Ratings based on 1,471 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
Unfortunately my stay would have been perfect if the renovations were not underway. I was only informed of the renovations when I arrived at the front desk and the noise (jackhammer etc) started at 8am and stopped at 5pm. I was in my room during the day leaving only for meeting etc and I used the room for preparation for presentations and the noise was very distracting. Other than the disturbance this caused my stay was fantastic regarding staff and location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2016
Disappointed with the quality of the food in the Aqua
4 out of 5
Recommended
for Everyone
by A verified traveler from cairns

Townsville's most up market hotel

Posted Dec 28, 2015
Pros: Convenience, comfort, staff
Cons: Beds and pillows not the most comfortable
Location: Obviously access to casino and close to The Strand
Pleasant stay over Christmas with family. Hotel apparently about to undergo major renovations which will be good. Staff very nice and helpful
4 out of 5
Recommended
for Business Travelers
by A verified traveler

okay hotel to stay

Posted Dec 6, 2015
Pros: well placed
Cons: more transparency on open buffet prices
Location: well placed near to CBD
a good hotel to stay, I was expected more from the room and
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Short walk to The Strand and restaurants

Posted Nov 24, 2015
Pros: Position - close to The Strand and to the Magnetic Island ferry.
Cons: Hotel needs renovation. Its clean but old. Nice though.
Location: The Strand - great walk, restaurants.
Nice, clean hotel with helpful staff. Room service breakfast - tasty and cheap!
5 out of 5
Recommended
for Personal Event
by Not Provided from Forrest Beach

Regular visitor

Posted Nov 9, 2015 on Hotels
Room,amenities all good. Service has improved a lot since takeover.Great location.
4 out of 5
Recommended
for Couples
by A verified traveler

The Ville

Posted Nov 9, 2015 on Hotels
We got a free upgrade when we arrived. The hotel reception staff were helpful and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2015 on Wotif
Your bar staff - one lady we had dealings with wasn't very polite and she was gave the impression she did not want to be there or serve at the bar Everyone else was terrific
4 out of 5
Recommended
for Families
by Jussi

This traveler left a rating score only Posted Nov 4, 2015 on Hotels
4 out of 5
Recommended
for Couples
by Ilvo R.

Restful.

Posted Nov 2, 2015 on HotelClub
Enjoyable stay in lovely surroundings. Enjoyed buffet lunches. Guest laundry wouyld be helpful.