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Get an overview of this hotel4-star resort with pools, private beach, full-service spa

Location

Located in Bai Lan, this beachfront resort is in a national park and within 3 mi (5 km) of Lonely Beach, Kai Bae Beach, and Fisherman Village. Bailan Beach and Ko Chang Medical Clinic International are also within 6 mi (10 km).

Resort Features

Spend the day catching some rays at Mercure Koh Chang Hideaway's private beach, relaxing by one of the resort's 2 outdoor swimming pools, or pampering yourself at the full-service spa.

Room Amenities

All 141 individually furnished rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, LCD TVs come with cable channels, and guests will also appreciate thoughtful touches like minibars (stocked with some free items) and slippers.

Hotel Amenities

Hotel Amenities

Simply step outside to unwind on the resort's beach. At Mercure Koh Chang Hideaway you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The resort offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wired and wireless Internet access is complimentary. This beach resort also offers a complimentary children's club, a children's pool, and a spa tub. Onsite self parking is complimentary. A total renovation of this property was completed in July 2015.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Airport transportation (surcharge) 
  • Total number of rooms - 141 
  • Number of floors - 3 
  • ATM/banking 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Dry cleaning/laundry service 
  • Fitness facilities 
  • Full-service spa 
  • Ferry terminal shuttle (surcharge) 
  • Number of outdoor pools - 2 
  • Computer station 
  • Pool umbrellas 
  • Billiards or pool table 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Children's club 
  • Laundry facilities 
  • Spa treatment room(s) 
  • One meeting room 
  • Rooftop terrace 
  • Garden 
  • Porter/bellhop 
  • On private beach 
  • Restaurant 
  • Free self parking 
  • Conference space size (meters) - 22 
  • Year Built 2006 
  • Conference space size (feet) - 242 
  • Sauna 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Children's pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • On private beach  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking

Room Amenities

  • Air conditioning 
  • Phone 
  • Free bottled water 
  • Coffee/tea maker 
  • Minibar (stocked, some free items) 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Shower only 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Cable TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Room service (24 hours) 
  • Individually furnished 
  • LCD TV 
  • Free cribs/infant beds 

Where to Eat

This resort has a restaurant serving breakfast only.

24-hour room service is available.

Nearby Things to Do

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking on site 

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub.

  • Couples treatment rooms 
  • Body scrubs 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 

Hotel Policies

Check-in

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

24-hour check-in

No elevators

No pets or service animals allowed

Fees

The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: THB 2500 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Koh Chang Hideaway
  • Koh Chang Mercure
  • Koh Chang Mercure Hideaway
  • Mercure Hideaway
  • Mercure Hideaway Hotel
  • Mercure Hideaway Hotel Koh Chang
  • Mercure Hideaway Koh Chang
  • Mercure Koh Chang
  • Mercure Koh Chang Hideaway

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.


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4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
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4 out of 5
by
Posted May 30, 2016
got upgraded from normal garden room to ocean's view. Staffs are nice and helpful.
Comment from Hotel Management
Jun 14, 2016 by mckc
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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Good but everything too expensive.

4 out of 5
by from bogota
Posted Jan 1, 2016
It's Thailand, you can't be charging western prices for drinks and food.
Comment from Hotel Management
Jan 2, 2016 by mckc
Dear Sir/Madam, We would like to thank you for the valued comments about your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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Fabulous hotel, professionally run

5 out of 5
by from Cyprus
Posted Dec 21, 2015
Pros: Everything
Cons: None
Location: Plenty to do, with regular taxi service, waterfalls, elephant trekking and cheap shopping were just some of the things to do
Stayed 12 days at the Mercure Koh Chang, great service, good food, very friendly staff, good facilities and comfortable rooms, we were a party of 5 taking up 2 rooms, we all had an excellent holiday and would return. Would like to mention the front house manager in particular for her professionalism
Comment from Hotel Management
Dec 25, 2015 by mckc
Dear Sir/Madam, We are delighted to hear of your pleasant experience about your stay in our hotel. We would share your comments to all concerned staff as it would encourage them to keep up the good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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Good location and good value

