Great view, disappointing accommodations
Posted May 23, 2016
The view from our room and balcony was lovely, close to Nelly Bay Ferry Terminal. Our bed was in need of replacement, it was uncomfortable, worn and the base was broken. Not enough towels provided but we asked for more and they were delivered within 2 hours. The carpet was stained and tile floors dirty, there was black mould in bath/shower which was difficult to enter and exit and the kitchen was crawling in tiny ants. The filthy 2 seat sofa was uncomfortable. Checkin was gruelling, the manager was incompetent, slow and absent minded. We would not recommend this property but thoroughly enjoyed Magnetic Island. Scooter and 4wd hire were convenient & fun, the walking trails excellent, unfortunately due to high wind we were unable to enjoy the Jet Ski Tour or the Snorkel Tour.
Comment from Hotel Management
Nov 9, 2016 by Grand Mercure Management, Hotel Management
Thankyou for your feedback.
We are sorry to hear that you were not happy with your stay. We hope to think that this hasn't ruined your perception of the beautiful Magnetic island.