Ratings based on 105 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great view, central location

Posted Aug 7, 2017
Pros: Staff, bed, view
Cons: ?
Location: ?
Quick trip to Townsville, great place to stay. Would stay here again happily
Comment from Hotel Management
Aug 9, 2017 by Peter Yared, Hotel Management
Dear M, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, central location

Posted Jul 29, 2017
Had a lovely stay here, the staff were friendly and the rooms were very comfortable and clean......loved the shower! Excellent meals in the restaurant and happy hour was appreciated. Located in the centre of the city, it's easy access to shops and restaurants. The only negative is parking is limited at the hotel, which was a bit disappointing, but there is a parking garage across the road with the same rates. Prebooking for parking is a must.
Comment from Hotel Management
Aug 1, 2017 by Peter Yared, Hotel Management
Dear Julie, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful and found our rooms comfortable and clean. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Couples
by A verified traveler from Albany WA

Easy to find hotel!

Posted Jul 26, 2017
Pros: Location was very good for us
Cons: Rooms are a bit dated, but were clean and tidy.
Location: Restaurants and a brewery close by. Short walk to Ferry Terminal to Magnetic Island. Aquarium in walking distance too.
The locals call it the Cheese Grater and the Sugar Shaker, and when you see this hotel, you'll understand why. We stayed here as it was centrally located and close to town, more importantly it was close to the Supercars. It was an easy flat walk, about 25 minutes to the track. There are heaps of restaurants very close by, including the wonderful Ribs and Rumps, which is about 5 minutes away. Breakfast in the hotel restaurant was perfectly acceptable too.
Comment from Hotel Management
Aug 1, 2017 by Peter Yared, Hotel Management
Dear Scoot, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
3 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, New Zealand

Good location

Posted Jul 26, 2017
Good location handy to shops, cafes and 50m from supermarket. Quite a good gym but lacked some ventilation and so got quite uncomfortable when working out. Pool was quite cold (probably to be expected in late July).
Comment from Hotel Management
Aug 1, 2017 by Peter Yared, Hotel Management
Dear Tim and Georgie, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Clean comfortable friendly

Posted Jul 23, 2017
Great views. Convienient. Clean and comfortable. Great staff who are friendly and helpful and the 11am check out makes a big difference . Opposite the Cowboys Leagues Club
Comment from Hotel Management
Jul 27, 2017 by Peter Yared, Hotel Management
Dear polly, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Nice cbd hotel conveniently located

Posted Jul 17, 2017
Traveled to Townsville for Supercars round. Did some sightseeing while we were there and this hotel was close to a number of the tourist attractions we visited. Staff were very helpful with answers to our queries.
Comment from Hotel Management
Jul 20, 2017 by Peter Yared, Hotel Management
Dear Helen, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our team very helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide Australia

Comfy beds

Posted Jul 12, 2017
We needed a hotel with comfortable beds and we found it. A double room with double beds. firm but soft for a magnificent 10 hours sleep
Comment from Hotel Management
Jul 19, 2017 by Peter Yared, Hotel Management
Dear Kirsten, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our beds very comfortable. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Was in Townsville for the first time for the V8's

Posted Jul 11, 2017
Friendly Staff, clean rooms, great views, tasty food, location is central to all the attractions. I would stay there again
Comment from Hotel Management
Jul 14, 2017 by Peter Yared, Hotel Management
Dear BIG Johnny, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and our rooms and food & beverage offering were to your liking. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler from Queensland

A very Good Stay

Posted Jul 1, 2017
Pros: Clean good location nice staff
Location: In the middle of town so everything close
Staff on arrival were very nice and a quick early check in at about 1:00pm. Room was fine did have some trouble with TV movie channels however was rectified quickly. Ordered room service that was quick and very tasty. The one thing I thought was a little rich is $15 a day for parking but in general for location and service overall good value
Comment from Hotel Management
Jul 7, 2017 by Peter Yared, Hotel Management
Dear Gacin, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly your check in experience and our room service. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017 on Wotif
Cons: More shelving in the bathroom to put toilet items on & more towel rails to air towels.
Location: Very central to all the facilities we wanted to see
Very comfortable. We were there for a wedding & the reception for which was well catered for by the hotel
Comment from Hotel Management
May 25, 2017 by Peter Yared, Hotel Management
I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our location and facilities. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD