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Reviews of Hotel Grand Chancellor Townsville

4.5 out of 5
Hotel Grand Chancellor Townsville
334 Flinders Street, Townsville, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 963 reviews" "
Rating 8 - Good. 361 out of 963 reviews" "
Rating 6 - Okay. 98 out of 963 reviews" "
Rating 4 - Poor. 35 out of 963 reviews" "
Rating 2 - Terrible. 20 out of 963 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great little overnight stay with my babies
Stayed 1 night in Apr 2024
Response from Hotel Grand Chancellor on Apr 11, 2024
Dear Carissa,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with usl.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

10/10 Excellent

Skye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and great location.
Stayed 1 night in Apr 2024
Response from Belen Canas - Guest Service Manager on Apr 9, 2024
Dear Skye,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our service and location.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

10/10 Excellent

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel, clean and polite service. Great view from the top floor pool area.
Stayed 1 night in Mar 2024
Response from Hotel Grand Chancellor on Apr 2, 2024
Dear Jack,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good central location. Parking is limited.
Stayed 2 nights in Mar 2024
Response from Hotel Grand Chancellor on Mar 23, 2024
Dear Linda,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

10/10 Excellent

Haylee

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent service from receptionists, we called to let them know we may be late to check in but they assisted and were well mannered on phone & in person. Thank you team for that & being welcoming at the front desk upon arrival & checkout. Excellent service from one of the Kenyan ladies who worked graveyard shift Friday 08/03/24 11pm - Saturday 09/03/2024 7am-8am she was very kind, helpful & a hard worker even though it was very cold & windy upstairs by pool area. When I called reception to assist with our tv asthe Netflix account was saying “unable to connect to wifi”. A staff member had this fixed for us while we went out to get some food. Thank you! Room looks exactly as it does as per advertised, very clean, beautiful views from our balcony/room as we were located on the 11th floor. Our view was of castle hill & at night time early morning the view was breath taking. Pool was amazing! Beautiful to swim in, view from the 20th floor (where pool is located) also stunning! Only thing I’d say could use improvement will have to be “the hotel underground car parking”. If they can invest in a direct lift from car park to reception/ rooms, that’ll be perfect! I’d say it’ll be more safer for everyone especially those with kids/a family & a lot easier when unpacking/packing the car. Apart from that everything was great, will definitely book our next stay here whenever we’re back in Townsville & will have to try the breakfast buffet too. Overall rating 10/10 🙌👌
Stayed 2 nights in Mar 2024
Response from HGC Townsville on Mar 11, 2024
Dear Haylee,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially our customer service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciGuest service manager

8/10 Good

Yoshihiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 1 night in Feb 2024
Response from HGC Townsville on Feb 7, 2024
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager

10/10 Excellent

Hamish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Grand Chancellor on Jan 21, 2024
Hi Hamish,Thank you for your complimentary review. We are so glad you enjoyed your stay. We look forward to welcoming you back to the Hotel Grand Chancellor in Townsville on your next visit. Kind Regards,BreeGuest Service Manager

6/10 Okay

Tara

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location and the buffet breakfast was good. Rooms need maintance done, carpet had holes in it, room had not been cleaned well, hotel smelt musty including our room so we had to sleep with the balcony door open (not ideal in Summer), I can’t even describe the state of the shower (wasn’t dirty as such but just very run down). It really wasn’t like in the photos and was very disappointing. If we were staying more than 1 night I would’ve found somewhere else to stay.
Stayed 1 night in Jan 2024
Response from HGC Townsville on Jan 15, 2024
Hi Tara,Thank you for taking the time to leave your review. We are so glad to read that you enjoyed our buffet breakfast and our central location in the heart of Townsville. I have passed your feedback regarding your room on to our management teams to look into immediately. We look forward to welcoming you back to HGC in the future so we can demonstrate our commitment to excellence. Kind Regards,BreeGuest Service Manager

