture, a price that you accepted. Although we appreciate your commitment to Expedia, we cannot always guarantee free early check-ins to our guests. We recommend that you contact us in advance for your next stay so we can plan your arrival and do our upmost to make your stay the most comfortable. We remain at your disposal. Best regards,

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here whenever we pass through Toulouse. The staff are lovely and we love its location.
Stayed 1 night in Sep 2023

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This gracefully aging hotel in the dead center of Toulouse has had just enough renovation to provide the mod cons we needed for a week-long stay without losing its charm. Our value-based Expedia rate got us a small suite with a sitting room and lots of space on a quiet corner of the building. The staff were invariably gracious and helpful despite an Internet glitch beyond their control. There are also two great restaurants within 100 feet of the street entrance and a metro stop only a few minutes walk away. We would go back there in a flash on a return trip.
Stayed 5 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Centrally located. Beautiful hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, downtown, amazing staff!
Stayed 2 nights in Jul 2023

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check parking before arrival
Stayed 1 night in Jul 2023

8/10 Good

Barbara

Stayed 1 night in Jul 2023

8/10 Good

Niel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, old French style.
Stayed 1 night in Jun 2023

10/10 Excellent

Christophe

Stayed 1 night in Jun 2023

8/10 Good

David

Stayed 3 nights in Jun 2023

8/10 Good

Jacqueline

Stayed 1 night in Jun 2023

10/10 Excellent

serge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Très bel emplacement au centre du vieux Toulouse.
Stayed 2 nights in Jun 2023

8/10 Good

Daile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Bernadine

Stayed 1 night in May 2023

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel de la vieja escuela, los encargados muy amables
Stayed 3 nights in May 2023

10/10 Excellent

Timothy

Stayed 1 night in May 2023

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location-quiet alley off a main plaza. Comfortable bed and room was well equipped, though on the small side by American standards, in a beautiful building. Staff was very nice and helpful.
Stayed 1 night in May 2023

8/10 Good

Anne

Stayed 1 night in May 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is built around a courtyard behind this facade on the main square; this means that the room had a view of a wall but it was very quiet. The decor may be a little dated for some, but was a welcome change from bland beige. The location could not be better, and the staff were really excellent.
Stayed 3 nights in Apr 2023

10/10 Excellent

peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay there!
Stayed 3 nights in Feb 2023
Response from Alexandre - Assistant Front Desk Manager on Feb 17, 2023
Dear Sir, Thank you very much for leaving such a great review about your stay at Grand Hotel de l'Opera. We are delighted to read that you had a good stay with us. We are already looking forward to welcoming you again in Toulouse. Best regards,

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
R. Theil
This hotel is my favourite in Toulouse. They staff are always very helpful. It looks vintage but it is all in fabulous condition. I will be back again !
Stayed 2 nights in Jan 2023
Response from Alexandre - Front Desk on Jan 15, 2023
Dear Guest, Thank you very much for your very kind review. We are always delighted to read that our guests were happy with their stay ! We look forward to welcoming you again ! Best regards,

8/10 Good

ahmad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are strict with check out We had to pay 35 euro for checkout 2,30 pm
Stayed 2 nights in Oct 2022

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

6/10 Okay

Kathleen

Stayed 2 nights in Oct 2022

10/10 Excellent

Charles

Stayed 3 nights in Sep 2022

10/10 Excellent

George

Stayed 2 nights in Sep 2022

10/10 Excellent

Adam, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay in this hotel. the location was unbeatable, the staff was friendly and very helpful. The room was also spacious and confortable, I highly recommend this hotel and can't wait to stay there again!
Stayed 4 nights in Aug 2022

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Laura - Front Desk Manager on Dec 18, 2022
Dear Guest, Thank you for this wonderful review ! We are pleased that you enjoyed your stay in our hotel. We hope to be able to welcome you again in Toulouse in the future. Best regards,

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very smart and well maintained hotel. Check in was very efficient and the staff were very helpful and friendly. Very pleasant room and good air conditioning. Excellent dinner at the Brasserie restaurant with its old school French ambiance. Highly recommended.
Stayed 1 night in Aug 2022

