Apartment, 1 Bedroom | Living area | 40-inch flat-screen TV with digital channels, TV
Check availability

Reviews of Property Vine - Kensington at Central

4 out of 5
Property Vine - Kensington at Central
1-3 Kingsway Place, Townsville, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 410 out of 777 reviews" "
Rating 8 - Good. 246 out of 777 reviews" "
Rating 6 - Okay. 65 out of 777 reviews" "
Rating 4 - Poor. 29 out of 777 reviews" "
Rating 2 - Terrible. 27 out of 777 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Queenlsand Country Bank Stadium and Town Centre. Quiet area. Good for Short Term stay. Only disadvantage a lack of a guest laundry.
Stayed 2 nights in Mar 2024

2/10 Terrible

Fiona

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely filthy. Broken furniture, holes in walls, no hot water in ensuite, black mould covered the bathroom roof, curtains stained, outdoor furniture not even fit for the junk pile. Would give zero stars if I could. When I complained I was told by the office staff that working there was embarrassing because of all the complaints and the poor strandered of the rooms. Apparently management have no interest in addressing the many guest concerns
Stayed 2 nights in Mar 2024

4/10 Poor

Angelo

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The hot water system did not work. I had to have three luke warm and cold showers. I rang and got no response very disappointing. The dryer did not work.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

kee

Stayed 5 nights in Jan 2024

4/10 Poor

Brad

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cons: 1st room we got was extremely grubby, floors all had major stains over them, smell was pretty bad, had to go and request another room. 2nd room was a bit better however still had stains on carpet and Mould throughout bathrooms. a lot of Dust throughout rooms and light did not work in one of the bedrooms. Pros: Close to where we needed to be, cars locked away off street.
Stayed 2 nights in Jan 2024

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service
Loved the are found the two doors being together for A,B room very noisy whit next door coming and going milk in fridge would have been nice no where close to buy any
Stayed 1 night in Dec 2023

10/10 Excellent

Ashleigh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how it was closed to everything! And the room was amazing and clean
Stayed 1 night in Nov 2023

8/10 Good

Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and young guy running it was super friendly and helpful
Stayed 3 nights in Nov 2023

4/10 Poor

Lucas

Traveled with partner
Disliked: Property conditions & facilities
The room although a studio, was no bigger than my walk in robe. Terrible size.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t get to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Luke

Stayed 1 night in Nov 2023

6/10 Okay

Josh

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Reegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money... Friendly and very helpful staff members much appreciated
Stayed 1 night in Oct 2023

2/10 Terrible

Kyle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Blankets and curtains had stains on them. The apartment was noisy and had a foul smell which lingered.
Stayed 1 night in Nov 2023

8/10 Good

Berinda

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately, the A/C in the bedroom of the self-contained unit was incredibly loud and did not work very well, the fan was also extremely noisy at a high speed and didn't work at the two lower speeds. There was an unsightly huge brown stain on the carpet as you enter and the carpets look like they need to be redone. There was not much in the way of cooking utensils/crockery and no explanation on what to do with recyclables that can't go down the garbage shoot.
Stayed 5 nights in Oct 2023

4/10 Poor

Benjamin

Business traveler
Disliked: Cleanliness, property conditions & facilities
Room was quite filthy. Mould on the ceiling in bathroom. Holes in the towels. Stains and grubby marks all over the walls. Stains all over carpet. Rubbish found under the bed. Dish washer stank. Bed was extremely uncomfortable. I could literally feel all of the springs. I even stuck my hand under it to see if it was the wrong way up but it was the same on the other side. Quite disappointed
Stayed 4 nights in Oct 2023

6/10 Okay

Glen

Disliked: Property conditions & facilities
Check in off site is inconvenient. Clearly maintenance inside the apartment would seem a low priority as the lounge coffee table has a caster broken off, there’s staining in the carpet, the bedroom ceiling fan has a clicking noise and the remote control is barely visible (battery) And saucepan lid knob is broken
Stayed 2 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Vicki

Stayed 1 night in Aug 2023

10/10 Excellent

Ethan

Stayed 2 nights in Aug 2023

6/10 Okay

Vivian

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I got a 2 bedrooms apartment. The place looks a but run down. My front door knob is wiggly. Bathrooms have mold. Bedroom closet doors are mirrors so I chose to sleep on the couch instead. Good that there are badass food right downstairs, hotpot, thai, and tacos. A bit too pricey for the condition of room. The lady receptionist is amazing. The man receptionist was on the phone and did not make eye contact with us and did not even show a sign to address us so we left our keys on the counter and left.
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing
Disappointing. Terrible communication skills from front desk and after hours.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Disappointing & Terrible service. Lack of communication and organisation.
Stayed 1 night in Mar 2023

