Room, 1 King Bed, Accessible | Premium bedding, in-room safe, desk, blackout drapes

Reviews of Hampton Inn Traverse City

2.5 out of 5
Hampton Inn Traverse City
1000 U S 31 N, Traverse City, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 393 out of 913 reviews" "
Rating 8 - Good. 312 out of 913 reviews" "
Rating 6 - Okay. 128 out of 913 reviews" "
Rating 4 - Poor. 57 out of 913 reviews" "
Rating 2 - Terrible. 23 out of 913 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

william, Manistee

Liked: Cleanliness, staff & service, property conditions & facilities
Excelkentvstay
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 15, 2024
Thank you so much for taking the time to rate your experience with us! We're thrilled to hear that you had a fantastic stay and that we could meet your expectations. Your feedback means a lot to us, and it motivates us to continue providing top-notch service to all our guests. We look forward to welcoming you back for another wonderful stay in the future.

6/10 Okay

Whitney

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The staff was very nice and accommodating. I did not like the breakfast options that they had. Also there was a dog that was in the room next to us that barked the whole time which was very annoying. Not a fan of pet friendly hotels and I am also allergic to pet dander.
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 14, 2024
Mr. WhitneyI'm glad to hear that you found our staff accommodating, but I'm truly sorry to learn that your experience with the breakfast options and the neighboring dog wasn't up to your expectations. Your feedback is incredibly valuable to us as we continually strive to improve our services. Please accept my apologies for any inconvenience caused by the noise and discomfort related to the pet-friendly aspect of our hotel. We'll definitely take your comments into consideration to ensure a more enjoyable stay for all our guests, including those with allergies or sensitivities to pet dander. If there's anything else we can do to make it up to you or to assist with your allergies during your stay, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & quiet property
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
"Thank you for noticing! We strive to maintain a serene atmosphere for our guests to enjoy."

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with professional staff
Stayed 1 night in Mar 2024
Response from Meghan on Mar 10, 2024
Thank you so much for the positive review. Look forward to having you stay with us again.

10/10 Excellent

william, Manistee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Feb 2024
Response from Hampton Inn Front Desk on Feb 21, 2024
Thank you for the 5 star review! We are looking forward to seeing you again soon!Thank you,Hampton Inn Front Desk

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Older property could use some updating. Nice location across from the bay.
Response from Hampton Inn Front Desk on Feb 21, 2024
Dear James, Thank you for sharing your feedback about your recent stay with us. We appreciate your perspective and want to extend our apologies for any aspects of your experience that did not meet your expectations.We understand your comments about our property needing updates, and we want you to know that enhancing our guests' experience is a top priority for us. We are continually evaluating and making improvements to our facilities to ensure they meet the high standards our guests deserve.We're pleased to hear that you enjoyed our location across from the bay. It's a privilege to be situated in such a beautiful area, and we're glad you were able to take advantage of it.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything specific you would like to share or discuss further, please don't hesitate to reach out to us directly.Thank you again for your valuable feedback.Thank you, Hampton Inn Front Desk

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. We can't wait to welcome you back for another fantastic experience!

6/10 Okay

Janis

Liked: Staff & service, amenities
Close to airport,
Stayed 1 night in Jan 2024
Response from Sue on Jan 20, 2024
Thank you for your feedback! We're delighted to hear that you found our hotel's proximity to the airport convenient. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Ron

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was excellent! Especially Kathy who checked us in and also checked us out! Thank you for a wonderful stay!
Stayed 2 nights in Dec 2023
Response from Sue on Jan 5, 2024
We're delighted to hear about your positive experience! Kathy and our front desk team strive to provide excellent service. Thank you for choosing us, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Dec 2023
Response from Sue on Jan 5, 2024
Thank you for the recommendation! Appreciate it

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Best front desk that I've dealt with in years- and I stay in many hotels.
Stayed 1 night in Dec 2023
Response from Sue on Dec 14, 2023
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our front desk team. Our goal is to make every guest's stay memorable, and we're delighted to know we hit the mark for you. I'll be sure to share your compliments with our staff—they'll be thrilled to hear your feedback. We look forward to welcoming you back on your next visit!

10/10 Excellent

kathleen, Onaway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the T.C. airport
Stayed 1 night in Dec 2023
Response from Sue on Dec 6, 2023
Thank you for choosing our accommodation! We're delighted to hear that our location is convenient for your travels, being close to the T.C. airport. If there's anything specific you need during your stay, please feel free to let us know. We hope you have a comfortable and enjoyable time with us.

6/10 Okay

Jeongmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sue on Jan 5, 2024
Thank you for your feedback! We appreciate your input and are committed to continually improving our services. If you have any specific suggestions on how we can enhance your experience, please feel free to share them with us.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sue on Dec 6, 2023
Thank you for taking the time to provide feedback on your experience. We sincerely apologize that we fell short of meeting your expectations, and we appreciate your honesty. Your feedback is invaluable to us as we continuously strive to improve. If you're open to sharing more details about your concerns, we would love the opportunity to address them and make things right.

10/10 Excellent

Susan H

Stayed 1 night in Nov 2023
Response from Sue on Dec 14, 2023
Thank you so much for your stellar 5 out of 5 rating! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to us, and we look forward to welcoming you back for another exceptional experience in the future.

