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Reviews of Country Inn & Suites by Radisson, Traverse City, MI

3 out of 5
Country Inn & Suites by Radisson, Traverse City, MI
420 Munson Ave, Traverse City, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 527 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and comfortable hotel at a great price
Stayed 1 night in Apr 2024
Response from Danny on Apr 21, 2024
Dear Deborah,Thank you for your wonderful review! We're thrilled our hotel met your expectations for cleanliness, comfort, and value. It's always our goal to deliver an exceptional stay.We appreciate your business and look forward to welcoming you back soon.Best regards,Danny PatelGuest Services Manager

8/10 Good

Amanda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Nick (GSM) on Apr 14, 2024
Amanda, thank you for staying with us. We will see you again next time.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent.
Stayed 2 nights in Apr 2024
Response from Nick (GSM) on Apr 8, 2024
Connie, thank you for staying with us. We enjoyed having you stay with us.

10/10 Excellent

Tadele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, and quiet, also the hotel is clean,. The price is also affordable.
Stayed 1 night in Mar 2024
Response from Nick (GSM) on Apr 1, 2024
Tadele, thank you for staying with us. We are glad you enjoyed your stay.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was easy. The room was nice and clean and the hotel was very quiet. Location was very convenient to downtown
Stayed 2 nights in Mar 2024
Response from Nick (GSM) on Mar 27, 2024
Jeffrey, we are glad you enjoyed your stay with us.

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
Check in person was rude pool was down and didn't offer discount because of it.
Stayed 1 night in Mar 2024
Response from Nick (GSM) on Mar 27, 2024
John, sorry about the pool and thank you for your feedback.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was nice, but sadly the pool wasn't available to use and that was our main reason for staying.
Stayed 2 nights in Mar 2024
Response from Nick (GSM) on Mar 27, 2024
Robert, sorry for the mechanical issues we experienced.

2/10 Terrible

Steven

Stayed 1 night in Mar 2024
Response from Nick (GSM) on Apr 13, 2024
Steven, thank you for your feedback.

8/10 Good

Geraldine

Liked: Cleanliness, staff & service
After a sleepless first night the staff didn’t hesitate to give us a new room. We were much more comfortable and rested well.
Stayed 2 nights in Mar 2024
Response from Nick (GSM) on Mar 20, 2024
Geraldine, we are glad we were able to make you comfortable.

2/10 Terrible

mark

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Nick (GSM) on Mar 4, 2024
Mark, thank you for your feedback.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Love that you can start your day with a good breakfast before going to local wineries nearby!
Stayed 1 night in Feb 2024
Response from Nick (GSM) on Feb 25, 2024
Tonya, thank you for taking the time to fill out an online survey. We, are glad you enjoyed the breakfast.

6/10 Okay

Kindra

Stayed 1 night in Feb 2024
Response from Nick (GSM) on Feb 19, 2024
Kindra, thank you for taking the time to give us your feedback.

8/10 Good

Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and pool, clean.
Stayed 2 nights in Jan 2024
Response from Nick (Guest Service Manager) on Feb 3, 2024
Patrick, thank you for your feedback.

10/10 Excellent

Pat

Stayed 1 night in Jan 2024
Response from Nick (GSM) on Jan 30, 2024
Pat, thank you.

8/10 Good

Maggie, KINROSS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick (GSM) on Jan 27, 2024
Maggie, thank you.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was fun with the color changes and calming. Breakfast was really good with many options. Definitely staying again
Response from Nick (GSM) on Jan 27, 2024
Lindsey, thank you for your feedback.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick (GSM) on Jan 14, 2024
Amanda, thank you for your feedback.

10/10 Excellent

Laura

Stayed 2 nights in Jan 2024
Response from Nick (GSM) on Jan 9, 2024
Laura, thank you for your feedback.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent hotel
Hotel was nice and clean. Staff was friendly. Downfall was the smell of pot on the second floor.
Stayed 2 nights in Dec 2023
Response from Nick (GSM) on Jan 8, 2024
Wendy, thank you for your feedback.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good except beverage policy
Hotel was good. Friendly. Really terrible that they will not all drinks or beverages of any sort at the pool. I understand food, but beverages? Kind of a joke, especially with kids.
Stayed 2 nights in Dec 2023
Response from Nick (GSM) on Jan 6, 2024
Christopher, thank you for the feedback.

8/10 Good

Kip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was outstanding. The housekeeping staff were great. Manager was easy to talk too. Business center was great. I did not like the interrogation at check in beyond the ADA standards about my wife’s service animal and questing if I was telling the truth with looming threat of additional financial charge.
Stayed 3 nights in Dec 2023
Response from Nick (GSM) on Jan 6, 2024
Kip, thank you for the feedback.

2/10 Terrible

Gigi

Traveled with family and small children
Disliked: Staff & service
It was a giant surprise when (after having reserved my room in advance and paid for it online) I was told during check-in that residents within a 25-mile radius must pay an additional $200 reservation/hold fee. This inconvenience/annoyance set the tone for the entire stay. Extremely disappointing that Expedia chooses not to make this clear on their site.
Stayed 1 night in Dec 2023
Response from Nick (GSM) on Jan 6, 2024
Gigi, thank you for the feedback.

10/10 Excellent

Rodawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick (GSM) on Dec 27, 2023
Rodawn, thank you for your feedback!

