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Overview of Mercure Townsville

Photo gallery

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from Room
UNESCO Sustainable Property

Mercure Townsville

3.5 out of 5

4.2/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationTownsville Museum and Historical Society19 min walk
    Popular LocationNational Trust Heritage Centre4 min drive
    Popular LocationAnderson Park Botanical Gardens6 min drive
    AirportTownsville, QLD (TSV)7 min drive

Choose dates to view prices

Standard Room, Multiple Beds

4.1/5 guest room rating
  • 161 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Superior Room, 2 Twin Beds

5/5 guest room rating
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 1 King Bed

No guest room rating
  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

3.8/5 guest room rating
  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, Multiple Beds

4.2/5 guest room rating
  • 258 sq ft
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Standard Room, 1 Queen Bed

4.8/5 guest room rating
  • 164 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 King Bed

4.6/5 guest room rating
  • 260 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

About this area

Townsville

Located in Townsville, Mercure Townsville is in a shopping district and on a lake. Magnetic Island Ferry Terminal and The Strand Beach are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bush Garden Landcare Site and Aboriginal Reserve. Traveling with kids? Consider Anderson Park Botanical Gardens and Maritime Museum of Townsville. Discover the area's water adventures with kayaking, snorkeling, and water skiing nearby, or enjoy the great outdoors with skydiving.
Popular Location

What's nearby

  • Townsville Museum and Historical Society - 19 min walk
  • Royal Australian Air Force Townsville Museum - 3 min drive
  • National Trust Heritage Centre - 4 min drive
  • Castle Hill - 6 min drive
  • Anderson Park Botanical Gardens - 6 min drive

Getting around

  • Townsville Station - 4 min drive
  • Townsville, QLD (TSV) - 8 min drive

Restaurants

  • Celsius Restaurant — 1 min walk
  • Aroi Bangkok Thai Restaurant — 3 min drive
  • The Sovereign — 3 min drive
  • Mariams Thai Restaurant — 3 min drive
  • Townsville RSL Club — 4 min drive

About this property

Mercure Townsville

Family-friendly Townsville hotel in Currajong with free parking
This smoke-free hotel features a restaurant, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, outdoor tennis courts, and a 24-hour business center are onsite. All 162 rooms offer free WiFi, 24-hour room service, and flat-screen TVs with satellite channels. Premium bedding, coffee makers, and hair dryers are among the other amenities available to guests.
Mercure Townsville offers 162 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: AUD 27 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor tennis courts
  • Children's pool
  • Outdoor pool
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Conference center (7320 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 27 per person (approximately)
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Mercure Hotel Townsville
Mercure Townsville
Townsville Mercure
Accor Hotel Townsville
Mercure Townsville Hotel Townsville
Mercure Townsville Hotel
Mercure Townsville Hotel
Mercure Townsville Currajong
Mercure Townsville Hotel Currajong

Frequently asked questions

Can I cancel my reservation for free at Mercure Townsville and receive a full refund?
Yes, Mercure Townsville offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Townsville cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Townsville?
As of Apr 22, 2021, prices found for a 1-night stay for 2 adults at Mercure Townsville on May 16, 2021 start from $83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mercure Townsville have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mercure Townsville pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Mercure Townsville?
Self parking is free at this property.
What time is check-in at Mercure Townsville?
Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Mercure Townsville?
Check-out is at 11 AM.
Where is Mercure Townsville located?
This family-friendly Townsville hotel is located near the airport, within 2 mi (3 km) of Townsville Museum and Historical Society, Anderson Park Botanical Gardens, and Castle Hill. Royal Australian Air Force Townsville Museum and National Trust Heritage Centre are also within 2 mi (3 km).

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 426 out of 963 reviews
5 - Excellent 44%
Rating 4 - Good. 370 out of 963 reviews
4 - Good 38%
Rating 3 - Okay. 120 out of 963 reviews
3 - Okay 12%
Rating 2 - Poor. 38 out of 963 reviews
2 - Poor 4%
Rating 1 - Terrible. 9 out of 963 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, clean and well serviced. Great bar, and room service !
Stayed 4 nights in Mar 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Clean room. Great restaurant
Stayed 1 night in Feb 2021

3/5 Okay

Traveled with family
Disliked: Property conditions & facilities
Property needs a serious upgrade. I don’t believe I got value for money. This booking went south right from the get go. We were downgraded from King Superior to a standard room before leaving for Townsville and then we had to argue our case for reimbursement for downgrade with reception. I thought that after confirming and paying upfront online for the rooms including insurance accommodation would’ve been hassle free. I was so wrong.
Stayed 3 nights in Feb 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrade to king room. Service all good will stay again next time.
Stayed 1 night in Feb 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is the best I’ve had in a long while Chef is very good
Stayed 1 night in Jan 2021

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