10/10 Excellent

James, Comstock Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean room. Delicious breakfast with good food options.
Stayed 2 nights in Sep 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. We are so pleased that you enjoyed your stay. Thank you for your time and I hope that you will allow us another opportunity to serve you in the near future. We loved having you here.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
The hotel was ok, unfortunately no restaurant or bar areas. Breakfast was disappointing, very cheap food, plastic cutlery and paper plates!! The bedrooms are not serviced every day. Hotel disappointing for the price.
Stayed 4 nights in Oct 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. I apologize for the trouble you had during your stay. Thank you for your time and I hope that you will allow us another opportunity to better serve you in the future.

8/10 Good

Sorin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. We are so pleased that you enjoyed your stay. Thank you for your time and I hope that you will allow us another opportunity to serve you in the near future. We loved having you here.

10/10 Excellent

MIKE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get around town from
Stayed 4 nights in Aug 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. We are so pleased that you enjoyed your stay. Thank you for your time and I hope that you will allow us another opportunity to serve you in the near future. We loved having you here.

8/10 Good

Todd

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. We are so pleased that you enjoyed your stay. Thank you for your time and I hope that you will allow us another opportunity to serve you in the near future. We loved having you here.

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. We are so pleased that you enjoyed your stay. Thank you for your time and I hope that you will allow us another opportunity to serve you in the near future. We loved having you here.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room and the property was very clean. The staff at the front desk and throughout the hotel were all very nice and helpful. They had plenty of parking and the location was close to downtown. Would definitely recommend a stay here.
Stayed 3 nights in Aug 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. We are so pleased that you enjoyed your stay. Thank you for your time and I hope that you will allow us another opportunity to serve you in the near future. We loved having you here.

8/10 Good

Robert Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was xlnt. Answered questions about areas of interest and provided us with a map of the area. Breakfasts were very good and staff was great. Room was a little noisy as we had a guest next door w a bad hacking cough that we could hear all too well. Shampoo bottle was empty and we could have used an extra roll of tp. All in all avery good hotel.
Stayed 6 nights in Jul 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to leave us a review. We are proud to be part of the Hilton Family and certainly do our best to provide our valued guests the best experience possible. It was very kind of you to give our staff an honorable mention on here. We hope to see you again in the very near future. We loved having you here. Have a wonderful day.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Darrell

Stayed 1 night in Jul 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. We are so pleased that you enjoyed your stay. Thank you for your time and I hope that you will allow us another opportunity to serve you in the near future. We loved having you here.

4/10 Poor

Hazim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. I apologize for the trouble you had during your stay. Thank you for your time and I hope that you will allow us another opportunity to better serve you in the future.

4/10 Poor

Ellen

My room smelled like rotten fried chicken I used a can of febreze.
Stayed 1 night in Jun 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. I apologize for the trouble you had during your stay. Thank you for your time and I hope that you will allow us another opportunity to better serve you in the future.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed two nights as a family of four (two teens). The building is clean, good breakfast and very nice staff. Our stay was quiet and parking was easy and convenient. However, the rooms are small, a double room has two FULL beds (not QUEEN beds). The bathroom has a double sliding barn door style doors that offer absolutely no privacy.
Stayed 2 nights in Jun 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great!!!
Stayed 1 night in Jun 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. We are so pleased that you enjoyed your stay. Thank you for your time and I hope that you will allow us another opportunity to serve you in the near future. We loved having you here.

6/10 Okay

Thomas, troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for two nights.
Stayed 2 nights in Jun 2023
Response from Sue on Oct 30, 2023
Thank you so much for taking the time to share your recent experience at the Hampton Inn of Traverse City. You are an important guest and all of your comments and feedback help us better serve you. I apologize for the trouble you had during your stay. Thank you for your time and I hope that you will allow us another opportunity to better serve you in the future.

10/10 Excellent

Thomas

Stayed 1 night in May 2023

10/10 Excellent

Layla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 3 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjacent to state park.
Stayed 2 nights in Apr 2023

10/10 Excellent

Edwad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Apr 2023

10/10 Excellent

Yujin

Stayed 1 night in Apr 2023

10/10 Excellent

Ramon

Stayed 1 night in Mar 2023

10/10 Excellent

Gail

Stayed 1 night in Feb 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sue on Dec 6, 2023
Thank you for choosing [our service/property] and for taking the time to provide us with your feedback. We're delighted to hear that you had a positive experience overall, earning us a 4 out of 5. Your insights are invaluable, and we appreciate your support. If there's anything specific that stood out or areas where we can further improve, please feel free to share. We look forward to welcoming you back in the future and strive to make your next visit even more enjoyable.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Cecilia, Charlevoix

Stayed 1 night in Dec 2022

6/10 Okay

Ian

Liked: Cleanliness, staff & service, amenities
I have stayed in mini Hamptons all over the country. Clearly this property is dated and needs serious maintenance. The HVAC unit in the room was defective. The door to the room was somewhat warped and the guard at the bottom of the door was bent .the sink in the bathroom had not been put in correctly . The two staff members I met were pleasant
Stayed 1 night in Dec 2022

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit, great service, good value.
The customer service at the front desk was a great start to my hotel experience. The room was clean, nicely updated and comfy bed. Nice breakfast too!
Stayed 1 night in Nov 2022

10/10 Excellent

Jason, Mt. Pleasant

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, comfortable and clean rooms and an amazing breakfast not to mention a very friendly staff!
Stayed 1 night in Oct 2022

6/10 Okay

Wayne

Stayed 2 nights in Sep 2022

10/10 Excellent

NOEL, Smithtown

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
excellent location breakfast was good and staff superb
Stayed 1 night in Sep 2022

10/10 Excellent

Lans

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are overpriced and small
Stayed 2 nights in Sep 2022

10/10 Excellent

Lory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but rooms are tightly packed
Stayed 2 nights in Sep 2022