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Reviews of Best Western Cades Cove Inn

2.5 out of 5
Best Western Cades Cove Inn
7824 E Lamar Alexander Pkwy, Townsend, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 444 out of 1000 reviews" "
Rating 8 - Good. 319 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Betsy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome motel, great staff and awesome breakfast (better than most motels/hotels we have been to)
Stayed 2 nights in Apr 2024
Response from Al on Apr 23, 2024
We are happy your stay was enjoyable. We look forward to seeing you again in the near future.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AL on Apr 20, 2024
Thanks for staying with us.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay there a couple times nice place
Stayed 1 night in Apr 2024
Response from AL on Apr 15, 2024
Thanks for staying with us.

10/10 Excellent

kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, quiet except for ladys dog's barking
Stayed 1 night in Apr 2024
Response from Al on Apr 8, 2024
Thanks for staying with us.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly and would go back to stay there.
Stayed 1 night in Mar 2024
Response from Al on Apr 1, 2024
Thanks for staying with us. We truly appreciated your business.

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
A fairly modern hotel in appearance, had strange wooden floors rather than carpet. The beds were too high, seems a regular BW trait and were difficult to get into, we are average height and found them a challenge. A case for aesthetics rather than ergonomics.
Stayed 3 nights in Mar 2024
Response from AL on Mar 29, 2024
Thanks for staying with us. We are sorry your stay with us did not met your full expectations.

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this location before and the staff both day and night crew are amazing. Great customer service and with a smile 😀
Stayed 1 night in Mar 2024
Response from AL on Mar 22, 2024
Thanks for staying with us and we wish all the best for the rest of the year.

8/10 Good

Monjoor, ballwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is a bit far and secluded from town. Limited dinning options. Rooms are species and clean. Hotels is Motel Type open walk-in settings. Overall not bad, just the location is bit inconvenience.
Stayed 3 nights in Mar 2024
Response from AL on Mar 19, 2024
Thanks for your review.

8/10 Good

Christopher, Grandville

Traveled with family
Liked: Staff & service, amenities
Friendly staff, well maintained breakfast area.
Stayed 1 night in Mar 2024
Response from AL on Mar 5, 2024
Thanks for staying with us. We hope to see you again.

4/10 Poor

Rusty

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at the hotel early for an event, and asked about an early check in. We were told that our room was available, but it would cost an additional $50 for early check in. I’ve traveled the world and stayed at MANY hotel chains. This is the first time I’ve encountered a “not premium” hotel that charges for early check in of 2-3 hours.
Stayed 1 night in Feb 2024
Response from AL on Feb 25, 2024
Thanks for staying with us. We hope that your stay was eventful amidst the fact that our policy was not to your expectation on our early arrival. We hope to see you in the near future.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and staff was friendly. Room was very clean. Plenty of room and comfortable bed.
Stayed 1 night in Feb 2024
Response from AL on Feb 25, 2024
We are happy your stay was enjoyable. We hope to see you again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Great Breakfast
Stayed 1 night in Feb 2024
Response from AL on Feb 24, 2024
Thanks for your kind review. All the best and we hope to see you again.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, clean, and provided quick and easy access to the Great Smoky Mountain National Park. We needed a place to stay for a night so we could wake up and go straight to the mountains. This allowed us to do just that quite comfortably.
Stayed 1 night in Feb 2024
Response from AL on Feb 11, 2024
Thanks for staying with us and we are happy your stay was enjoyable.

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from al on Feb 3, 2024
Thanks for staying with us.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Al on Mar 22, 2024
Thanks for staying with us.

10/10 Excellent

Jaime

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff were exceptionally nice! The man that checked us in was positively jubilant. The room was very clean and smelled fresh. We will definitely stay here again!
Stayed 2 nights in Jan 2024
Response from Al on Feb 3, 2024
Thanks for staying with us. We are please we could have made a mark in your stay.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Shower would not drain. Talked to staff and they said they would fix it. They did not fix it.
Stayed 1 night in Jan 2024
Response from AL on Jan 22, 2024
Our apology to you for you discomfort during your stay.

6/10 Okay

Ashley

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AL on Jan 17, 2024
Thanks for staying with us.

10/10 Excellent

Lisa

Stayed 2 nights in Jan 2024
Response from AL on Jan 16, 2024
Thanks for staying with us. We are please that your stay was comfortable. See you when you pass the way again.

8/10 Good

eric

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms kind of dated but nice staff and fair price.
Stayed 2 nights in Jan 2024
Response from AL on Jan 13, 2024
Thanks for staying with us.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AL on Jan 13, 2024
Thanks for staying with us.

10/10 Excellent

J.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute trip to the mountains
Last minute trip to the mountains...-clean, quite and comfortable. Good breakfast.
Stayed 1 night in Dec 2023
Response from al on Jan 6, 2024
Thanks for staying with us and we do hope to see you again.

10/10 Excellent

Juria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from al on Dec 31, 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to stay here!
I highly recommend this motel if you are staying in the Townsend area. It is very clean and quiet. It is conveniently located on the greenway trail. You can actually walk to the grocery store and restaurants. Very nice motel with friendly staff!!!
Stayed 1 night in Dec 2023
Response from al on Dec 12, 2023
Thanks for staying here with us.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from al on Dec 12, 2023
Thanks for staying with us.

