Ratings based on 948 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Romantic weekend for two it was a great hotel

Posted Feb 15, 2017
Pros: Location cleanliness and view
Cons: wish they had the bed in the back of the room and the couches in the front room so that the rooms were quieter and you could enjoy the view
Rooms were clean and front desk staff was fast and friendly. the hotel is great
Comment from Hotel Management
Feb 16, 2017 by Jonathan P., General Manager , Hotel Management
Thank you for your stay and your time in writing a review! Thanks for your suggestion too! We do have 25 different rooms ranging from simple studios to luxury suites. I think we can help you with another room type that would work better for you next time. Thank you again. Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
Great hotel with an amazing view of the bay. Would stay here again. The fireplace really make it cozy in the winter.
Comment from Hotel Management
Feb 9, 2017 by Jonathan P., General Manager, Hotel Management
Thank you for your stay! I'm so glad you enjoyed a cozy winter getaway in Traverse City and our hotel. Have a wonderful rest of winter, and I hope you visit once again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel!

Posted Jan 23, 2017
Pros: Everything!
Cons: The only problem we saw was in our bathroom. It looked like there had been a little water damage from the shower, but overall, great room!
Location: We loved the location because it was a little farther away from Downtown TC, and it was quieter.
Definitely one of the best hotels we've ever stayed at! Large room with lots of space, huge continental breakfast, clean hotel, friendly service and lots of little extras! We will definitely stay here again!
Comment from Hotel Management
Jan 27, 2017 by Jonathan P., General Manager, Hotel Management
Thank you so much for your stay and your review. I'm glad you had one of your best hotel stays with us, and we just love to keep making our hotel better each day. We'll be glad to welcome you back. Have a great end of January! For the love of hospitality, Jonathan P. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to friends n family I was visitin

Posted Dec 5, 2016
Hotel was nice.. clean n friendly staff .. easy check in and out
Comment from Hotel Management
Dec 5, 2016 by Jonathan P., General Manager, Hotel Management
Thank you for your stay. I'm glad you found our hotel to be clean and our staff to be friendly. Hope your travels were safe and good! For the love of hospitality, Jonathan P. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice place...ask for a room with a view

Posted Nov 23, 2016
Nice place bad view. Staff allowed us to change rooms. Very easy to work with
Comment from Hotel Management
Nov 26, 2016 by Jonathan P., General Manager, Hotel Management
Good day, Stephen! Thank you for your stay and your review. I'm sorry that when you reserved you had chosen a room with no view of the bay, but I'm glad we could help make it better for you. With 25 different room types, we have something for everyone, and I'm glad it all worked out. Have a great holiday season and thank you again! For the love of hospitality, Jonathan P. General Manager
5 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for your rating. Glad you had a nice time. Happy Thanksgiving! For the love of hospitality, Jonathan P. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view!

Posted Nov 17, 2016 on Orbitz
Loved our stay here. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Nov 20, 2016 by Jonathan P., General Manager, Hotel Management
Thank you for your stay and great picture! Glad you enjoyed it and I hope you have a nice Thanksgiving! For the love of hospitality, Jonathan P. General Manager
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you so much for your rating. Have a great day! For the love of hospitality, Jonathan P. General Manager
4 out of 5
by A verified traveler

Great hotel, other than the scent in the lobby.

Posted Nov 14, 2016 on Hotels
Excellent hotel, excellent friendly staff, excellent room, the only compliant I have is the perfume scent in the lobby which seemed artificial and too strong. My wife did not like it at all.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Good day! Thank you for your stay and your review. I'm glad you enjoyed your stay, and I'm very sorry for the scent in the lobby. We actually had an accident with a cleaning product that caused this issue with the scent. We have rectified it this week. I hope you have a great November and happy Thanksgiving! For the love of hospitality, Jonathan P. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 7, 2016
Clean, comfortable, 24 hour free coffee, right on water with beach. Very nice hotel.
Comment from Hotel Management
Nov 8, 2016 by Jonathan P., General Manager, Hotel Management
Thank you for your stay, Paul! Glad you enjoyed our hotel and I hope you had fun in the area. Have a great day! For the love of hospitality, Jonathan P. General Manager