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Opiniones de Park Place Hotel

3 out of 5
Park Place Hotel
300 E State St, Traverse City, MI

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 450 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 280 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 166 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 80 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 1003 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

william, Manistee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent location
Se hospedó 1 noche en marzo de 2024
Respuesta de William Becker, el 14 abr. 2024
Thank you for sharing your 10/10 experience William! We hope to see you again!

10/10 Excelente

Ervin

Le gustó: Servicios
Great old downtown hotel
Se hospedó 1 noche en abril de 2024
Respuesta de William Becker , el 13 abr. 2024
Thank you for staying with us Ervin! We hope to see you again soon.

8/10 Bueno

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Traverse City is a fun small town with beautiful water views and rolling hills
Se hospedó 1 noche en abril de 2024
Respuesta de William Becker, Front Office Manager, el 12 abr. 2024
Thank you for choosing the Park Place. We look forward to seeing you again!

8/10 Bueno

Frank J.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de William Becker, Front Office Manager, el 9 abr. 2024
Thank you for sharing your experience Frank. We hope to see you again!

6/10 Aceptable

Lori

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We knew the hotel was older. We selected it to be close to shopping and restaurants and to provide food onsite. We stayed Easter Sunday and there was no food service! Very disappointing. Luckily we found a great breakfast spot, the Omelette Shop and Firefly for dinner. The staff were very friendly but did not have any suggestions prepared for guests who needed to eat in the area.
Se hospedó 2 noches en marzo de 2024
Respuesta de William Becker, Front Office Manager, el 8 abr. 2024
Thank you for staying with us and we hope to see you again soon Lori!

4/10 Malo

Cara

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The rooms were not clean. The hotel should limit where they allow animals as the smell was terrible. The heating/cooling was off. Nothing worked. The shower was either really hot or really cold.
Se hospedó 2 noches en marzo de 2024
Respuesta de William Becker, Front Office Manager, el 29 mar. 2024
We apologize for the issues you encountered with your stay. We hope to see you in the future where we can give you a stay more typical of our standards. Please give us a call and we can create a five star experience for you!

10/10 Excelente

Tonya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de William Becker, Front Office Manager, el 26 mar. 2024
Thank you for sharing your five star experience Tonya! We are excited to host you again soon!

6/10 Aceptable

Amy

Viaje familiar
The hotel is dated
Se hospedó 1 noche en marzo de 2024
Respuesta de William Becker, Front Office Manager, el 26 mar. 2024
We appreciate you taking the time to share your feedback Amy. We look forward to seeing you in the future!

6/10 Aceptable

Martin

Se hospedó 4 noches en marzo de 2024
Respuesta de William Becker, Front Office Manager, el 21 mar. 2024
Thank you for sharing your experience Martin. We hope you stay again and we can give you a true five star experience!

10/10 Excelente

Cathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is all around fabulous!
Se hospedó 1 noche en marzo de 2024
Respuesta de William Becker, Front Office Manager, el 20 mar. 2024
Thank you for sharing your five star experience with us Cathy. We look forward to hosting you again!

10/10 Excelente

Erica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the location. Staff was very friendly as well. Room was nice and clean.
Se hospedó 2 noches en marzo de 2024
Respuesta de The PPH Team, el 11 mar. 2024
Thank you very much Erica, for choosing to stay with us and for taking the time to post your reveiw. We appreciate you very much and look forward to your next visit.

8/10 Bueno

Roger, Sault Ste. Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
A hotel perfectly located downtown! Close to shops and tons of food and drinks! The rooms are a tad small, and showing their age! Loose toilet seats, non-working sink drains, bathroom doors that don’t lock, and loud HVAC! I won’t complain for the price I paid during off-season, but during the other 10 months of the year, this is a pricey hotel, so I probably would have complained if that was the case!
Se hospedó 1 noche en marzo de 2024
Respuesta de William Becker, el 5 mar. 2024
Thank you for sharing your experience Roger! We have pulled your guest records and will be having our maintenance team solve any issues with the room. We hope to see you soon!

10/10 Excelente

B

Le gustó: Limpieza y servicio y personal
We were in the older part of the hotel - the highest floor was 4. It is older and needs updating.
Se hospedó 1 noche en febrero de 2024
Respuesta de William Becker, Front Office Manager, el 29 feb. 2024
We are glad you are sharing your five star experience with us. If you have any questions we are happy to answer them prior to your arrival and during your stay to give you the best experience possible!

10/10 Excelente

Matthew

Se hospedó 1 noche en febrero de 2024
Respuesta de William Becker, Front Office Manager, el 21 mar. 2024
Thank you for sharing your five star experience with us! We hope to see you again soon Matthew!

6/10 Aceptable

Cindy

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The pool was closed and we were looking forward to swimming. Why wasn’t that posted online? There was a test of the fire alarms and we were not informed about said test and there was no need to leave the room. Instead we, and our frail neighbor hobbled down four flights of stairs (I have a broken toe) for no reason. We had other issues with lack of communication but it starts to sound petty after awhile.
Se hospedó 3 noches en febrero de 2024
Respuesta de William Becker, Front Office Manager, el 29 feb. 2024
We do apologize for the issues during your stay. Please give us a call and we can work on booking you for a future stay and give you the best experience possible!