8/10 Good

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location to stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Amanda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down and dirty. Mouldy ceiling in bathroom, carpets heavily stained, ceiling fans did not work, cigarette butts in garden beds. Very over priced for the state on the complex. Front reception door locked on arrival despite arriving during office hours.
Stayed 3 nights in Jul 2023

2/10 Terrible

Trevor

Business traveler, Traveled with partner
Room was very small
Stayed 1 night in Jul 2023

4/10 Poor

Ashleigh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The air cons were full of dust the showers are so mouldy the fire alarm went off at 1:15am waking us all up due to dust trigging it the beds you could feel the springs wouldn’t stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious.
Stayed 8 nights in Jul 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

ZAKIR

Stayed 1 night in Jul 2023

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walking distance to stadium and plenty of eateries close by.
Stayed 3 nights in Jun 2023

6/10 Okay

Monica

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately our unit had a lot of stains on the carpet and acked kitchen supplies (what was there was not very clean). The unit was just untidy/unclean and could do with some attention. Although there was a foxtel box, there wasn't many channels to choose from, no netflix or the option to use netflix. There was so much disturbances from neighbouring businesses at ridiculous hours of the night/early morning. We had to contact a restaurant at one stage to tell them to avoid building an aluminium cabinet at 9.30 at night! With all this being said, the staff at reception were amazing at check in and during our stay. The unit was in a convenient spot for us, the parking was great with it being in a gated parking bay and I felt safe in this unit block. With a little TLC to the unit and a chat to neighbouring businesses about noise, it would be an amzing spot to stay.
Stayed 5 nights in Jun 2023

2/10 Terrible

Lisa

Traveled with group
Disliked: Cleanliness, property conditions & facilities
This place needs a massive over haul, so dirty stains on carpet, thick dust on fan in main bedroom plus vent in bathroom so thick dust wouldn't even work, couldn't watch tv someone has stole batteries out of both remotes i did mention to housekeeper when we were going out during day come home at night still no batteries she said she would go and replace them, phone in appartment doesn't work to order more milk, blood stain on doona that is between two sheets, that was my 3rd stay and my last the other two was lovely really need a revamp urgently.
Stayed 2 nights in Jun 2023

10/10 Excellent

Reegan

Stayed 1 night in Jun 2023

6/10 Okay

Sarah

Business traveler
Disliked: Cleanliness
Overall abit of a disappointment. The apartment was okay. The bathroom had mould and hair in the shower and the layout meant that you couldn’t have the laundry open and get to the shower at the same time. The kitchen equipment was dirty and the dishwasher smelt so bad I couldn’t stand opening it to use it. The staff at the front reception were rude and not helpful at all.
Stayed 6 nights in May 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area but the cooking essentials could do with a upgrade
Stayed 4 nights in May 2023

6/10 Okay

Mark, Croydon Hills

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The property is a little tired and needs attention. For example, each of the 2 air conditioners in my room was so loud, screeching & annoying, I had to turn them off at night to get to sleep. Annoying.
Stayed 6 nights in Apr 2023

8/10 Good

Roselyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking close to eating cafes. Good size apartments
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay and Location.
Stay was perfect and the location is also perfect. Enjoy the restaurants close by. Will definitely be back in future.
Stayed 3 nights in Mar 2023

2/10 Terrible

Chika

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Brigette

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The accommodation was ok. The pool was lovely. But the carpets were dirty, and the room was tiny. The bed was fine, and it was clean.
Stayed 1 night in Feb 2023

10/10 Excellent

James

Disliked: Amenities
The property was a lot larger than I was expecting it to be. At no point did it feel cramped or squishy. Great value for the money
Stayed 1 night in Feb 2023

2/10 Terrible

Fabien A

Business traveler
Disliked: Staff & service
after I had booked and paid I went to place and was told by the owner that I didn’t have a booking at all. So I was ripped off by the management of this place I wouldn’t recommend this place to a Pig. It’s a dump and run by an idiot Hopeless stupid and hopeless. Whatever you do give this dump a total miss
Stayed 1 night in Feb 2023
Response from Manager on Feb 9, 2023
Hi Fabien,I am sorry that you were disappointed in your stay. As I am sure you will recall, your booking was made for the 9th of March and as such we were not anticipating any further guests when you arrived after hours on the 8th February. I came to reception to straight away to resolve the matter for you. This is when I found your booking for the 9th of March and moved this to the correct date. You were checked into the hotel within 15 minutes of receiving your call. It is always disappointing when our guests have an unsatisfactory stay and we apologise that you did not enjoy your stay on this occasion.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 6 nights in Jan 2023

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service
I enjoyed the staff, easy checkin. However in the temperatures you get in Townsville- the AC and fan in the bedroom need to be fully working. Otherwise it was a great stay.

10/10 Excellent

Shareen

Stayed 2 nights in Jan 2023