Ratings based on 1,663 Verified Reviews

4.1 out of 5
82% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Run down old style hotel

Posted Jul 8, 2017
First of all the hotel charges guests $15 for parking unless you want to park on the street. The photos appeared very new and classy however the rooms we're very average, the windows were filthy and they missed the inside of the front of the sink (someone must have had a shave) the pool area is extremely uninviting, sauna does not work and none of us could connect to WiFi as there was an issue. Glad we only stayed one night!
Comment from Hotel Management
Jul 12, 2017 by Sharna, Hotel Management
Hi Katey, thank you for your honest feedback. I'm really sorry for the issues you experienced during your short stay. Hopefully we can make improvements and accommodate you again in the future. Kind Regards, Sharna Baldonado - Hotel Manager.
1 out of 5
by A verified traveler from Hobart

Good location and value .....BUT

Posted Jul 8, 2017
Pros: Good value
Cons: Management should learn to communicate with their clients.
Location: Reasonably close to the Strand, close to restaurants and aquarium.
No positive comments for this hotel, there was no hot water on arrival and no efforts to fix the problem during our 1 night stay. We did not recieve any explanation or apology for this basic disaster.
Comment from Hotel Management
Jul 11, 2017 by Sharna, Hotel Management
Hi David, thanks for your feedback and for emailing me directly. I am currently investigating your concerns and will respond to your email soon. Thanks for your patience. Kind Regards, Sharna Baldonado - Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location to shops banks

Posted Jul 5, 2017
Comfortable and clean. Staff very friendly and helpful
Comment from Hotel Management
Jul 11, 2017 by Sharna, Hotel Management
Hi Julie, thank you for your feedback and for commenting that our rooms are clean and comfortable, and our staff were friendly and helpful. We look forward to welcoming you back again soon. Kind Regards, Sharna Baldonado - Hotel Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

excellent price for a central hotel

Posted Jul 2, 2017
Pros: Comfy room, nice, neat and clean hotel and in the city center
Staff are always friendly and helpful. Great cafe that opens early and nice and close to everything, and at a good price.
Comment from Hotel Management
Jul 6, 2017 by Sharna, Hotel Management
Hi Grant, thank you for reviewing our hotel 5 out of 5 after your recent stay. We are so pleased that you enjoyed your comfy, clean room and considered it great value for money. I'm glad our staff were always friendly and eager to assist, we really do have a great front office team. We look forward to welcoming you back again in the very near future. Kind Regards, Sharna Baldonado - Hotel Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brandon Queensland

Nice hotel

Posted Jun 26, 2017
Stayed overnight for business trip, it was pleasant. Close to cafes & easy street parking. Will come back again.
Comment from Hotel Management
Jul 6, 2017 by Sharna, Hotel Management
Hi Poppy, thank you for taking the time to review our hotel following your recent stay. We value your feedback and are so pleased you enjoyed the convenience of cafes and restaurants on your doorstep due to our central city location. Thanks for rating us 5 out of 5, we look forward to welcoming you back again soon! Kind Regards, Sharna Baldonado - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to the strand and cbd

Posted Jun 24, 2017
Cons: Bathrooms could be updated
Not much around the hotel but walkable distance to the common tourist spots. Big rooms good beds. Noisy if looking over the street
Comment from Hotel Management
Jun 26, 2017 by Sharna, Hotel Management
Hi Chamanthi, thank you for taking the time to share write a review following your recent stay. I'm so pleased you enjoyed our central city location, and the convenience of being able to walk to all of the tourist spots. We appreciate your feedback as we are always looking for ways to improve. We look forward to accommodating you again in the very near future. Kind Regards, Sharna Baldonado - Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atherton Tablelands

Good hotel right in the heart of the city

Posted Jun 24, 2017
Pros: Location and facilities.
Location: Right in the heart of Townsville and easy walking to shops, restaurants, river, galleries, etc.
Chifley Plaza is right in the heart of the Townsville CBD adjacent to restaurants, bakery and a Woolworths supermarket. Good standard of accommodation and friendly, helpful staff. The hotel has its own parking site close by and you can walk from the hotel to lots of places of interest in the city (Cowboys Leagues Club is only a block away). For the price, it is hard to beat.
Comment from Hotel Management
Jun 26, 2017 by Sharna, Hotel Management
Hi Bruce, thank you for sharing your experience following your recent stay. We value your wonderful feedback and are so pleased that you had such a good time at our hotel, and in Townsville. We look forward to accommodating you again in the very near future. Kind Regards, Sharna Baldonado - Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
Central location - walkable to train & bus stations
Comment from Hotel Management
Jun 12, 2017 by Sharna, Hotel Management
Thank you for sharing your feedback. We are so pleased our central location made it easy for you to access all of your destinations within only a short walk. We appreciate your 4 star rating and hope to accommodate you again in the very near future. Kind Regards, Sharna Baldonado - Hotel Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location right in the city.

Posted Jun 6, 2017
Stayed here for one night. The room (king suite) was perfect and had good facilities. Thought the price was amazing value for the room type and also the location. Check in/check out was efficient and the staff were all very friendly and professional. Would definitely stay here again. Thank you!
Comment from Hotel Management
Jun 12, 2017 by Sharna, Hotel Management
Hi Emma, thank you so much for posting a review following your recent stay at our hotel. I am so glad you enjoyed your stay in our popular Executive King Suite, and that our friendly staff, value for money rates and central city location made your stay an enjoyable experience. We appreciate your 5 star rating and hope to welcome you back again soon! Kind Regards, Sharna Baldonado - Hotel Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Pros: Comfort, price, location and 24 hour reception
Cons: More than 1 washing machine and dryer for motel guests might be an option
Location: Walking distance to Woolworth's, Cinemas and many places to eat just around the corner. Cowboys Club just a block away and night spots in between
Was in Townsville for work and found the location, facilities and staff great. Not once did I walk past reception without a staff member saying good morning or good evening. You may not think this would be important but I found that to be quite welcoming and reassuring that I was in a place that noticed me.
Comment from Hotel Management
Jun 7, 2017 by Sharna, Hotel Management
Thank you for sharing your wonderful feedback following your recent stay with us. We are so pleased you enjoyed our comfortable rooms, value for money rates and central city location. Thank you for commenting that reception were always friendly, and greeted you whenever you passed by reception - we have a wonderful team who work really hard to ensure our guests are happy and comfortable throughout their stay. I'm really glad we achieved this for you. We look forward to welcoming you back again in the very near future. Kind Regards, Sharna Baldonado - Hotel Manager.