10/10 Excellent

Audry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated property. Very helpful and friendly staff. Great location in historic center close to restaurants. We had some confusion with our room but the staff took care of it right away, and we had a very pleasant stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

Gena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunningly decorated! Friendly and helpful staff. Loved my room!!
Stayed 2 nights in Aug 2022
Response from Alexandre - Front Desk on Aug 16, 2022
Dear guest, Thank you very much for this wonderful review! We are delighted to read that you had very pleasant stay. We hope to be able to welcome you again in Toulouse in the future. Our best regards,

10/10 Excellent

Becki, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying in one of the apartments at Grand Hotel de L'opera! The staff was excellent. The friendly front desk staff who checked me in gave me a map and showed me the highlights and good places and areas to eat. The bellmen who helped me with my bag were quick and efficient. I ordered a taxi at 6am and the young man at the front desk talked with me and insured I was seen out to the taxi. I highly recommend and can't wait to stay there again!
Stayed 1 night in Jul 2022
Response from Alexandre - Front Desk on Aug 13, 2022
Dear Madam, We would like to thank you kindly for your wonderful review ! We are truly delighted to read that you had a pleasant stay and that you enjoyed the work of our staff. We are looking forward welcoming you soon again in Toulouse. Best regards,

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location, and nice staff.
Stayed 1 night in Jul 2022
Response from Alexandre - Front Desk on Aug 4, 2022
Dear Madam, Thank you very much for your wonderful review. We are delighted to read that you had very pleasant stay in our hotel, and that you enjoyed our location and the work of our staff. We hope to be able to welcome you in Toulouse some time in the future Sincerely,

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old, unique, and comfortable property. Staff were superbly helpful and friendly!
Stayed 2 nights in Jul 2022
Response from Alexandre - Front Desk on Aug 4, 2022
Dear Madam, Thank you very much for your review. We are delighted to read that you had very pleasant stay in our hotel. It is always a pleasure to read that our guests are pleased with their stay. We hope to be able to welcome you again at Grand Hotel de l'Opéra Sincerely,

8/10 Good

megha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel was lovely and so was the check in staff in the evening. Only issue was offsite parking and carrying heavy bags down the flight of stairs. Location was brilliant as it’s right in the Centre and still quiet.
Stayed 1 night in Jul 2022
Response from Alexandre on Aug 4, 2022
Dear Guest, Thank you for this wonderful review ! We are pleased that you enjoyed your stay in our hotel. Being located in the very heart of the city, we have to rely on available parking options. We have negotiated preferential rates for our guests at the Parking du Capitole, right in front of the hotel. We know access to the parking lot with the stairs is far from ideal. Our staff is always ready to help customers carry their luggage, and we offer the possibility to park at the entrance of the hotel in order to drop off your luggage. We hope to be able to welcome you again in Toulouse in the future. Best regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous, and helpful staff.
Stayed 1 night in Jul 2022
Response from Alexandre - Front Desk on Jul 28, 2022
Dear Sir, Thank you very much for taking the time to write such a kind review about your stay. We are very glad to read that you enjoyed your stay and the work of our staff. We look forward to have the opportunity to host you again. Best regards,

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are well appointed. Very centrally located. Excellent breakfast. Best part is the staff who are all extremely friendly and helpful.
Stayed 7 nights in Jul 2022
Response from Alexandre - Front Desk on Jul 28, 2022
Dear David, Thank you very much for this wonderful review. We are delighted to read that you had very pleasant stay and that you enjoyed the services of our staff as well as our continental breakfast. It is always a pleasure to read that our guests are pleased with their stay. We hope to be able to welcome you again in Toulouse in the future. Our best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location. very central.
Stayed 1 night in Jul 2022
Response from Alexandre - Front Desk on Jul 28, 2022
Dear guest, We would like to thank you kindly for your review. We are happy to read that you had a pleasant stay in Grand Hotel de l'Opéra. We hope to be able to welcome you again in the future. Best regards

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is lovely hotel in a great location!
Stayed 1 night in Jun 2022
Response from Alexandre - Front Desk on Jul 28, 2022
Dear Holly, Thank you very much for your review. We are delighted to read that you had very pleasant stay. We hope to be able to welcome you again in Toulouse in the future. Our best regards,