8/10 Good

Laraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location and reasonable rates
The lobby and restaurant areas have clearly been updated and upgraded, however the same can’t be said for the rooms. The rooms are large and have a great view, the tv is modern, however the furnishing needs updating. The bathroom especially needs mold treatment. It was fine for an overnight stay however and staff were good. Recommend using the hotel parking for $15/night for security of your car.
Stayed 1 night in Jan 2024
Response from HGC Townsville on Jan 15, 2024
Hi Laraine,Thank you for taking the time to provide your feedback. I am glad you found our staff helpful and our secure parking handy. I have passed your feedback regarding your room on to our maintenance and housekeeping teams for further investigation. We look forward to welcoming you back to HGC on your next trip to Townsville so we can demonstrate our dedication to excellence. Kind Regards,BreeGuest Service Manager

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice room, great service, secure parking. Room had a stale smell tho only problem.
Stayed 1 night in Jan 2024
Response from HGC Townsville on Jan 15, 2024
Hi Ross,Thank you for taking the time to leave your review. I am so glad you enjoyed your stay and our central location and service of our staff. I have passed your feedback on regarding your room to be investigated further by our management team. We look forward to welcoming you back to HGC on your next visit to Townsville so we can demonstrate our dedication to excellence. Kind Regards,BreeGuest Service Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HGC Townsville on Jan 3, 2024
Dear Traveler,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Good

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooftop pool was great. The cleanliness of the room was ok but needs improving - old stained carpet, our fridge didn’t work, handprints that weren’t ours all over the glass sliding doors and mirrors. There were also large cockroaches in our room. We used restaurant for buffet breakfast which I think is convenient.
Stayed 2 nights in Dec 2023
Response from HGC Townsville on Dec 30, 2023
Hi Sarah,Thank you for taking the time to leave your review. I am glad you enjoyed the pool and our buffet breakfast. My apologies in regards to your room, I have passed this feedback on to our management team. Kind Regards,BreeGuest Service Manager

8/10 Good

Cecilia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely
Stayed 1 night in Dec 2023
Response from Hotel Grand Chancellor on Dec 29, 2023
Thank you for your kind feedback.

6/10 Okay

sanjay

Stayed 1 night in Dec 2023
Response from Hotel Grand Chancellor on Dec 29, 2023
Thank you for your feedback.

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from HGC Townsville on Dec 24, 2023
Dear Brad,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Good

Marlyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGC Townsville on Dec 24, 2023
Dear Marlyi,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

4/10 Poor

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
A step back in time, terrible parking options followed by a $100 charge even though the stay was paid in full. Once in the room there is a control panel for an air-conditioner that you in fact cannot control. For the price there are many better and even cheaper options than this one.
Stayed 2 nights in Dec 2023
Response from Hotel Grand Chancellor on Dec 15, 2023
Hello Jason,Thank you for leaving your feedback. The 100 is a security authorisation, which is a standard hotel policy and procedure to cover any incidental charges. Kind Regards,Bree, Duty Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and service. Excellent security. Good breakfast. Average rooms
Stayed 1 night in Dec 2023
Response from HGCT Team on Dec 12, 2023
Dear Peter,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Grand Chancellor on Dec 15, 2023
Hello,Thank you for taking the time to leave your feedback, it is appreciated. Kind Regards,Bree, Duty Manager

10/10 Excellent

Garshon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good location.
Stayed 1 night in Nov 2023
Response from Belen Canas - Guest Service Manager on Dec 2, 2023
Dear Garshon,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

8/10 Good

Scott, Sunnybank

Liked: Cleanliness
Place needs work getting old and a little untidy not dirty just needs love
Stayed 2 nights in Nov 2023
Response from Santiago on Nov 28, 2023
Dear Scott , Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our rooms. We hope this did not inconvenience you too greatly and that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Santiago Fornasari - Guest Services Manager

8/10 Good

Desley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HGC Townsville on Nov 30, 2023
Hi Desley,Thank you for taking the time to leave your feedback, it is appreciated. Kind Regards,BreeGuest Service Manager

10/10 Excellent

Nicholas

Stayed 1 night in Nov 2023
Response from Hotel Grand Chancellor on Dec 15, 2023
Hi Nicholas,Thank you for taking the time to leave your review. Kind Regards,Bree, Guest Service Manager

