I stayed in this hotel with my wife from 3 to 9 Oct 2019 in Deluxe Room, Sea View with Balcony. The reception staffs were friendly and with nice smile even the staff in front of the hotel when they take your car to park it for free room was clean and the bed is very comfortable for sleeping. Hotel only 10 minutes from center of Trabzon and 5 minutes from the Airport Breakfast selection is poor every day is the same meals and it will be good if they serve fresh juices as well known in all 5 star hotel international brands like Ramada. Breakfast Restaurant Staffs are Not Friendly and Never Smile event when you request Eggs to be cooked from the chef never smile or take to you even never help you with anything take a lot of time to remove the used plates from the table, you can see them standing in one side and take to each other (F.Y.I the time we go the restaurants are not busy a few families are there) looks like they are not welcoming guests well. During my stay the room temperature was not comfortable to us I informed the reception to change the room air-conditions to cold twice but never happen until I talked to Mr. Amin front desk manager he changed to cold temperature. And also we really appreciate Mr. Amin front desk manager for his surprise he made it to us during our stay to celebrate our wedding anniversary thank you for room decoration, fruits basket and the cake. I hope my next stay we will very smile feces for all staffs epically Breakfast Restaurant Staffs.