Posted Sep 11, 2016
The front desk employees were nice, but extremely slow. They have a check on a room because they weren't even sure if it was ready, it took me over 20 minutes to check in. There were two front desk employees and four people in line, that took an extra 20 minutes for me to even get through to the front desk. So in total I waited a little over 40 minutes to check in. This is because one of the front desk what's filing stuff instead of working with customers while only one very slow front desk employee was checking people in. Other employees didn't even greet guests especially the pool attendant. The pulley out was extremely difficult for my mother-in-law due to having to climb a flight of steps and she's disabled. Bulletin and didn't tell us how to take another way. The beds or mediocre but the pillows were terrible. I toilet would even flush all the wastes down, even after 4-5 flushes. It was close to the highway and it was clean.