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Reviews of Trans World Hotel Donauwelle

4 out of 5
Trans World Hotel Donauwelle
Am Winterhafen 13, Linz, Upper Austria

Reviews

7.8

Good

Rating 10 - Excellent. 125 out of 473 reviews" "
Rating 8 - Good. 223 out of 473 reviews" "
Rating 6 - Okay. 81 out of 473 reviews" "
Rating 4 - Poor. 28 out of 473 reviews" "
Rating 2 - Terrible. 16 out of 473 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Traveled with group
Liked: Cleanliness, staff & service, room comfort
November stay, 5 nights.
Housekeeping-fabulous. Morning coffee-well done. Building itself-issues -walls paper thin, could hear everything next door. -next door guests partying until after 11 when I was jet lagged and tired. Tried to call the front desk but the phone was dead. Replaced the next day. Heating and fan controls in the room did not work. Surges of hot water while taking a shower.
Stayed 5 nights in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Team Hotel Donauwelle on Nov 27, 2023
Dear Mr. Kevin,thank you very much for your rating.best regardsyour team of Hotel Donauwelle

6/10 Okay

Julia

Stayed 1 night in Sep 2023
Response from Team Hotel Donauwelle on Nov 27, 2023
Sehr geehrte Frau Julia,vielen Dank für Ihre Bewertung.Freundliche GrüßeIhr Team vom Hotel Donauwelle

8/10 Good

Carl

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location by the Donau
Stayed 1 night in Sep 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the ice rink.
Stayed 5 nights in Aug 2023
Response from Team Hotel Donauwelle on Sep 8, 2023
Dear Mr. Edward,thank you for your rating!best regardsyour team of Hotel Donauwelle

6/10 Okay

Gabriel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Team Hotel Donauwelle on Sep 8, 2023
Sehr geehrter Herr Gabriel,vielen Dank für Ihre Bewertung!Freundliche GrüßeIhr Team vom Hotel Donauwelle

10/10 Excellent

Barna

Liked: Amenities
Clean and modern business hotel with easy access to City center by car
Stayed 2 nights in Jul 2023
Response from Team Hotel Donauwelle on Sep 8, 2023
Dear guest,thank you for your fantastic rating!best regardsyour team of Hotel Donauwelle

10/10 Excellent

Maja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2023
Response from Team Hotel Donauwelle on Sep 8, 2023
Dear Mrs. Maja,thank you for your fantastic rating!best regardsyour team of Hotel Donauwelle

8/10 Good

Guljan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
The hotel is good, however for 4stars it needs to be really spotless or cleaner. The shower gel is missing, but its not a big deal. There were no tea bags since i drink only tea maybe that's way i spotted:) Again no complaints;) The location is good. All in all we enjoyed staying, would definitely recommend the hotel and come back again. The staff were very friendly. Thank you guys. G.Turrell.
Stayed 1 night in Mar 2023
Response from Team Hotel Donauwelle on Mar 22, 2023
Dear Mr. Guljan,thank your for your feedback and rating. we dont have tea makers in our rooms. In our superior rooms we have coffee stations. We spoke with our housekeeping due to the missing shower gel!We hope to see you very soon again.best regardsyour team of Hotel Donauwelle

8/10 Good

Rick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, service and people are fantastic. Location a little out of the way
Stayed 19 nights in Feb 2023
Response from Team Hotel Donauwelle on Mar 22, 2023
Dear guest,thank you for your comment and your rating!best regards your team of Hotel Donauwelle

10/10 Excellent

Peter

Stayed 1 night in Jan 2023
Response from Team Hotel Donauwelle on Feb 10, 2023
Sehr geehrter Gast,vielen Dank für Ihre tolle Bewertung!Freundliche GrüßeIhr Team vom Hotel Donauwelle

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
Comfortable hotel with friendly staff. Good selection at breakfast, although no change during 12 days! Approx 25 min walk into town centre but regular bus service. Not too much nearby but was very handy for work, as it’s situated close to industrial estate.
Stayed 12 nights in Nov 2022

10/10 Excellent

Tobias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Albert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water in the room, heat doesn’t work, bathroom was very small. Very out dated. Staff couldn’t find the reservation for the whole stay
Stayed 2 nights in Sep 2022

10/10 Excellent

Mr Alex-Bogdan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay
Very clean room, pillows were comfortable, bathroom was modern and clean, loved the view from the window. Receptionist was nice. Very pleased with our stay in Linz at this hotel. Price was good considering we booked half an hour before we arrived at the hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