6/10 Okay

debbie

Stayed 1 night in Nov 2023
Response from Hotel Grand Chancellor on Dec 15, 2023
Hello,Thank you for taking the time to leave your review.Kind Regards,Bree, Guest Service Manager

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, with midnight room service, delicious buffet Brekky and lovely staff.
Stayed 1 night in Nov 2023
Response from Hotel Grand Chancellor on Nov 20, 2023
Dear Louise,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciDuty Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Grand Chancellor on Nov 18, 2023
Hello,Thank you for taking the time to provide your feedback.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff were excellent room was clean tidy all we needed for a 1 night stay.
Stayed 1 night in Nov 2023
Response from HGC Townsville on Nov 18, 2023
Hello,Thank you for taking the time to provide your feedback. We are so glad you enjoyed your stay.Kind Regards,Bree HaidarGuest Service Manager

10/10 Excellent

Kiahn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the balcony that overlooks the city
Stayed 1 night in Nov 2023
Response from HGC Townsville on Nov 18, 2023
Hello,Thank you for taking the time to provide your feedback. We are so glad you enjoyed your balcony.Kind Regards,Bree HaidarGuest Service Manager

6/10 Okay

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are little out dated & very small. Shower barely fit my husband & I in it so forget the shower sx! ;)P Tried to order room service at midnight but the phone line wasn’t working so had to walk down to reception to order. Air con is very bad, can’t turn it down from 20 deg & 20 didn’t even cool the room sufficiently. Friendly service staff though…. Just wish it was better all round.
Stayed 1 night in Oct 2023
Response from Belen Canas - Guest Services Manager on Oct 28, 2023
Dear Adrian,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning and facilities during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Belen CanasGuest Services Manager

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Accommodation great for a 1 night stay
Stayed 1 night in Oct 2023
Response from Belen Canas - Guest Service Manager on Oct 19, 2023
Dear Belinda,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, amenities
Just a bit outdated with décor etc, otherwise great sleep and staff were friendly.
Stayed 3 nights in Oct 2023
Response from Belen Canas - Guest Service Manager on Oct 19, 2023
Dear Anne,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to restaurants, hotel rooms large and comfortable.
Stayed 1 night in Oct 2023
Response from Belen Canas - Guest Service Manager on Oct 19, 2023
Dear Janice,Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Service Manager

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Grand Chancellor on Oct 4, 2023
Thank you for staying with us.We appreciate your feedback.

8/10 Good

Elsie

Stayed 1 night in Sep 2023
Response from Belen Canas - Guest Service Manager on Oct 19, 2023
Dear Elsie,Thank you for taking the time to write leave your review.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

4/10 Poor

Ngitthi

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Santiago on Sep 26, 2023
Dear Ngitthi ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations.We are dedicated to continually improving our service.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago Fornasari - Guest Service Manager

10/10 Excellent

ROBERT

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good everything suited our needs...
Stayed 1 night in Sep 2023
Response from Belen Canas - Guest Service Manager on Sep 21, 2023
Dear Robert,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Service Manager

8/10 Good

MAREE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at the Hotel at 12 noon to ask them to hold our bags for us as we didn't want to lug them all over Townsville for the next 3 hours. We were delighted to be told that we could have our room right away. Very much appreciated. It has never happened to us before!
Stayed 1 night in Sep 2023
Response from HGCT Team on Sep 14, 2023
Dear Maree,Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Annaleigh CattanaGuest Services Manager

2/10 Terrible

Daneile

Stayed 1 night in Aug 2023
Response from Hotel Grand Chancellor on Sep 6, 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from my room, it was Tranquille. I didn't like the fact that parking is not part of the hotel service. I feel once you book a room then they don't care what you do with your vehicle. We were given the option to pay more money for parking. We had already paid enough for our room.
Stayed 1 night in Aug 2023
Response from Santiago on Aug 29, 2023
Dear Vicki , Thank you for taking the time to provide us with feedback from your recent stay. I am glad to hear that you found the view from your room appealing. However I am disappointed to hear that we were not able to exceed your expectations in regards to our parking arrangements. Whilst street parking is an option, we do recommend using the car park as a more convenient option. You are correct in that there is a charge for this as indicated on the website that you booked through. We hope this did not inconvenience you too greatly and that you do stay with us again in the future. Kind regards, Santiago FornasariDuty Manager

