Ratings based on 341 Verified Reviews

4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from hampshire, uk

Fab hotel in beautiful Tours

Posted Aug 5, 2017
Pros: Staff, decor, room all great
Cons: Breakfast (only the hot elements and this could just be personal taste)
Location: Tours is lovely and there are some great restaurants a short walk from the hotel
We stayed for one night on the way down to South West France. Lovely hotel, great room (we had a Junior Suite) which was large, comfortable and nicely decorated. Staff were excellent. Breakfast is a buffet and is mostly very good. Centrally located and Tours itself is lovely. We are staying again on the way home and are looking forward to it. Highly recommended
4 out of 5
Recommended
for Everyone
by A verified traveler

Front staff

Posted Jul 26, 2017
The front desk staff need to remember that they are the hotels first impression- bad or good
3 out of 5
Recommended
for Everyone
by A verified traveler from DAC

In general it's a nice hotel but...

Posted Jul 9, 2017
Good hotel and very nice staff but for its price tag I usually get a better deal. The room has no mini bar and there is a limited room service options. Breakfast is VERY expensive we end up paying almost €50 for 2 a day. Location is good right next to the train station and 10min away to the old town.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Hotel

Posted Jun 28, 2017
Excellent and convenient position with secure underground parking. Comfortable and quiet room. Easy walk to lovely old town.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

your hotel was in a great location.

Posted May 20, 2017 on Orbitz
Pros: the staff was great especially Xavier.
best part of the hotel was the staff. all were polite, knowledgeable, and helpful in every way possible. i want to single out Xavier; he was our favorite staff person. you have a great employee and should recognize his contribution to the success of your hotel. breakfasts were good; the room was always clean.
Comment from Hotel Management
Jun 27, 2017 by Daniel, Hotel Management
Dear Carmine, Thank you to take the time to comment your last stay at Hotel**** l'Univers. All the staff is very happy of your compliments, and specially Xavier ! :) We hope see you again, Best regards, Daniel
4 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
Nice spot, 5 mins walk from train station.
Comment from Hotel Management
Jun 27, 2017 by oceania univers, Hotel Management
Dear guest, Thank you to take the time to comment your last stay at Hotel**** l'Univers. All the staff is very happy of your compliments. We hope see you again, Best regards, Daniel
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Very good hotel in Tours

Posted May 4, 2017
Pros: How the rooms are quiet and well appointed
Location: Very central location in the Loire valley
How the rooms are quiet and well appointed in this high quality hotel
Comment from Hotel Management
Jun 27, 2017 by Daniel, Hotel Management
Dear Paul, Thank you to take the time to comment your last stay at Hotel**** l'Univers. All the staff is very happy of your compliments. We hope see you again, Best regards, Daniel
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 1, 2017 on Hotels
5 out of 5
by Roger

Great room and great service!

Posted Apr 24, 2017 on Hotels
The Junior Suite was a large and well appointed room with all amenities including separate toilet and shower/bathing (including Jacuzzi) rooms.Even though we were on a main road, you could not here anything. Close walking to the Old City and train station. The staff always provided excellent service and would call any service provider in the area that you may request. I needed to see a doctor and they made an appointment and arranged for a cab too. The hotel parking garage is inexpensive too if you have your own vehicle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Lovely hotel in Tours

Posted Apr 23, 2017
Pros: Location and rooms
Cons: Nothing
Location: Easy walk to sites of Tours, cathedral, place plumerau
Very well located hotel in Tours near train station and tourist office. Tram nearby, good shopping and great restaurants very close. Hotel restaurant is excellent. Rooms are modern but spacious, has a pool and spa and good lobby/ lounge area.