- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic central location with excellent amenities and very helpful staff at reception.
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In the city center and near a metro station, Le Grand Balcon is in a walkable area with good shopping. Museum of the Augustins and Cite de l'Espace are cultural highlights, and some of the area's notable landmarks include Place du Capitole and Basilique Saint-Sernin. African Safari Zoo and Japanese Garden Toulouse are also worth visiting. Our guests appreciate the hotel's convenience to public transportation: Capitole Station is 4 minutes by foot and Jeanne d'Arc Metro Station is 7 minutes.
The property was listed as a five star hotel, but it is not even close in any way: facilities, staff, or services. It is a nice three star hotel. The photos are very deceiving. Small, dark and worn are the three words I would use to describe it as a five star. Cute, interesting, quaint for a three star. The location is great as others have noted. However, the whole experience was awful as a result of the five star expectation. I would not stay there again.