Courtyard

Reviews of Courtyard by Marriott Traverse City

3 out of 5
Courtyard by Marriott Traverse City
3615 South Airport Rd W, Traverse City, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 222 out of 407 reviews" "
Rating 8 - Good. 118 out of 407 reviews" "
Rating 6 - Okay. 36 out of 407 reviews" "
Rating 4 - Poor. 22 out of 407 reviews" "
Rating 2 - Terrible. 9 out of 407 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Schonda

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Apr 2024
Response from Joshua McVay/Marketing Manager on Apr 22, 2024
We're thrilled to hear that you had a great stay with us! Thank you for taking the time to share your experience. If there's anything specific you enjoyed or anything we can improve for your next visit, please let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on Mar 25, 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joshua McVay/Marketing Manager on Jan 30, 2024
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on Dec 18, 2023
It's fantastic to know that you had a great stay at our hotel! We strive to provide the best possible experience for our guests, and we're grateful for your kind words. Come back and see us again soon!

8/10 Good

Derrick

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Was good
Response from Joshua McVay/Marketing Manager on Jan 22, 2024
It's fantastic to know that you had a great stay at our hotel! We strive to provide the best possible experience for our guests, and we're grateful for your kind words. Come back and see us again soon!

10/10 Excellent

Helen

Stayed 4 nights in Dec 2023
Response from Joshua McVay/Marketing Manager on Jan 8, 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff!
Stayed 6 nights in Nov 2023
Response from Joshua McVay/Marketing Manager on Dec 11, 2023
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff. Providing friendly and helpful service is a top priority for us, and we're glad to know that it made a positive impact on your stay. We look forward to welcoming you back for another enjoyable visit.

6/10 Okay

Ric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed pillows were not very good providing little support
Stayed 3 nights in Nov 2023
Response from Joshua McVay/Marketing Manager on Dec 5, 2023
We apologize for falling short of your expectations during your stay. Your feedback is invaluable, and we're taking immediate steps to rectify the issues you encountered. We would appreciate the opportunity to regain your trust on a future visit.

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on Dec 18, 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

4/10 Poor

Kari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel , quiet, but over priced for our room
My discount couldn’t be applied due to “third party booking” via Expedia. My info wasn’t available upon checkin. I had to give all info again x2. Just a minor inconvenience for time and defeats the point of doing so prior to checking in. Our room is not a suite. It is over charge for the quality of the room.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on Oct 23, 2023
We're sorry to hear about the inconvenience you experienced during your stay, and we apologize for any frustration it may have caused. The issue with the discount and the double request for your information at check-in is not the experience we want our guests to have.We understand the importance of a seamless and efficient check-in process, and we will work to ensure that this is improved in the future. Regarding the room type, we apologize for any discrepancy between your expectations and what you received. We will carefully review our room descriptions to ensure clarity for all our guests.Your feedback is important to us, and we appreciate your insights to help us enhance the guest experience. We hope you'll consider giving us another chance to provide you with a more positive stay in the future.

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on Sep 25, 2023
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience at our hotel.

6/10 Okay

Kathie

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was convenient to where we planned to go. The bathroom needs a flat surface of some kind between the shower and the toilet. The "breakfast" offerings were extremely limited and expensive.
Stayed 2 nights in Aug 2023
Response from Jamie Gendron - General Manager on Aug 10, 2023
Dear Kathie, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly value your input as it helps us enhance the guest experience.We're glad to hear that our hotel's location proved to be convenient for your plans. Your suggestion about having a flat surface between the shower and the toilet is much appreciated. We understand the importance of providing a comfortable and functional bathroom layout, and we will certainly consider your feedback when planning future improvements.We're sorry to hear that our breakfast offerings didn't meet your expectations. We strive to provide a variety of options to cater to different tastes and preferences. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you again for choosing our hotel for your stay.

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities, room comfort
Great Place with a Great Staff
These folks really did their absolute best to ensure the hotel was shipshape, and we left as happy campers. However, they forgot one thing: to clean our room. We left the room after the housekeepers had come through on the first morning, so that was understandable. However, we left the room before 9:30 a.m. the second morning, and still didn't get the room cleaned.
Stayed 3 nights in Jul 2023
Response from Jamie Gendron - General Manager on Jul 22, 2023
Dear Chris, Thank you so much for your review. We greatly appreciate your feedback as it allows us to continually improve the level of service that we provide. I understand how frustrating it can be to not receive the service that you expect, and I will be looking into why your room was not serviced as it should have been. I'm so sorry for any inconvenience that you felt due to the mistake. Again, thank you for the feedback and we do hope for the chance to provide you with better service in the future!

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A really nice Courtyard outlet, newly renovated and friendly and helpful staff.
Stayed 2 nights in Jul 2023
Response from Joshua McVay/Marketing Manager on Jul 17, 2023
Thank you for taking the time to share your positive experience! We're thrilled to have been a part of making your stay memorable. Our dedicated staff will be thrilled to know that their efforts were appreciated. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Cory

Stayed 2 nights in Jun 2023
Response from Joshua McVay/Marketing Manager on Jul 17, 2023
Thank you for taking the time to leave us a review. We hope that your time with us was enjoyable and we hope to welcome you back in the future.

