Indoor pool, outdoor pool, sun loungers
Check availability

Reviews of Casas Novas Countryside Hotel Spa & Events

4 out of 5
Casas Novas Countryside Hotel Spa & Events
Rua Visconde do Rosário, no. 1, Casas Novas, Chaves

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 85 reviews" "
Rating 8 - Good. 27 out of 85 reviews" "
Rating 6 - Okay. 12 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portugal bike tour
Quite location, friendly helpful staff, restaurant very nice as you are quite away from the next town.
Stayed 1 night in Sep 2023

10/10 Excellent

darrin

Stayed 1 night in May 2023

10/10 Excellent

colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stop over
Stayed 1 night in Mar 2023

8/10 Good

Helcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful architecture, nice countryside view
The 4-star hotel, occupies a century-old and renovated building, with a beautiful view of the countryside. I consider it good, but it needs some adjustments for this classification. 1. The staff is fantastic (especially Carolina, a restaurant employee, very friendly and helpful) and they always served us well. 2. The facilities are comfortable. We got an upgrade (from a single room in the basement to another for disabled people on the ground floor). The room is comfortable, although it did not have air conditioning, which made us feel hot at night as all doors were closed). The minibar is minimal, it doesn't cool properly. Adequate lighting, flooring, wall colors, decor OK. 3. The bathroom for people with disabilities: there is no support bench or vanity, the shower is very small, the access door is sliding and has no handle. I don't know how a bathroom like this was approved. 4. There is a large terrace, semi-covered, but without decoration, just a table and two chairs. 5. The room is very noisy due to the heavy rain that falls, as the gutters are very close to the room door. 6. The parking lot is very far from the reception, which makes it difficult to get to the reception on rainy days. 7. Features: The pool is OK, but there are two spas (one with cold water and one that doesn't work). Steam and sauna OK. 8. Breakfast: well served, nothing special for a 4 star hotel. There are regional products, which is very interesting. Overall, the hotel could be rated 3.5 stars.
Stayed 2 nights in Oct 2022

10/10 Excellent

Franco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery and very clean hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make staying here a priority for your northern Portugal trip. It provides an amazing haven and break from the rush of travel. The grounds and village are heaven. Impeccably kept. The staff is kind, attentive, caring. The food is gourmet and local for extremely good value. The views are rejuvenating. The pools and sauna were spacious, clean and refreshing. I will find any reason to return! Muito obrigada!!!!!!!!!!!
Stayed 1 night in Jul 2022

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in northern Portugal. We stayed for only one night and wished we had more time. It was off season so some of the outdoor amenities were closed, however we plan on going back in summertime. Staff was exceptional.
Stayed 1 night in Feb 2022

10/10 Excellent

Augusto

Stayed 11 nights in Dec 2021

8/10 Good

Hugo

Traveled with family
Liked: Cleanliness, staff & service
Good value for the money
Good price for what you get. Amenities are OK. Rooms are simple and spacious.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
A calm place to get relaxed. Big rooms and nice beds to get a good sleep. It has been some building during the stay to improve the quality. The breakfast is simple.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service & facilities. Amazing dining with great views.
Stayed 12 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, amazing restaurant, clean room, lovely room. The food at the restaurant was amazing and the staff was very friendly. We had a great stay here.
Stayed 1 night in Jul 2019

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Dick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, very friendly and helpful staff. The owner took us on a wine tasting trip at no charge. Cannot recommend it highly enough.
Stayed 2 nights in Nov 2018
Response from Fernando on Dec 12, 2018
Good morning, Mr. Dick, Thank you for your preference. It was a great pleasure in receive you at our Hotel. I hope you had a good trip back to Australia. When you return to Portugal, Casas Novas Hotel awaits. Best greetings, always. Fernando

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Angela, New England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxurious rural retreat
Absolutely amazing. The place is clean, relaxing, and the service is out of this world. These are the friendliest hotel staff I have ever met

6/10 Okay

Claire, N Ireland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Adequate
We stayed at this hotel as an over night stay en route to France and as such it was adequate. Unfortunately, as the attached restaurant was hosting a large wedding, staff were not available and we had to drive to Chaves to find a restaurant for our evening meal.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sandrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom preço / qualidade
Positivo: Sossego, Peq. Almoço, Piscina Negativo: Alguns materiais de manutenção junto do parque infantil
Stayed 1 night in Apr 2023

6/10 Okay

manuel

Stayed 1 night in Feb 2023

6/10 Okay

manuel

Traveled with family
Sem alma
Tivemos um precalco com a água quente nos quartos,que faltou ..... E temperatura da água da piscina também um pouco abaixo do necessário
Stayed 1 night in Feb 2023

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos agradó mucho el alojamiento. Personal muy amable, entorno narura (sólo falló el tiempo por las constantes nieblas)l y las instalaciones muy cómodas y limpias. Lo recomendamos totalmente.

