Ratings based on 219 Verified Reviews

4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna

Convenient to family in the area.

Posted Oct 4, 2017
Pros: Quiet and clean.
The hotel was very close to our family that live in the community and was recommended by them.
5 out of 5
Recommended
for Everyone
by A verified traveler

overnight

Posted Sep 17, 2017
Pros: clean
Cons: access from highway chancey
Location: hiking
comfortable, quiet, simple breakfast included friendly staff good parking
Comment from Hotel Management
Sep 21, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
Thank you for your review. We are glad that you enjoyed your stay and hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Very nice. We would definately stay there again. We enjoyed the indoor and outdoor pools and hot tub. The hotel was very clean and the staff were helpful and kind.
Comment from Hotel Management
Sep 12, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
Thank you for completing the review. We appreciate the rating and kind words! We are looking forward to welcoming you back!
3 out of 5
Recommended
for Everyone
by A verified traveler from martensville

Overnight stay

Posted Sep 1, 2017
Room was clean but dated. Staff was friendly and professional. The continental breakfast was adequate. Motel was quiet.
Comment from Hotel Management
Sep 5, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
Thank you for completing a review. We thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, recently upgraded

Posted Aug 28, 2017
Room was nice and clean. AC worked great, nice and quiet. Close to highway, but very little traffic noise at night. Would stay here again.
Comment from Hotel Management
Aug 29, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
Thank you very much for providing your comments. We are pleased that you were satisfied with your most recent stay with us. Our goal is to provide clean comfortable and affordable accommodations, at the same time as delivering exceptional customer service. We want you to know that we value your business, and hope that you will stay with us again soon.
3 out of 5
by A verified traveler from Kelowna, BC

It's a Place To Sleep

Posted Aug 25, 2017
Pros: Pools
Cons: Could do with an update.
Location: A couple minutes drive from downtown and right off the highway.
Middle of the road motel. It's got a pool (indoor and outdoor) and continental breakfast (muffins, cereal, toast. yogurt, fruit, and coffee). Other than that, it's pretty mediocre in every other way.
Comment from Hotel Management
Aug 29, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
Thank you so much for the review and for the feedback. We are glad that you had a good sleep in our ''Heavenly'' beds and had a relaxing time in our pools. We hope to see you again!
3 out of 5
by A verified traveler

Standard Motel Near the Airport

Posted Aug 20, 2017
Arrived late and really just wanted to sleep before early flight next morning. Comfortable bed but noisy and not very efficient air conditioner. Wifi was very slow. Probably would give it a pass next time.
Comment from Hotel Management
Aug 29, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
Thank you for your comments. I do apologize for problems that you encountered with the noisy AC during your stay. Thank you for staying with us, and we look forward to another chance to serve you and make you completely satisfied.
3 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Posted Aug 19, 2017
It's on the main road and a lot of semi trucks and cars drive by so its very loud at night. The Windows can't open for fresh air. The beds are ok. 2 pools to swim in. Staff isn't very friendly. Coffee is really good and price was right through expedia. If we had to pay more, it wouldn't have been worth it but it was a place to sleep. Probably would stay again if price is right. The town itself is beautiful with the surrounding mountains and bridges.
Comment from Hotel Management
Aug 29, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
Thank you for choosing the Glenwood Inn & Suites on your recent visit to Trail. We are happy to hear that you enjoyed the coffee and that the price was right! We look forward to seeing you again upon your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Abbotsford, BC

Comfortable and clean

Posted Aug 19, 2017
Pros: Comfortable beds Newly renovated bathroom
We enjoyed a nice, comfortable room at an affordable price.
Comment from Hotel Management
Aug 29, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
We appreciate the positive comments regarding your recent stay with us. We are continually looking for ways and means to improve and enhance our guest satisfaction, and we are pleased that you enjoyed your stay. Please know as well, that your business is valued, and that we hope to see you again when you are in the Trail area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pools are clean. Microwave was dirty.

Posted Aug 17, 2017
Staff are friendly but room could of been tidier.
Comment from Hotel Management
Aug 31, 2017 by Manager, Glenwood Inn & Suites , Hotel Management
I am so sorry to read your comments regarding the room not being up to standard and I will be sure to follow up as this is definitely not the service nor the comments that I am accustom to reading. My apologies.