Ratings based on 810 Verified Reviews

4.3 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Enjoyable stay for 7days

Posted Aug 13, 2017
Pros: The gardens and pool area where well maintained and layout of the motel was great
Cons: The breakfast prices are too high and tap all the nails in, on the second floor walkways. The smoking area couches need back cushions.
Location: All good
The Breakfast prices where to high at $27 pp Most pleasant atmosphere, very tropical The flight & motel package from Melbourne was a good deal.
Comment from Hotel Management
Aug 15, 2017 by Nikola, Hotel Management
Dear Fred & Sharon, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and lovely to hear you enjoyed our resort style hotel. I will share your comments with our team. I have passed on your feedback regarding breakfast prices to our restaurant manager and executive chef to consider as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunbury

Good location....

Posted Aug 11, 2017
From arriving to departure everything was great. Everything you needed at the hotel. Food drinks facilities are brilliant. Reception staff to house staff not one issue. They accommodate you
Comment from Hotel Management
Aug 15, 2017 by Nikola, Hotel Management
Dear Ken, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and just lovely to hear of your stay overall with us. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Relaxing resort style

Posted May 14, 2017 on Wotif
Beautiful relaxing stay at the resort for a 3 day weekend. Friendly accomodating staff, comfortable clean rooms and everything you need all in one place. Beautiful bar and restaurant and awesome place to relax and unwind. Just outside of townsville and a short walk to all to restaurants and convenience stores. Could not ask for anymore .
Comment from Hotel Management
May 27, 2017 by Alex, Hotel Management
Dear Jodie, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Bartlett Assistant Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Hervey Bay

Nice gardens

Posted May 13, 2017 on Wotif
Pros: Breakfast and gardens
Great breakfast. Lovely gardens. Very small room, disappointing in regards to previous stay in different part of resort
Comment from Hotel Management
May 27, 2017 by Alex, Hotel Management
Dear Elle, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Bartlett Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017 on Wotif
excellent service and attention to detail. The only downside would be the geese. Lovely to have them around but the faeces on the walkways was a bit difficult to negotiate with a toddler.
Comment from Hotel Management
May 27, 2017 by Alex, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, minus the geese. Sincerely, Alex Bartlett Assistant Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Was "OK". Stayed at worse, stay at better.

Posted May 10, 2017 on Wotif
Ac noisy, tv didn't work lost its color, shower/pipes noisey as a F11. Breakfast was great, good spot,
Comment from Hotel Management
May 27, 2017 by Alex, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a great to receive honest and constructive feedback. I have passed on your feedback to our maintenance team regarding your room issues. And I will be sure to pass on your positive feedback to our breakfast team. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Alex Bartlett Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dalby QLD

Posted May 9, 2017 on Wotif
Friendly staff , comfortable room, smashing breakfast plenty of great food and make sure you ask for a deal when you book in. We booked through Trivago and would do that again absolutely no issues!
Comment from Hotel Management
May 27, 2017 by Alex, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Bartlett Assistant Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but noisey

Posted May 6, 2017
The room was ok, but right next to a function room that was being used. So very noisy and the room was no cheaper than any equivalent motels. If you are staying there make sure your room is not near the function rooms. Staff were very friendly
Comment from Hotel Management
May 27, 2017 by Alex, Hotel Management
Dear John, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback regarding our staff. I am sorry of the noise that you had experienced from an event during your stay. I can understand your frustration. We always do our best to keep noise levels as low as possible during certain events, however this can often be quite difficult on some occasions. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Alex Bartlett Assistant Front Office Manager
4 out of 5
by Geoff

Geoff

Posted May 4, 2017 on Hotels
Very good stay. Food excellent and location superb.
Comment from Hotel Management
May 27, 2017 by Andrea, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Bartlett Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ayr 4807

Always stay here for medical appointments in t/vil

Posted Apr 17, 2017 on Wotif
Always stay here when I travel up from the burdekin for my medical appointments. They always look after me. Thanks
Comment from Hotel Management
Apr 30, 2017 by Nikola, Hotel Management
Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager