Ratings based on 41 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2016
got upgraded from normal garden room to ocean's view. Staffs are nice and helpful.
Comment from Hotel Management
Jun 14, 2016 by mckc, Hotel Management
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
4 out of 5
Recommended
for Business Travelers
by A verified traveler from bogota

Good but everything too expensive.

Posted Jan 1, 2016
It's Thailand, you can't be charging western prices for drinks and food.
Comment from Hotel Management
Jan 2, 2016 by mckc, Hotel Management
Dear Sir/Madam, We would like to thank you for the valued comments about your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
5 out of 5
Recommended
for Everyone
by A verified traveler from Cyprus

Fabulous hotel, professionally run

Posted Dec 21, 2015
Pros: Everything
Cons: None
Location: Plenty to do, with regular taxi service, waterfalls, elephant trekking and cheap shopping were just some of the things to do
Stayed 12 days at the Mercure Koh Chang, great service, good food, very friendly staff, good facilities and comfortable rooms, we were a party of 5 taking up 2 rooms, we all had an excellent holiday and would return. Would like to mention the front house manager in particular for her professionalism
Comment from Hotel Management
Dec 25, 2015 by mckc, Hotel Management
Dear Sir/Madam, We are delighted to hear of your pleasant experience about your stay in our hotel. We would share your comments to all concerned staff as it would encourage them to keep up the good work performance. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location and good value

Posted Nov 29, 2015
Just beware the cheapest rooms are by the road and have locked frosted Windows. Construction noise can disturb your sleep. On the plus side the air con is tops and you only sleep in the room... The pool and beach are where it counts... Both of which are lovely. Chilled out bar Liska next place along on the beach plays great relaxed music
Comment from Hotel Management
Dec 10, 2015 by MCKC, Hotel Management
Dear Sir/Madam, We regret to hear of your unpleasant experience when you visited our hotel. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
2 out of 5
by A verified traveler from australian

More of a 3 star than 4

Posted May 7, 2015
Pros: location
Cons: hot water,
no hot water for first 2 days and then hot water was off and on... Was looking forward staying somewhere special being 4 star. Stayed. 8 days and even had to buy extra tea bags,rations 3 per day each. Happy hour at pool did not seem very happy, lucky to get a smile.
Comment from Hotel Management
Jan 21, 2016 by mckc, Hotel Management
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
4 out of 5
Recommended
for Everyone
by A verified traveler

Calm and Relaxing

Posted Nov 13, 2014
Pros: I really enjoyed the design and environment of the hotel
Cons: The food was ok/edible. I think it is quite a bit over priced for the food you receive. Charged gourmet prices for mediocre food.
Location: Location is 30-40 minutes from the main pier. Not much to do/see within walking distance. The Happy Turtle restaurant is a must do(its good & cheap)
It is a beautiful property with all the essential amenities. The grounds are tropical, calm and relaxing.
Comment from Hotel Management
Dec 12, 2015 by mckc, Hotel Management
.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with good fasility .large Room

Posted Jun 10, 2014
Pros: RThe beach.food is excellent variety. room big and comfortable well , furnature
Hotel is so privacy not noisey and good staff clean and organized hotel
Comment from Hotel Management
Dec 12, 2015 by mckc, Hotel Management
.
2 out of 5
by A verified traveler from Australia

Don't let them spoil your holiday

Posted May 1, 2014
Pros: nothing
Location: there's nothing near by, you have to hire motorbike and drive to next resort.
Location: in the middle of nowhere, 45 min. car drive from ferry, no beach, mosquito size of elephant infested place, Staff: unhelpful, don't care about the business. Hint: They know why their deals are non-refundable, If you have to go there, please make sure that it is refundable and includes breakfast, otherwise they will charge you daily 440Bath/person We have booked 6 nights of private pool villa, have escaped after three, and sacrificing money for the rest.
Comment from Hotel Management
Jan 21, 2016 by mckc, Hotel Management
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel with a pool

Posted Apr 14, 2014
Pros: it has a 2 person whirpool.
Cons: The charge of 1000 baht per day is not necessary. Only a copy of credit card is needed. THe check in process is very time consuming.
Location: We rent a motorbike for 200 bahts per day and ride a round the island. The beach nearby is very nice and quiet.
Nice hotel with a great view but the beach is not that nice.
Comment from Hotel Management
Dec 12, 2015 by mckc, Hotel Management
.
1 out of 5
by A verified traveler

A nice place ruined by the staffs attitude.

Posted Apr 13, 2014
Pros: The pool was nice.
Cons: Staff guidance and customer care training.
Location: It's not a great location but a short taxi ride gets you to the party if your looking for one. Great fun was had on the snorkelling trip.
It's clear to see when staff moral is low, perhaps having a General manerger to lead and guide will assist the staff to a better job. The staff were rude, unhelpful and just plan bored. Shame really. Oh and poached eggs arnt that hard to cook, if you don't know how to do something don't offer them. Don't hash it and serve up rubbish. Having a snooze after breakfast is fine, having a sleep in the breakfast resteraunt makes the place look untidy, still being there at lunch is just wrong.
Comment from Hotel Management
Dec 12, 2015 by mckc, Hotel Management
.