10/10 Excellent

Aristosummer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Luis

Stayed 2 nights in Aug 2022

6/10 Okay

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Instalaciones bien, pero...
Es una pena que un hotel con tan buenas instalaciones y habitaciones tenga el personal que tiene. Salvo alguna excepción, todo parece bastante abandonado: gorros de baño obligatorios en piscina que nadie controla (y mucha gente no los lleva), como no hay vigilancia hay usuarios en la piscina con comportamientos inadecuados, el propio bar de la piscina no tiene camarero que atienda... Es una pena, porque está en un edificio histórico y en recepción nadie te explica nada, ni siquiera qué estancias o salas hay. Además, el desayuno es demasiado pobre. Resumen: demasiado caro para lo que ofrecen, sobre todo por parte del personal.
Stayed 1 night in Aug 2022

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

María Teresa

Stayed 1 night in Jul 2022

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para descansar en familia
Lugar rural para descansar en plena naturaleza con todos los servicios y comodidades, edificio con historia muy bonito y agradable.
Stayed 3 nights in Apr 2022

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom, afastado do centro da cidade, mas com muitas opções no spa.
Stayed 2 nights in Nov 2021

10/10 Excellent

PABLO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buen hotel rural 10 minutos de Chaves
Buen hotel a unos 10kms de Chaves. La habitación es grande y cómoda. La terraza es muy amplia. El desayuno es completo, pero si llegas a primera hora (8 am), no tienes la parte del buffet caliente (que llega media hora más tarde). Alguno de los empleados no llevan mascarilla en la sala de desayuno (las chicas sí, pero el señor mayor, no). No sé si es obligatorio llevarla. La piscina está muy bien y la wifi funciona perfectamente.
Stayed 2 nights in Oct 2021

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great countryside hotel
Wonderful staff, very kind and helpfull. Beautiful surroundings and a nice, clean room. The restaurant serves traditional Portuguese cuisine. The only downside was a very, very cold swimming pool.
Stayed 8 nights in Jul 2021

8/10 Good

Jessica

Stayed 2 nights in Aug 2021

8/10 Good

Jorgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a village
Beautifully situated hotel in a small village, with a view to the country side. Spacious room, big veranda right out into the garden. Good food, very friendly staff. The outdoor swimmingpool is all right. There is also indoor swimmingpool and spa, which I did not use. The hotel is hereby recommended
Stayed 1 night in Jul 2021

10/10 Excellent

Ellen Caroline

Traveled with family
Liked: Staff & service, property conditions & facilities
Local muito tranquilo
O hotel é muito bom, tranquilo, ideal para quem viaja com a família. Pequeno almoço muito bom também. Local agradável, muita área verde, perfeito para relaxar.
Stayed 2 nights in Jul 2021

6/10 Okay

Marlene

Traveled with group
Disliked: Cleanliness, staff & service
Serviço muito fraco para 4 estrelas
O hotel é muito bonito assim como a zona circundante, mas o serviço não é nem perto de 4 estrelas. O quarto tem pouca iluminação, com uma janela sem cortinas, ou se fecha o estore ou não se tem privacidade, muitas moscas. Muito difícil falar com funcionários porque nunca estava ninguém na recepção, no bar também nunca havia funcionário, era sempre uma longa espera para pedir alguma coisa. Não servem refeições de snack, só fora das refeições com muito pouca variedade e a ementa está muito mal elaborada e como fica num sitio isolado sem supermercados por perto torna se difícil lanchar ou apenas tomar uma bebida. A piscina não tem apoio de funcionários, apenas uma escada para entrar e sair, também não têm guarda sóis para os hóspedes, estao entregues à sua sorte. Não se via vivalma no hotel. O quarto não foi limpo nem as toalhas trocadas, quando questionamos o porquê foi nos dito que a limpeza era feita até às 17h, sendo que já eram 17.20h. O pequeno almoço é muito básico, muito pouca variedade, nada de pratos quentes como ovos ou bacon, nem um iogurte evos bolos eram nitidamente de pacote. Muito longe de ser um pequeno almoço de hotel 4 estrelas.
Stayed 2 nights in Jul 2021

8/10 Good

Mariana

Stayed 1 night in Jul 2021

6/10 Okay

Carlos

Traveled with group
Liked: Cleanliness
Medíocre e qualidade pouco consistente
Restaurante não vale a pena. Pouca oferta e confecção medíocre. A recepcionista do Hotel no check-in desagradável, apesar de existir Staff simpático. Piscina e espaço exterior bonito e agradável. Colchão da cama de fraca qualidade fica a doer as costas . A não repetir . Não sei como consegue ter a pontuação alta .
Stayed 1 night in May 2021

10/10 Excellent

rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
É um hotel fantástico em todos os sentidos, é uma casa senhorial exemplarmente restaurada com o acréscimo dos quartos novos, tem um serviço e simpatia genuína impecável, um excelente restaurante e fica enquadrado num meio rural espetacular.
Stayed 3 nights in Sep 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Final de semana
Estadia agradável, mas por ser 4 estrelas esperávamos mais.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020