Ratings based on 928 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 29, 2017
Pros: Great apartments
Location: Central and handy to lots of restaurants
Central location, easy access, looks over the river. Staff were very helpful. Apartment was excellent.
Comment from Hotel Management
May 2, 2017 by Hotel Manager, Hotel Management
Hi, Thanks for taking the time to provide your feedback. I am delighted that you enjoyed your recent stay with us. We really are fortunate to have such great views over the water in our City Scape apartments.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mackay

Cyclone Debbie

Posted Mar 31, 2017
We were on our way home from a working holiday to Cairns. Due to Cyclone Debbie we couldn't get home to Mackay. We have spent the last 4 Days in Ayr south of Townsville still waiting to get south. The Oats was great and the apartment gave us a chance to do some washing etc was great. I will definitely stay there on my next work trip to the Townsville area. .
Comment from Hotel Management
Apr 10, 2017 by Hotel Manager, Hotel Management
Hi, Great to hear we could be of assistance in such a trying time. I hope everything was okay when you did make it home.
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Michael & Alison visit to Townsville

Posted Mar 24, 2017
We found the hotel and staff very professional, friendly and always ready and happy to help. Alice on reception stood out as a true delight to deal with, nothing to much trouble. Food excellent, however mostly, but putting black vigar type sauce on most cooked items didn't inspire us to do more than once, but corrections were asked for and requested changes were made happily. Thanks Oaks M on Palmer for a pleaurable stay. Michael & Alison
Comment from Hotel Management
Apr 10, 2017 by Hotel Manager, Hotel Management
Hi Michael & Alison, Great to hear that you enjoyed your recent stay with us. We are pleased that we could be of assistance during your stay. We have recently undergone a number of changes in the venue including the appointment of a new head chef. I am sure when you return we will be able to offer you a great experience which entices you to return for dinner several nights!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Mar 24, 2017 on Wotif
Hard to fault. Clean, comfy bed, pool the right temperature. Would have liked a few Foxtel channels!
Comment from Hotel Management
Apr 10, 2017 by Hotel Manager, Hotel Management
Hi, Thanks for the wonderful review. I am sorry to hear that you were not able to access the foxtel channels during your stay. We will be sure to have the connections checked in each room to ensure this is working correctly.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Fantastic

Posted Mar 13, 2017 on Lastminute
Staff were exceptional! Hitel was lovely and clean.
Comment from Hotel Management
Mar 15, 2017 by Hotel Manager, Hotel Management
Hi, Thanks so much for the lovely feedback! I will be sure to share this with the team.
3 out of 5
by A verified traveler

Book the other Oaks

Posted Mar 12, 2017
Arrived early and asked if early checkin was available - response 2pm but we will call you. No call. Average location, no real customer service, balcony view of that looked like a back packers.
Comment from Hotel Management
Mar 15, 2017 by Hotel Manager, Hotel Management
HI Mike, I am disappointed to hear you did not receive the follow up as promised. I have recently transferred from the other Oaks and will be ensuring that we continue to work on our guest service to provide the same service you are accustomed to from our other property.
3 out of 5
by A verified traveler

HOTEL FOX

Posted Mar 7, 2017 on Wotif
FOX only had 2 channels no food places were open for dinner - it was like a ghost town
Comment from Hotel Management
Mar 15, 2017 by Hotel Manager, Hotel Management
Hi, I am sorry to hear that you had a disappointing stay with us. I will certainly look into the issue with regards to Foxtel as there certainly should be more channels than this. Thank you for letting us know so that we can ensure this is addressed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Comfortable

Posted Mar 5, 2017 on Wotif
Comfortable clean and an easy walk to anywhere in palmer street. Good food and friendly staff. Had a good stay.
Comment from Hotel Management
Mar 15, 2017 by Hotel Manager, Hotel Management
Hi Lew, Great to hear you had a great stay with us! We look forward to welcoming you back next time you are in Townsville.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great friendly hotel

Posted Mar 5, 2017 on Wotif
Great staff great rooms and service and friendly pub at the door recommend to family and friends
Comment from Hotel Management
Mar 15, 2017 by Hotel Manager, Hotel Management
Hi, Thanks so much for the great review! It is our pleasure to be able to assist guests during their stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from canberra

Comfortable and central

Posted Feb 26, 2017 on Wotif
Nice walk to town, what else can I say, the title says it all.
Comment from Hotel Management
Mar 21, 2017 by Hotel Manager, Hotel Management
Hi Gords, Great to hear you enjoyed your recent stay with us! The walk to town has some great views along the way and allows guests to kick start their day with some exercise.