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Overview of Hotel Grand Chancellor Townsville

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  • Standard King

    4.7/5 guest room rating

    Room amenities

    • 291 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Suite

    5/5 guest room rating

    Room amenities

    • 581 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive King

    4.8/5 guest room rating

    Room amenities

    • 291 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Apartment, 1 Bedroom

    4.8/5 guest room rating

    Room amenities

    • 581 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Standard Twin

    4.7/5 guest room rating

    Room amenities

    • 291 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
4.3
Excellent
Rating 5 - Excellent. 308 out of 622 reviews
5 - Excellent 50%
Rating 4 - Good. 238 out of 622 reviews
4 - Good 38%
Rating 3 - Okay. 58 out of 622 reviews
3 - Okay 9%
Rating 2 - Poor. 12 out of 622 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 622 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities
The staff were friendly and welcoming. Tje hotel itself is awful. Slowest lifts in history, half the time not opening on the desired floor. Pathetic limited parking for checking in and out. Air con in room kept heating up the room overnight even though set for a comfortable 22 degrees. Tattered frayed towls, pillows were the most uncomfortable Ive tried to sleep on ever. Pillow case had a hole worn in it, update the linen people. Vile area around hotel, couldnt set foot on the street without being harrassed by aboriginals wanting, money and ciggarettes. Very unpleasant stay.
Stayed 4 nights in Feb 2021

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my break away for a few days. Overall pleased with the service and facilities. Took advantage of an upgrade to a room with a balcony.
Stayed 4 nights in Jan 2021

4/5 Good

Stayed 1 night in Jan 2021

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great bang in the centre. Staff were very friendly on arrival. Room was clean and comfortable. We ended up eating in the restaurant on site which was quiet but food was excellent. The only downside was the pool was a bit dirty in the morning and there was an automatic cleaning machine left on there whilst we swam which was a bit strange. Overall great stay.
Stayed 1 night in Jan 2021

3/5 Okay

Stayed 2 nights in Dec 2020

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