Ratings based on 905 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice family resort hotel

Posted Jun 20, 2018
We stayed here for two days and loved being right on the beach, as well as having a heated swimming pool and hottub to go into when Lake Michigan was still a little too chilly to swim in (early June). The breakfast was quite good and varied, and the view from the breakfast room was beautiful. All in all a very good stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly Staff

Posted Jun 18, 2018
The staff were consistently very frienly. I would not choose a first floor lake view. There is a side walk that is frequented right in front of the rooms. Not a deal breaker but affects privacy. Better off staying on an upper floor if you want a view.
Comment from Hotel Management
Jun 20, 2018 by The Sugar Beach Staff, Hotel Management
Thank you Fred for providing feedback about your recent visit. It is wonderful to hear that the staff were friendly during your stay. We would agree, the first floor walkouts are wonderful as you step out onto the sandy beach, however, you can't beat the views from an upper floor balcony!
5 out of 5
by A verified traveler from Grand Rapids, MI

Posted Jun 16, 2018
It may have been because of the time of season we were there , June 11-13, but it was very quiet while in our room which made for very good sleep. I usually sleep terrible in hotels because of all the noise from other guests but we barely heard any noise. There wasn’t a lot of counter space in the bathroom but I liked that it had a fan. The bathroom floor could have been cleaner. I specifically wanted a room with a balcony and we were in a good location on the third floor at the end but the balcony was a little dirty with spider webs and what looked like a lot of little mosquitos. I would have liked to have seen that a little cleaner but it was nice to have. The beach was in really nice condition too though the water was still too cold to enjoy and there was either a lot of seaweed or pollen this time of year in the water. The continental breakfast was mostly bread like waffles, donuts and muffins but also had fruit and hard boiled egg. The hotel staff checked in with text messages which was nice to know you weren’t forgotten about as soon as you checked in. They also gave restaurant recommendations. It was a nice place to stay for the short stay in Ttraverse we had. A short drive to the downtown area too.
Comment from Hotel Management
Jun 20, 2018 by The Sugar Beach Staff, Hotel Management
Thank you for taking the time to share your recent experience with us. The pictures are a very nice touch. We are very happy to hear that you were able to enjoy a peaceful nights rest and that the staff was attentive throughout your stay. We will pass along your housekeeping concerns as we strive to ensure everyone has the experience they are looking for during their visit. We look forward to accommodating you on your next trip to Traverse City.
4 out of 5
by A verified traveler from Chicago

This traveler left a rating score only Posted Jun 11, 2018
3 out of 5
by A verified traveler

Posted Jun 10, 2018
It was otherwise okay, but there were a lot of ants in our room that we didn’t bring in. I don’t see myself staying here again in the future unfortunately
Comment from Hotel Management
Jun 10, 2018 by The Sugar Beach Staff, Hotel Management
Thank you for your feedback. We are sorry to hear that you experienced an issue with your room. We do wish you would have given us the opportunity to take care of any issues for you, as we are staffed 24 hours a day to ensure our guests satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids

Clean, Friendly, Perfect Location!

Posted Jun 10, 2018
We stayed two nights and would definitely return. Very clean and the staff is extremely friendly and accommodating. The pool area was nice and the free breakfast was one of the nicest Ive had. They refill and keep food hot right up until 10 am closing. The beach is perfect and a room with a view of the bay was also perfect. Highly recommend!
Comment from Hotel Management
Jun 10, 2018 by The Sugar Beach Staff, Hotel Management
We appreciate your recommendations and are very glad to hear that you were able to enjoy the amenities that our property has to offer. We can't wait to see you again.
5 out of 5
by A verified traveler

Posted Jun 7, 2018
Comment from Hotel Management
Jun 10, 2018 by The Sugar Beach Staff, Hotel Management
Thank you for your feedback and choosing the Sugar Beach Resort!
5 out of 5
by A verified traveler

Posted Jun 5, 2018
Nice hotel. The staff at the front desk were all very friendly and helpful! We will definitely be back!
Comment from Hotel Management
Jun 10, 2018 by The Sugar Beach Staff, Hotel Management
It is fantastic to hear that the staff met your expectations and were helpful during your recent visit. We appreciate your repeat business and look forward to seeing you again.
5 out of 5
by A verified traveler

Posted Jun 3, 2018
Comment from Hotel Management
Jun 4, 2018 by The Sugar Beach Staff, Hotel Management
Thank you for your feedback. It is wonderful to hear that you enjoyed your stay with us!
5 out of 5
by A verified traveler from Saginaw, MI

Posted Jun 3, 2018
Beachfront property a bit outside downtown Traverse City. Updated rooms, refrig and microwaves, ice available. Loved the waterfront view. Only improvement could be in internet access. Both nights I lost connectivity around 9 pm. Perhaps too many users at that time for their server to handle? Otherwise excellent!
Comment from Hotel Management
Jun 10, 2018 by The Sugar Beach Staff, Hotel Management
Thank you Michelle for sharing your experience with us. It is wonderful to hear that you enjoyed your recent visit and the beautiful views of East Bay. I'm sorry to hear that you experienced an issue with the internet during your visit. I will have our IT department look into that to see if something with the band width needs to be increased. We hope to see you again soon.