Tired hotel, uninterested manager!
Posted Feb 29, 2016
Second visit to island so wanted to sample different hotel and paid more for family room (Sunset 1 upper house). One of the main reasons was also the swimming pool for my 4 yr old to practice swimming etc. Setting lovely with nice beach and good snorkeling gear to explore fishes around rocks. Unfortunately, room and general resort is tired and needs investment to keep up with rivals on island. First impression of room poor, lights not working, wobbly toilet seat, out of date drinks in fridge and attack of bees/wasps at night! Manager response poor and dismissive, not really interested and fobbed me off on a number of occasions and made you feel as though you are hassling him. The other staff are very pleasant and pool area and beach area is lovely and can't argue with view from our room. But little details like staff smoking in view of customers, coconut trees did not looked maintained (falling coconuts) and very average food (we are in Thailand!) bring the scores down. Understand that mistakes happen and its how they are resolved. We received insect killer spray to sort out our bee problem, no apologies, just pay the bill at the end of your stay, thank you very much. Oh, also managed to get our transfer to the pier wrong, not enough space on first taxi...our trip on the second taxi was quite a ride and great if your a rally driver (my wife told drive to slow down as I was hanging onto my child and dear life).