Ratings based on 1,031 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Michigan

Housekeeping is sub par by far

Posted Apr 7, 2017
Pros: Pool was sparkling clean. Staff is super friendly.
Cons: Housekeeping is terrible.
Location: Downtown Traverse City was fun for the girls and I! We also went to the Grand Traverse Mall (about 15 minutes away) 
The hotel itself is beautiful! The pool is sparkling and the breakfast good! Staff is super friendly! Now comes the bad part. Housekeeping! We stayed 3 nights. After the first night, I told them they didn't need to come in. After the 2nd night I had them come in and left a note that the sheets needed to be changed because my daughter had spilled something on them (cheese from pizza). We came back and the beds were made. However, I noticed no cups and that the table the kids ate at was still a mess. I went into the bathroom and nothing had been cleaned. Just new towels put in. I pulled the bed back and well, the same sheets were still there. Really made me wonder if they were even changed before we got there, because they certainly did not change them that day! For being as nice as it is, this is unacceptable. We won't be back
Comment from Hotel Management
Apr 17, 2017 by Grand Beach Resort, Hotel Management
We are incredibly sorry that you were unhappy during your stay. We try to make sure every guest has a memorable experience for all the right reasons. We will pass your comments on to the appropriate manager. We hope that you consider giving us another chance in the future to prove why guests love our hotel. Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Helpful and pleasant young lady at the desk.

Posted Apr 5, 2017
Pros: Comfortable beds and very clean rooms.
Cons: I didn't eat breakfast until 8:45 and a few items were no longer available.
Location: The Villages
Overall a positive experience. I was only there from early evening and left right after breakfast. So, no other experience.
Comment from Hotel Management
Apr 6, 2017 by Grand Beach Resort, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Upper MI

Spring break in TC

Posted Apr 2, 2017
Pros: It was nice.
Cons: The shower/tub .
Location: Was fine for us as we were visiting family in TC
Everything was very good other then they had us as far away from the pool area as you could get . Also the shower/tub in the room had no shelves at all so no place to even put your washcloth let alone the shampoo / soap ( very bad setup as we see it !!
Comment from Hotel Management
Apr 3, 2017 by Grand Beach Resort, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff convenient location lovely bay view

Posted Apr 1, 2017
This was a very nice clean convenient hotel. I would stay again and I also would recommend to friends. This would be the perfect location on the summer. Right on the beach which is really beautiful. Can't beat a sunset over The bay. Many things to do close by and a variety of restaurants close to this hotel as well as the state park across the street.
Comment from Hotel Management
Apr 3, 2017 by Grand Beach Resort, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Employees were very helpful, room clean, upgraded us for free to balcony room!
Comment from Hotel Management
Mar 28, 2017 by Grand Beach Resort, Hotel Management
We are glad you enjoyed your stay! We work hard to make our guests happy and appreciate your feedback. We hope to see you again soon!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2017
It was a clean place, they were under construction, but it didn't affect the experience much. The breakfest was a little underwhelming (no meats), but it was still satisfactory.
Comment from Hotel Management
Mar 9, 2017 by Grand Beach Resort, Hotel Management
Thank you, We are glad you enjoyed your stay and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Great hotel!

Posted Mar 3, 2017
Our family stayed over college break. The hotel itself and the staff were just great. Very helpful and accommodating.
Comment from Hotel Management
Mar 7, 2017 by Grand Beach Resort, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

We went just for an over night shopping trip.

Posted Feb 14, 2017
Would have loved to stay longer awesome place.It was very nice.
Comment from Hotel Management
Feb 15, 2017 by Grand Beach Resort, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Cute hotel

Posted Feb 11, 2017
Cute hotel right on the beach. I stayed during winter so I didn't get to fully enjoy it. I'll be back during the summer.
Comment from Hotel Management
Feb 12, 2017 by Grand Beach Resort, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, Michigan

Right on the Bay, nice sandy beach

Posted Feb 6, 2017
Pros: Clean, updated rooms, beautiful beach on Grand Traverse bay with great views of the Peninsula and sunsets
Location: Right on GT Bay with nice clean beach, Restaurants, putt putt, go carts, zip lines, skiing, TART trail, lakes, State Parks, lakes, just a few miles TC
I have stayed here several times and never have been disappointed. The staff are very nice and helpful. The rooms have been updated and are always clean. They have a good selection of breakfast food included in the price. The pool and hot tub are clean. The hotel has a big beautiful beach right on GT bay and across from Pirates Cove putt putt, restaurants and close to the State Park campground. It's just a few miles from downtown Traverse City
Comment from Hotel Management
Feb 7, 2017 by Grand Beach Resort, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!