6/10 Okay

Claude

Liked: Cleanliness, staff & service
The staff was friendly and courteous. However, we had to ask for clean towels each day. Lighting in the lavatory area was grossly inefficient. A breakfast option would be desirable.
Stayed 3 nights in Apr 2023
Response from Joel on Apr 29, 2023
Thank you for the review.

8/10 Good

Charles E

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Joel on Apr 29, 2023
Thank you for the review.

10/10 Excellent

Kaylee

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Joel on Mar 31, 2023
Thank you for your review.

8/10 Good

Kimberly

Stayed 3 nights in Feb 2023
Response from Joel on Mar 10, 2023
Thank you for the review.

10/10 Excellent

Dorothy

Stayed 1 night in Jan 2023
Response from Joel on Mar 8, 2023
Thank you for the review.

8/10 Good

Anika

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Joel on Dec 20, 2022
Thank you for the review.

2/10 Terrible

ROGER

Traveled with family
Disliked: Staff & service, amenities
NO CLOCK IN ROOM TO TELL YOU THE TIME IN THE MIDDLE OF THE NIGHT.
Stayed 1 night in Oct 2022
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The make to order breakfast was both delicious and a good value
Stayed 2 nights in Aug 2022
Response from Joel on Nov 2, 2022
Thank You for the Review.

6/10 Okay

Janet

Liked: Cleanliness, staff & service, room comfort
No view at all. Marginal bistro/bar——ok for breakfast. Said it was in Traverse City but that was a real stretch! Not near anything!
Stayed 1 night in Aug 2022
Response from Joel on Nov 2, 2022
Thank You for the Review.

4/10 Poor

Dennis

Stayed 2 nights in Jul 2022
Response from Joel on Nov 2, 2022
Thank You for the Review.

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Elevators were slowest in history. Limited hot water in showers as well as little water pressure. Staff tried hard.
Stayed 2 nights in Jul 2022
Response from Joel on Nov 2, 2022
Thank you for the review.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Joel on Nov 2, 2022
Thank you for the review.

6/10 Okay

Kevin

Stayed 1 night in Apr 2022
Response from Joel on Nov 2, 2022
Thank you for the review.

4/10 Poor

RemainingArc

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

4/10 Poor

Amy J

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not worth the extra dollar. We choose this hotel since it had a bar and was told it wasn’t open. Service to get coffee was terrible in the morning. Very disappointed!!
Stayed 1 night in Mar 2022
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Squeaky Clean and Super Friendly
Always a great stay at TC Courtyard by Marriott! Squeaky clean and super friendly staff! The only place we stsy for our weekend getaways!
Stayed 1 night in Mar 2022
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Joel on Nov 2, 2022
Thank you for the review.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022
Response from Joel on Nov 2, 2022
Thank you for the review.

6/10 Okay

Stephen

Business traveler
Liked: Cleanliness
Under renovation.
Stayed 1 night in Dec 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Always a clean, safe and inviting place to stay!
Stayed 1 night in Dec 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Melanie

Stayed 1 night in Nov 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Rae Deane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Pashion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
Would definitely stay again! The staff was great. The breakfast café was pretty good as we are still in a pandemic. The hotel was clean the room was clean and my experience was great. It was quiet. No complaints honestly.
Stayed 1 night in Mar 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

8/10 Good

Cynthia

Stayed 2 nights in Jul 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

4/10 Poor

Nicole

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not my first choice
I am a business traveler and stay at numerous Marriott, Holiday Inn, Hilton locations. I have never stayed at this location and was very disappointed. My first room smelled extremely musty and my allergies would not allow that. Next room was ok but smelled like stinky feet and the AC did not work good. The bathroom shower had that orange mold in the corners, tile floor was gross, lots of patch work in the bathroom. Needs a full room cleaning and possible renovation. Hotel is showing its age. I would not recommend this location. Better choice for area.
Stayed 1 night in Jul 2021

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Wish that there had been more staff and that the hot tub had been functioning. However, it was wonderful to be able to use the comfortable lobby and bistro area to celebrate a birthday with family.
Stayed 3 nights in Jun 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Did not get my value for my money. Too expensive and nothing in that area.
Stayed 4 nights in Jun 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

4/10 Poor

Stephanie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
One and done
There is no bar, even though it says there is. The hot tub is empty and “needs parts” so don’t get your hopes up. Those were the two actual reasons I selected this hotel over another I was considering-those two amenities. My room smelled AWFUL. Like a football locker room after a game. I thought the AC running for a bit would help, but it didn’t. The shower was pretty gross. There was soap scum or something orange crusted on the shower seat and the walls of the shower were gross. They have a texture to them, not a smooth shower stall, and they were visibly dirty in spots. The wall paper was peeling on the wall and grout was brown. On the flip side, the common areas looked to be clean and updated. The staff was super helpful and friendly. My room, other than the shower and the horrendous smell, was clean
Stayed 2 nights in Jun 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
X
Stayed 1 night in Jun 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very close to the mall, as well many dining options near by. the pool was restricted due to Covid, and the hot tub was closed. the only down side was it was in febuary and there was a heavy storm that night. but that is not the hotels fault. very pleased and would stay again
Stayed 1 night in Feb 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

2/10 Terrible

Jordan

Stayed 1 night in Jun 2021
Response from Joel on Nov 2, 2022
Thank you for the review.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Joel on Nov 2, 2022
Thank you for the review.