Joshua

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Overall, I had a great experience, and the hotel staff were very nice. However, when I checked out, the receptionist was very rude and curt. If you want return customers, I would suggest better customer service.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was excellent value for money and the staff were very helpful
Stayed 1 night in Jan 2020

8/10 Good

Marcus

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast is good. Parking is a problem.
Stayed 1 night in Nov 2019

8/10 Good

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccably clean hotel with friendly and helpful staff. Great breakfast with wide variety of food. We didn't like the location- it is a bit out of town. Easy bus transfer to city centre and main train station though.
Stayed 2 nights in Oct 2019
Response from Team Hotel Donauwelle on Sep 8, 2023
Dear guest,thank you for your very good rating!best regardsyour team of Hotel Donauwelle

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities
A little bit to noisy atmosphere with a to crowded facilities.
Stayed 1 night in Jun 2019
Response from MH on Jul 10, 2019
Dear guest, it can happen that there are little wating times if the hotel is fully booked. best regards Martin Hammerschmid/Assistant Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property. Sparkling clean. Modern finishes, Reception staff pleasant. Location is on river but is next to a big construction zone as a big overpass is being built. Accessibility OK if you have a car. Not very walkable for sightseeing. No restaurants in vicinity. A bus stop is 400 mt away. Website should give directions for travellers arriving by train or bus ie. take bus 27 going to Fernie*** and get off at ****. We spent more than 2 hours trying to find our way there. A very bad start to our stay
Stayed 1 night in Apr 2019

10/10 Excellent

IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Martin Hammerschmid on Jul 16, 2019
vielen Dank, thank you!

10/10 Excellent

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the Inn
Lovely located on the banks of the Inn. Nice rooms and good restaurant Friendly staff Jogging or walking distance to down town
Stayed 1 night in Sep 2018

8/10 Good

Cyn, Chicagoland, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suited our Needs
Yes this is an older hotel, but it's location just off the highway, yet only a very pleasant 20 minute walk to the Old Town, made this an excellent choice for us. The room and bathroom were very clean. The bed shook every time someone closed the door in the hallway, but that is not the hotel's fault but the guest's. This may not be for everyone but we felt it was a very fair price for value received.
Stayed 1 night in Aug 2017

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Matthias on Jun 2, 2017
Dear Steven, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

8/10 Good

Damian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel overlooking the river
near the motorway, quite a walk into town, nothing in the exact area.. restaurant has good views over the river. rooms (refurbished) were nice, showers were good, but only one english tv channel (usa news). parking cost extra, but limited free kerb parking nearby. nice staff. comfy firm bed. ideal business stopover.
Response from Matthias Dittmeier/ General Manager on Feb 13, 2017
Dear Damian, Thank you very much for evaluating your stay at the Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. Unfortunately we can not offer free parking in the vicinity of the hotel (company parking), but we offer our guests the best parking tariff of 4-star hotels in Linz with garage. We would be delighted to welcoming you back soon. Best regards, Matthias Dittmeier Direktor . General Manager

10/10 Excellent

KiteSchoolEgypt, SVK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the city centre.
Nice hotel, clean, good and quit location, close to the Danube river. By walk besides the Danube river it takes aprox. 20 min. to get to the city centre. Breakfast was awesome and tasty, staff very polite. I can recommended this hotel. We were satisfied, we will come back to this hotel again.
Response from Matthias Dittmeier/ General Manager on Dec 14, 2016
Dear Sir/ Madam, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

8/10 Good

renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was good, very nice breakfast, a bit far to walk to the centre, but good jogging area
Response from General Manager on Sep 27, 2016
Dear Sir/ Madam, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 26, 2016
Dear Sir/ Madam, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

6/10 Okay

krzysztof, Nanoose Bay

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice hotel but noisy
Stayed here for one night while cycling along the Donau. Hotel and room were in good condition and with good shower and WiFi reception. Breakfast was avilable for 16E, a bit too pricey. Did not have a good sleep as the room was hot and stuffy and with the window open there was a tremendous amount of traffic noise from a busy highway. Twenty minute walk to historic centre and shopping. Right on the Donau Radweg.
Response from General Manager on Sep 6, 2016
Dear guest, Thank you for your feedback and impressions about our hotel. The price for our breakfast buffet is based on comparable companies in the region. For us a good price-performance ratio is a very important factor. If we have not met your expectations in this regard, does this very sorry. Parallel is available even our croissant breakfast as an alternative to large breakfast buffet is available. Unfortunately, all our rooms are not air conditioned, but we also have a renovated and air-conditioned business category. Please excuse the inconvenience. For questions and requests I am here for you! Best regards Matthias Dittmeier General Manager Steigenberger Hotel Linz