8/10 Bueno

Alexandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de William Becker, el 19 feb. 2024
Thank you for taking the time to review your experience with us. We hope to see you again Alexandra!

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de William Becker, el 19 feb. 2024
Thank you for taking the time to share your experience Tyler. We hope you come back soon!

8/10 Bueno

Colin

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de William Becker, el 19 feb. 2024
We appreciate you staying with us Colin. Thank you for sharing your experience!

4/10 Malo

Kaila

No le gustó: Servicio y personal y condiciones de la propiedad
Respuesta de William Becker, el 19 feb. 2024
Thank you for reviewing your time with us Kaila. We apologize your stay was not a five star experience.

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good customer service at front desk, clean room and nice restaurant.
Se hospedó 1 noche en febrero de 2024
Respuesta de William Becker, el 19 feb. 2024
We appreciate your time with us Terry. I am glad you enjoyed our properties front desk staff. We look forward to having you again.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de William Becker, el 19 feb. 2024
Thank you for submitting your five star experience James!

10/10 Excelente

David

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
the view from the room was awesome. the restaurant hospitality was also awesome
Se hospedó 1 noche en enero de 2024
Respuesta de William Becker, Front Office Manager, el 6 feb. 2024
Thank you for staying with us David! We hope to see you again soon!

10/10 Excelente

Jill

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was close to dining and entertainment.
Se hospedó 2 noches en enero de 2024
Respuesta de William Becker, Front Office Manager, el 30 ene. 2024
Thank you Jill for sharing you five star experience with us! We cannot wait to see you again!

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very happy that it was a block and a half from where my friend was playing, and it was a surprise that I came to see him.
Respuesta de William Becker, Front Office Manager, el 29 feb. 2024
We are glad you stayed with us Laura! We hope to see you again soon!

10/10 Excelente

Patrick

Se hospedó 2 noches en enero de 2024
Respuesta de William Becker, Front Office Manager, el 25 ene. 2024
Thank you for staying with us Patrick. We are glad you enjoyed your stay.

10/10 Excelente

Rick

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect
Se hospedó 2 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 25 ene. 2024
Thank you for sharing your experience Rick. We hope to see you again!

6/10 Aceptable

Zachary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en enero de 2024
Respuesta de William Becker, Front Office Manager, el 25 ene. 2024
Thank you for sharing your experience Zachary. We hope to see you again and make it five stars next time!

10/10 Excelente

Susan

Se hospedó 2 noches en enero de 2024
Respuesta de William Becker, Front Office Manager, el 17 ene. 2024
Thank you Susan! We are glad you had a top notch experience with us!

4/10 Malo

Hadeer

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Heat didn’t work in my room. When I tried to call the front desk (it was late evening) I just got a bunch of prompts. Upon checking out, I mentioned to the front desk and the most they offered me was “hey I’m sorry to hear that). I slept in the cold. Would never come back. Also, this hotel is nowhere near the lofty ratings it has. It’s kind of a dump. Nothing like the pics.
Se hospedó 1 noche en enero de 2024
Respuesta de William Becker, Front Office Manager, el 13 ene. 2024
We apologize Hadeer for the issues with the heat during your stay. We have addressed the issue with our maintenance team to solve the issue. We hope to see you again Hadeer, please contact us and we can work on creating a stay that is up to our standards in the future.

10/10 Excelente

Merna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay of choice
Since the first time we stayed at the Park Place Hotel (and we have stayed many times since then) this has been our hotel of choice in Traverse City. We love that it's an established hotel that has been updated just enough to make it a desirable destination. The rooms are clean, the staff is friendly and efficient, and there are lovely historical touches in the hotel's decor. Also, the Beacon Bar is a nice place to relax and enjoy the lights of Traverse City of an evening.
Se hospedó 3 noches en enero de 2024
Respuesta de William Becker, Front Office Manager, el 9 ene. 2024
We are so glad you enjoyed your stay with us Merna! Thank you for sharing your experience with us!

10/10 Excelente

Mark

Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 9 ene. 2024
Thank you Mark for sharing your experience with us!

10/10 Excelente

Daren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel
Nice hotel just the bed was uncomfortable. Both of us had bad backs after stay. Other than that hotel was clean and in great location.
Se hospedó 3 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 9 ene. 2024
We are grateful for you staying with us Daren! Thank you for sharing your experience.

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Favorite hotel in Traverse
We always love Park Place. They are also centrally located to walk downtown. They have also made changes to be eco friendly with large bottles of shampoo, conditioner and wash with a pump….less waste! The staff is terrific.
Se hospedó 3 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 9 ene. 2024
Thank you Heather for sharing your five star experience with us! Thank you for choosing us!