6/10 Okay

Howard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First of all, we love the hotel we stayed there before but on the night we checked in your front desk lady was very rude. She did not need to be on the front desk for sure. I’ve been in retail 28 years and she couldn’t work for me other than that quite a pleasant stay.
Stayed 1 night in Dec 2023
Response from al on Dec 9, 2023
Thanks for staying with us and we hope to see you aagin.

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and courteous room was clean and spacious
Stayed 1 night in Dec 2023
Response from al on Dec 9, 2023
Thank you for staying with us.

10/10 Excellent

Teri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
We stayed one night after the Gatlinburg parade. The room was very large. It was clean and comfortable. Check in was easy. We went back into Gatlinburg for breakfast and shopping in the morning. It was perfect for the money.
Stayed 1 night in Dec 2023
Response from al on Dec 9, 2023
Thanks for staying with us.

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Al on Nov 29, 2023
Thanks for staying with us.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from al on Nov 21, 2023
Thanks for staying with us. We do hope you enjoyed your stay.

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location great dining across the street. Clean updated rooms. Will stay again
Stayed 2 nights in Nov 2023
Response from al on Nov 21, 2023
Thanks for staying with us.

4/10 Poor

Chris

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room was clean enough for a one night stay. Half the channels on TV didn’t work and the woman working at front desk didn’t seem to care, as she had no answer or concern to help resolve the issue. Never felt welcomed here. Will likely not stay here again.
Stayed 1 night in Nov 2023
Response from Al on Nov 19, 2023
Our apology to you.

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stay in the smokeys
Stayed 1 night in Nov 2023
Response from AL on Nov 15, 2023
Thanks for staying with us.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Never staying here again. BUGS!!!!!!
Unfriendly front desk clerk. There were roaches or bed bugs in my room, they were little and I squished them before determining what they are but everything will be washed before going in my house. Being a pet-friendly hotel, I brought along my 2 small dogs not knowing there was a page of rules, which I had no issue with BUT the front desk clerk decided to add one not on the list. She added that the dogs were not allowed on the bed because of allergies of other guests. I don’t have an issue with my dogs not being on the bed. However, do they not wash the linens between guests??? I was grossed out and disgusted by this so I used a blanket from my car to cover the bed before sleeping on top of it. The A/C never cooled the room to which the morning clerk said that there were guests in there the night before and they had not mentioned it. I wasn’t complaining, just making a note so they could fix it. The bugs…that issue was a complaint. If I had not been traveling since midnight the night before, I would have declined the stay but they probably would have wanted to keep my money anyway. On a positive note, the waffle for breakfast was delicious.
Stayed 1 night in Nov 2023
Response from AL on Nov 12, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from al on Nov 13, 2023
Thanks for staying with us.

10/10 Excellent

Carie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from AL on Nov 10, 2023
Thanks for your stay.

2/10 Terrible

Dallas

Liked: Cleanliness
Disliked: Staff & service
Cleaning staff member unlocked and opened the door without knocking to ask what time we are checking out 1.5hrs before check out time. Extreme violation of privacy.
Stayed 1 night in Nov 2023
Response from al on Nov 9, 2023
Thanks for staying us. We apologize for the invasion of your privacy and do wish you well.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Al on Nov 9, 2023
Thanks for your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
I found the staff extremely friendly and helpful. The room was clean and the area quiet. It's a short travel to the Park's entrance, a grocery store and gas stations.
Stayed 2 nights in Nov 2023
Response from AL on Nov 9, 2023
Glad to hear that your stay with us was enjoyable. Please do feel free to return at anytime.

10/10 Excellent

Shawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Al on Nov 8, 2023
Thanks for staying with us.

8/10 Good

Timothy

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from al on Nov 7, 2023
We thank you for staying with us.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from AL on Nov 7, 2023
Thanks for staying with us.

10/10 Excellent

Jessica

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Al on Nov 7, 2023
Thanks for staying with us.

6/10 Okay

Jenna

Stayed 3 nights in Nov 2023
Response from AL on Nov 26, 2023
Thanks for staying

10/10 Excellent

Leah

Stayed 1 night in Nov 2023
Response from al on Nov 26, 2023
Thanks for staying with us.

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from al on Nov 21, 2023
Thanks for staying with us. We do hope you enjoyed your stay.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AL on Dec 12, 2023
Thanks for staying with us.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a fantastic stay! The hotel was clean, staff was polite and respectful, and breakfast was great. I’ll definitely be staying here again!
Stayed 1 night in Oct 2023
Response from Al on Oct 31, 2023
We appreciate you staying with us and enjoying our hospitality. Hope to see you again.

10/10 Excellent

PHILIP, Dayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, safe and easy to access all areas
Stayed 3 nights in Oct 2023
Response from Al on Oct 26, 2023
Thanks for staying with us. We are happy you choose Best Western Cades Cove Inn for your place of rest.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and relaxing with excellent service all in the gorgeous setting of Townsend TN. Our hostess was from Jamaica and welcomed us with awarm friendly smile. So glad we were able to stay at this Best Western and hope to return next year.
Stayed 1 night in Oct 2023
Response from Al on Oct 25, 2023
Thanks for staying with us. We were more than happy to have made an impression on you during your stay. Hope to see you soon.