10/10 Excellent

boaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Matthias on Apr 30, 2016
Dear boaz, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

4/10 Poor

mark, Buderim

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very average hotel
I've never stayed at a hotel that doesn't provide tea and coffee in the room. The overall condition of the hotel is pretty run down but the food was good and the hotel was reasonably priced.
Response from Matthias on Apr 30, 2016
Dear mark, Thank you very much for evaluating your stay at the Steigenberger Hotel Linz. We would like to apologize for the renovation backlog. We are planning a renovation in the next months. Only our business category has a tea and coffee station in the room. Best regards from Linz Yours Matthias Dittmeier General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and friendly. A perfect hotel if you have business to do in Linz as its close the main motorway (you can't hear it)

10/10 Excellent

visitor57

Liked: Cleanliness, staff & service, room comfort
excellent hotel
good value for money, good location, very good breakfast

8/10 Good

Nagaraja

Liked: Cleanliness, property conditions & facilities

8/10 Good

George, PA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, Clean, and reasaonably priced
Very short overnight stay, but was a nice hotel that I would like to return to

4/10 Poor

Ernst B

Liked: Cleanliness
Disliked: Staff & service
relatively unfriendly pople. Do not really bother about the guest wishes. We had reserved a business room with a queen size bed…….they gave us a business room with two single beds and said these are queen size….ridiculous explanation. They made no effort to comply with the standard as defined in our reservation, just did not care.-Breakfast buffet: absolutely not four start hotel quality, may be one star……limited choices, not all fresh….. will never take that hotel again

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
a bit disappointing
The hotel was a bit disappointing. The rooms were outdated and needed renovation. The hotel is out of the center and not so well connected. Nevertheless, parking was quite expensive.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended for business or pleasure.
We spent two nights in a business-class room (the room type that offers air conditioning at this property). The shower in the first room did not drain at all, and instead flooded the entire bathroom--something that we discovered at 8p in the evening. It took the front desk staff over an hour and a half to "find another room that could accommodate us for both evenings of the stay", something that seems odd, given that their vacancy rate on the evening in question was over fifty percent. The lack of maintenance personnel on-site was surprising to us for a hotel of its size, and the lack of prompt or effective service was highly disappointing. The bar staff was highly discourteous and refused to provide drink service during operating hours (5:30p). The property is also older, and in need of some upgrades in the common area. Additionally, it is rather distant from the "tourist" area, such as there is, in Linz, and is instead located next to two shipyards. We would not recommend the hotel for a pleasure (tourist stay), or business stay--there are many locations much closer to the city center, and with better business facilities.

8/10 Good

Barry, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel option for Linz, Austria
Location on the Danube. Twenty minute walk into Linz.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Management on Aug 29, 2015
Dear Sir/ Madam, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Management on Aug 29, 2015
Dear Sir/ Madam, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

8/10 Good

wayne j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linz
Overnight stop off. Nice enough. Paying to park the car is always annoying
Response from Matthias Dittmeier on Jun 30, 2015
Dear Sir/ Madam, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

6/10 Okay

mjramuta

Liked: Cleanliness, staff & service
Tourism trip
I found that this property met my needs and was just fine

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Good for overnight stay
Nice location close to river and not too far from supermarket and fast food. Food was average but reasonable value for money paid. Hotel is yield and needs to be refurbished. Beds are bananas
Response from Matthias Dittmeier/ GM on Jun 30, 2015
Dear Sir/ Madam, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. Thank you for the hint with the beds. We will of course check and improve this. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

8/10 Good

Carl, Burton upon Trent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not mint in Linz
Nice business style hotel, some rooms could do with an upgrade and staff need a personality check. Breakfast was fantastic as were the evening meals.
Response from Hotel Management on Aug 29, 2015
Dear Carl, thank you very much for taking the time to comment on your recent stay at Steigenberger Hotel Linz. It is a pleasure for us to read that you liked our hotel. Thank you for the hint with the staff. We will of course check and improve this. We would be delighted to welcoming you back soon. Best regards from Linz Yours Matthias Dittmeier General Manager

8/10 Good

Beth, Montrose, CO.

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel nothing around the area.
When we checked in I asked for some good restaurants around and was told to check out the hotel restaurant and I said that was great but what about other restaurants in the area. I was told there were none and the best place to eat was the hotel restaurant. I asked for shopping and they pointed me to that so of course found great places to eat there. It gave me a sour taste when they kept pointing me back to the hotel restaurant. We did eat there once and had dessert there also and it was good but they should still provide other locations to eat other than just the hotel.