3 out of 5
by
Posted Nov 29, 2015
Just beware the cheapest rooms are by the road and have locked frosted Windows. Construction noise can disturb your sleep. On the plus side the air con is tops and you only sleep in the room... The pool and beach are where it counts... Both of which are lovely. Chilled out bar Liska next place along on the beach plays great relaxed music
Comment from Hotel Management
Dec 10, 2015 by MCKC
Dear Sir/Madam, We regret to hear of your unpleasant experience when you visited our hotel. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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More of a 3 star than 4

2 out of 5
by from australian
Posted May 7, 2015
Pros: location
Cons: hot water,
no hot water for first 2 days and then hot water was off and on... Was looking forward staying somewhere special being 4 star. Stayed. 8 days and even had to buy extra tea bags,rations 3 per day each. Happy hour at pool did not seem very happy, lucky to get a smile.
Comment from Hotel Management
Jan 21, 2016 by mckc
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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Calm and Relaxing

4 out of 5
by
Posted Nov 13, 2014
Pros: I really enjoyed the design and environment of the hotel
Cons: The food was ok/edible. I think it is quite a bit over priced for the food you receive. Charged gourmet prices for mediocre food.
Location: Location is 30-40 minutes from the main pier. Not much to do/see within walking distance. The Happy Turtle restaurant is a must do(its good & cheap)
It is a beautiful property with all the essential amenities. The grounds are tropical, calm and relaxing.
Comment from Hotel Management
Dec 12, 2015 by mckc
.
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Very nice hotel with good fasility .large Room

5 out of 5
by
Posted Jun 10, 2014
Pros: RThe beach.food is excellent variety. room big and comfortable well , furnature
Hotel is so privacy not noisey and good staff clean and organized hotel
Comment from Hotel Management
Dec 12, 2015 by mckc
.
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Don't let them spoil your holiday

2 out of 5
by from Australia
Posted May 1, 2014
Pros: nothing
Location: there's nothing near by, you have to hire motorbike and drive to next resort.
Location: in the middle of nowhere, 45 min. car drive from ferry, no beach, mosquito size of elephant infested place, Staff: unhelpful, don't care about the business. Hint: They know why their deals are non-refundable, If you have to go there, please make sure that it is refundable and includes breakfast, otherwise they will charge you daily 440Bath/person We have booked 6 nights of private pool villa, have escaped after three, and sacrificing money for the rest.
Comment from Hotel Management
Jan 21, 2016 by mckc
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
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nice hotel with a pool

4 out of 5
by
Posted Apr 14, 2014
Pros: it has a 2 person whirpool.
Cons: The charge of 1000 baht per day is not necessary. Only a copy of credit card is needed. THe check in process is very time consuming.
Location: We rent a motorbike for 200 bahts per day and ride a round the island. The beach nearby is very nice and quiet.
Nice hotel with a great view but the beach is not that nice.
Comment from Hotel Management
Dec 12, 2015 by mckc
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A nice place ruined by the staffs attitude.

1 out of 5
by
Posted Apr 13, 2014
Pros: The pool was nice.
Cons: Staff guidance and customer care training.
Location: It's not a great location but a short taxi ride gets you to the party if your looking for one. Great fun was had on the snorkelling trip.
It's clear to see when staff moral is low, perhaps having a General manerger to lead and guide will assist the staff to a better job. The staff were rude, unhelpful and just plan bored. Shame really. Oh and poached eggs arnt that hard to cook, if you don't know how to do something don't offer them. Don't hash it and serve up rubbish. Having a snooze after breakfast is fine, having a sleep in the breakfast resteraunt makes the place look untidy, still being there at lunch is just wrong.
Comment from Hotel Management
Dec 12, 2015 by mckc
.
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