8/10 Good

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Close to everything we need.
Stayed 2 nights in Aug 2023
Response from Santiago on Aug 29, 2023
Dear Joy,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Santiago FornasariDuty Manager

8/10 Good

Lyn, Hawthorn

Stayed 1 night in Aug 2023
Response from Hotel Grand Chancellor on Sep 9, 2023
Hi Lyn,Thank you for taking the time to leave your review. We are glad you enjoyed your stay.Kind Regards,Bree HaidarGuest Service Manager

10/10 Excellent

Nakita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect position if you don’t want to hire a car and just want to walk to cafes/restaurants/bars. The staff were so happy to go above and beyond for our requests and were so lovely. The hotel was clean and well attended too. Buffet breakfast was delicious! Big shout out to Oifa (I am so sorry if I have spelt that wrong - I am sure I have) but she was the best hotel staff member I’ve ever met. She was so happy to help our party with any request and she was incredibly polite. 5 stars all round Grand Chancellor!
Stayed 3 nights in Aug 2023
Response from HGC Townsville on Aug 19, 2023
Hi Nakita,Thank you for taking the time to leave your feedback. I am so glad you enjoyed our location and amenities and enjoyed the buffet breakfast. I am so glad you experienced our helpful and friendly staff. I have passed this feedback on to management.We look forward to welcoming you back to the hotel on your next visit to Townsville.Kind Regards,Bree HaidarGuest Service Manager

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from HGC Townsville on Aug 19, 2023
Hi Nicholas,Thank you for taking the time to leave your review.Kind Regards,Bree HaidarGuest Service Manager

8/10 Good

Brock

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wasn't told that the pool was closed due to maintenance and i couldn't go out on my balcony due to maintenance.
Stayed 2 nights in Aug 2023
Response from HGC Townsville on Aug 14, 2023
Hi Brock,Thank you for taking the time to leave your feedback. All third party booking sites have been advised of our current pool closure. Please feel free to contact us directly should you decide to stay again.Kind RegardsBree HaidarGuest Service Manager

6/10 Okay

Christopher

Traveled with partner
Liked: Staff & service, amenities
Rooms are a good size and great location to the the footy 👌 the only let down was the bed was uncomfortable and pillows
Stayed 2 nights in Aug 2023
Response from HGC Townsville on Aug 14, 2023
Hi Christopher,Thank you for taking the time to leave your feedback. I am glad you enjoyed the room and our central location, especially to Queensland Country Bank Stadium. I am sorry you did not find the bed comfortable.Kind Regards,Bree HaidarGuest Service Manager

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and comfortable rooms, great views
Stayed 2 nights in Aug 2023
Response from HGC Townsville on Aug 14, 2023
Hi Jillian,Thank you for taking the time to leave your feedback. I am so glad you enjoyed our central location and the view.Kind Regards,Bree HaidarGuest Service Manager

8/10 Good

Thomas, Brisbane

Stayed 2 nights in Aug 2023
Response from Santiago on Aug 29, 2023
Dear Thomas ,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Santiago FornasariDuty Manager

8/10 Good

Cyndi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient
Stayed 1 night in Jul 2023
Response from sian on Aug 1, 2023
Dear Cyndi,Thank you for taking the time to leave your complimentary review.We appreciate your feedback and look forward to welcoming you back again the near future.Kind regards,Sian Collins - Guest Services Manager – Townsville

8/10 Good

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sian on Aug 1, 2023
Dear Thank you so much for your review. I appreciate you taking the time to share your feedback after your recent stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Sian Collins – Guest Services Manager – Townsville

8/10 Good

Coralie

Lack of parking, having to pay for parking I didn’t like, but staff and service made up for it
Stayed 1 night in Jul 2023
Response from Sian on Aug 1, 2023
Dear Coralie,I appreciate you taking the time to share your feedback after your recent stay. I'm so pleased that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Sian Collins – Guest Services Manager - Townsville