Good hotel let down by fixable problems
Posted Aug 25, 2016
This is a good quality hotel, clearly aimed at the business traveller, but with a great central location and good facilities including leisure/fitness centre and small fridge in the room.
However, the hotel has a serious problem with its wi-fi provision, which rarely holds up for longer than a few minutes at a time. When I raised it with staff, I was given an alternative wi-fi, but it suffered exactly the same problem. Over a five-night stay, this became a huge frustration.
I was also concerned at the wastefulness of the toiletries when the room was serviced. Every day, a new 40g bar of soap was placed in the bathroom along with new tubes of shower gel and shampoo, despite the fact that those from the day before had been barely used. If this is the same throughout the chain, the waste must be colossal.
I'd happily go back to this hotel, provided they could sort these things out. The location on Place Wilson is terrific for seeing the city and the other facilities were much appreciated.