Ratings based on 597 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

We return again and again

Posted Apr 7, 2017
Comfortable. Good staff. Hotel is in the process of re modeling and nearing completion. We especially enjoy the breakfast room with its great beach view. Sugar Beach is always clean and the staff is friendly and accommodating.
Comment from Hotel Management
Apr 11, 2017 by The Sugar Beach Resort, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Alpena, Mi

Great hotel, I never saw a pool or hot tub that

Posted Mar 23, 2017
Just a one night stay for Drs appt, but I'd like to get back in the Summer
Comment from Hotel Management
Mar 23, 2017 by Sugar Beach Resort, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

The hot tub's too hot

Posted Jan 21, 2017 on Hotels
THE HOT TUB IS TOO HOT!!!!!!!!!!!!!
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
We are sorry that you found the hot tub to be to hot, We will look into the issue immediately. Thank you for letting us know.
5 out of 5
by Kimberly

Warm and inviting hotel with friendly staff

Posted Jan 19, 2017 on Hotels
We thoroughly enjoyed our visit. Staff was warm and welcoming; they called a couple hours after our arrival to inquire as to whether our room met our expectations and if we needed anything. Room was newly remodeled with a fantastic view of the beach. Bed was super comfy. Pool was perfect temp and area was clean. Restaurants across the street for breakfast and dinner.
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
We are glad you enjoyed your stay, We work hard to make our guests happy and appreciate your feedback
5 out of 5
by A verified traveler

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you, We work hard to make our guests happy and appreciate your feedback.
4 out of 5
by courtney

Great Location and Great Rooms

Posted Jan 6, 2017 on Hotels
The hotel was wonderful, very friendly staff.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you. We work hard to make our guests happy and appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from w

Great place great location

Posted Jan 4, 2017
This is our second time at the hotel, great location, clean great staff.
Comment from Hotel Management
Jan 15, 2017 by Grand Beach Resort, Hotel Management
Thank you, we work hard to make our guests happy and appreciate your feedback.
5 out of 5
by Frances P

Posted Jan 4, 2017 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you. We work hard to make our guests happy and appreciate your feedback
2 out of 5
by Jeffrey

Posted Jan 3, 2017 on Hotels
When booked reservations said a spa tub, we did not have a spa tub. Went to take a shower in the morning, ice cold water! Waited 30 min, still cold water. Told them at the front desk and all they said was sorry.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
We are sorry you were unhappy with your stay, We will work hard to fix the issues you experienced. Thank you for letting us know
5 out of 5
Recommended
for Everyone
by A verified traveler from Onaway, MI

Fresh and Clean

Posted Dec 20, 2016
Wonderful hotel! The accommodations were fresh and clean, comfortable beds, decorated very beachy and updated. They even shoveled snow paths between the vehicles!! Thank you! Great Stay!
Comment from Hotel Management
Dec 27, 2016 by The Sugar Beach Staff, Hotel Management
Thank you for staying with us. We are very glad to hear that you enjoyed the new décor and the comfortable beds. We appreciate your feedback and look forward to seeing you again.