10/10 Excelente

Stephanie

Se hospedó 2 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 31 ene. 2024
Thank you for staying with us Stephanie. We appreciate you sharing your 10/10 experience with us.

10/10 Excelente

Kristeen

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 31 ene. 2024
Thank you Kristeen for sharing your experience. We hope to see you soon!

10/10 Excelente

dolores

Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 25 ene. 2024
Thank you for sharing your five star experience with us Dolores!

6/10 Aceptable

E Jill

Viaje familiar
No le gustó: Comodidad de las habitaciones
Not good.
I was annoyed that we were placed on a dog friends floor - and there were dogs barking and yipping late into the night. This should have been disclosed at the time of booking. Our room was not ready when we arrived 45 min AFTER check in time. We had to wait 45 more minutes.
Se hospedó 2 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 3 ene. 2024
Jill, I am very sorry you did not enjoy your stay with us. We would love to give you a better experience in the future. Please feel free to contact us directly and we can further assist you.

6/10 Aceptable

Preetha

Se hospedó 3 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 2 ene. 2024
We appreciate you leaving a review for your stay. Thank you for choosing the Park Place.

10/10 Excelente

Susan, Clinton Township

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Always a great stay at the park place.
Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 2 ene. 2024
Thank you for staying with us Susan. We cannot wait to see you again.

10/10 Excelente

Lori

Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 2 ene. 2024
Thank you for staying with us Lori. We appreciate your feedback and hope to see you again.

10/10 Excelente

David Dawn

Se hospedó 2 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 2 ene. 2024
Thank you so much for sharing your great experience with us!

10/10 Excelente

Barry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 2 ene. 2024
Thank you Barry, we appreciate you sharing your experience with us!

4/10 Malo

Katie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
So disappointed
Unfortunately we were so let down for our Christmas weekend away.. the whole time we were there our toilet was broken. They did not come to fix it after being told multiple times nor did they move us rooms. We had our room only cleaned ONE time after we had to ask for fresh towels. We were told it would be cleaned everyday. We saved and planned for this fun romantic weekend away and we were so disappointed. Upon check out I told the young gentlemen what happened with the toilet and our room never being cleaned. He gave us a $50 credit which to me was almost insulting but I didn’t expect anything to be honest after not having a toilet that worked. We will not recommend or stay at this hotel on our next trip. It was just so disappointing. The pool was very nice and the view from the hotel rooftop was nice but the drinks tasted terrible and were way too expensive. So so disappointing..
Se hospedó 3 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 2 ene. 2024
Thank you for leaving a review from your stay. We have contacted you and hope to give you a five star experience in the future.

8/10 Bueno

Melinda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
We had a great night's stay with a city view from the tower part of the hotel. Beautiful room, soft sheets, comfortable beds very clean bathroom! It was lovely to look at the lights during the night. The staff at check-in was fantastic, the staff we met in the hallways were very kind and polite. We did eat at Minerva's which was not that great. The staff was very good but the food was a bit sub-par especially for the price. My daughter ordered the salmon with mashed potatoes and broccoli-the broccoli was old, covered in brown spots, the mashed potatoes were so over-seasoned with garlic she couldn't eat them (did not think that was possible-we are garlic lovers) and the salmon was not cooked all the way. They seemed to be out of all vegetarian options so I had a salad that was mostly red onion and my husband's chicken quesadilla was supposed to be shredded chicken and it was cubed with large slices of tomato in it. Just sharing because we want them to be successful seems like a rough night for them. The pool was fantastic, clean, and fun with a great hot tub and area for the kids. The pool water was warm and not freezing-really great! The towels at the pool were incredibly scratchy-we decided maybe they were exfoliating towels:)
Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 18 dic. 2023
We are so glad you enjoyed your stay at the Park Place! I do apologize for your experience at Minerva's and will communicate with our team to ensure the best experience to our guests in the future. We cannot thank you enough for staying with us!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only issue was the tub was SO slow to drain. When showering you ended up standibg in ankle deep water
Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 18 dic. 2023
I am glad to hear you had a good stay with us. I have researched your room and will have maintenance take care of the drain. Thank you for staying with us and we hope to see you again soon.

10/10 Excelente

Amy

Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 18 dic. 2023
Thank you for sharing your five star experience with us Amy!

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the Park Place. Such a great location to Front Street shopping and dining. The staff is always very welcoming and helpful. I highly recommend.
Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 14 dic. 2023
Thank you Michelle for sharing your five star experience with us! We cannot wait to see you again.

10/10 Excelente

Janet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 12 dic. 2023
Thank you very much for taking the time to share your 10/10 experience, Janet. We look forward to your future visit!

8/10 Bueno

Autumn

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The king suite could of been better for the price but other then that our stay was pleasant
Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 12 dic. 2023
Thank you for sharing your experience Autumn. We hope to see you again in the future!

10/10 Excelente

Terence

Se hospedó 1 noche en diciembre de 2023
Respuesta de William Becker, Front Office Manager, el 2 ene. 2024
Thank you for sharing your five star experience with us Terence!