8/10 Good

Benjamin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Key card readers could be updated not all we're working.
Stayed 1 night in Dec 2023
Response from Nick (GSM) on Dec 17, 2023
Benjamin, thank you for your feedback.

10/10 Excellent

Dan

Stayed 1 night in Dec 2023
Response from Nick (GSM) on Jan 1, 2024
Dan, thank you.

10/10 Excellent

Ronald, Sault Ste. Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing the service was amazing. We got in really early for our check-in but they got us a room right away and fast. The breakfast buffet was akso great. Highly recommended this place.
Stayed 2 nights in Dec 2023
Response from Nick (GSM) on Dec 11, 2023
Ronald, thank you.

10/10 Excellent

James

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from JH on Dec 8, 2023
Thanks James!

4/10 Poor

brandon, Muskegon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was not a great welcome when we were asked to take down our Player hockey door flags from our door for our child’s safety because they could be targets. Not a great Hotel for Sports teams and their families.
Stayed 2 nights in Dec 2023
Response from JH on Dec 8, 2023
We appreciate your feedback. Not posting identifying information on any hotel door is standard safety procedures.

8/10 Good

Joanne

Stayed 3 nights in Nov 2023
Response from Nick (GSM) on Dec 23, 2023
Joanne, thank you for the feedback.

8/10 Good

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The Front Desk agent at check-in was very friendly. I went over Thanksgiving and because of that 1 of the lights by the bed was out all 3 nights. Pool was cool and there were others in the hot tub in street clothes. Breakfast was average - not as full as other Country Inns I have visited. TV remote well worn... the place simply shows its age. Not a bad stay for $64/night average... The biggest issue relates to Expedia's Price Match Guarantee and not the hotel. It is that which is leaving a bad taste in my mouth about this stay.
Stayed 3 nights in Nov 2023
Response from Nick (Guest Service Manager) on Nov 28, 2023
Walter, thank you for the feedback.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Nick (Guest Service Manager) on Nov 28, 2023
Thank you Pat.

10/10 Excellent

Cecilia, Charlevoix

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It doesn’t look nice from outside, but inside is clean, good service, nice front desk person. Good location.
Stayed 1 night in Nov 2023
Response from Nick (GSM) on Nov 23, 2023
Thank you Cecilia.

10/10 Excellent

michael, Alpena

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay this year. Though I didn’t get the opportunity to utilize the breakfast, my partner did and felt it was adequate. The hotel overall has very good facilities and excellent environment. The exercise room has decent equipment though a couple of pieces of equipment need maintenance to help prevent potential injuries. (e.g. The weight bench has loose components needing just some tightening or bushings.) Would stay again anytime.
Stayed 1 night in Nov 2023
Response from Nick (Guest Service Manager) on Nov 17, 2023
Michael, thank you.

8/10 Good

Blake

Liked: Staff & service, property conditions & facilities
Was an average place. No complaints, good value for the price.
Stayed 2 nights in Nov 2023
Response from Nick Grandstaff (Guest Service Manager) on Nov 13, 2023
Blake, thank you.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Inn - Traverse City
Great location Checkin, Checkout excellant Room small but very clean and comfortable Breakfast good but cold two mornings out of 3. Nice hotel, but could improve breakfast with very little effort.
Stayed 3 nights in Nov 2023
Response from Nick Grandstaff (Guest Service Manager) on Nov 13, 2023
Kent, thank you for the feedback.

8/10 Good

Linda

Stayed 1 night in Nov 2023
Response from Nick (GSM) on Nov 30, 2023
Linda, thank you for your feedback.

2/10 Terrible

Travis

Stayed 1 night in Nov 2023
Response from Nick (GSM) on Nov 30, 2023
Travis, thank you for the feedback.

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 30, 2023
Thank you for the feedback.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 30, 2023
Claudia, thank you.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 28, 2023
Donna, thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 27, 2023
John, thank you for the feedback.

10/10 Excellent

DEBBIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nick (Guest Service Manager) on Oct 25, 2023
Debbie, thank you.

8/10 Good

Melody

Traveled with group
Liked: Cleanliness, amenities
Ns
Stayed 2 nights in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 24, 2023
Melody, thank you for the review.

10/10 Excellent

LINDA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown shopping. Nice pool and hot tub. Wish pool was a little warmer. Lots of in room amenities.
Stayed 1 night in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 29, 2023
Linda, thank you.

2/10 Terrible

George

Disliked: Cleanliness
I’m handicap. I ask for a room on the first floor near the front desk and breakfast area. They put me at the very back on the second floor. It’s very difficult for me to ge around
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
I apologize for the issues you had during your stay. I will definitely follow up with my staff to ensure something like this never happens again.Ryan

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Neutral
Stayed 1 night in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 28, 2023
Gerald, thank you for the feedback.

8/10 Good

Jeffery

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 22, 2023
Jeffery, thank you for the feedback.

6/10 Okay

Leonora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Our beds in our room were hard as a rock my husband said the floor was softer then the bed was.
Stayed 1 night in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 22, 2023
Leonora, thank you for the feedback.

8/10 Good

Peter

Traveled with partner
Water was a little slow coming out of the shower and carpet had stains. Other than that it was fine.
Stayed 2 nights in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 22, 2023
Peter, thank you for the feedback.

8/10 Good

Knud

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and efficient check in. Easy parking and five minutes from downtown Traverse City.
Stayed 1 night in Oct 2023
Response from Nick Grandstaff (Guest Service Manager) on Oct 18, 2023
Knud, thank you for the feedback.