Ratings based on 1,480 Verified Reviews

4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Newfoundland, Canada

Crystal Palms - More than we expected.

Posted Nov 20, 2017
Pros: Its location and its cleanliness.
Cons: Nothing can think off - just ensure that it stays in its present condition !!!
We were very pleased with the facility, its location and service. It is certainly a resort that we would definitely stay again and would recommend to our friends. Its location is excellent - located just a few minutes from the beaches and within distance of food establishments. A great place to stay. Oh, also, the rates are very good !!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Place.

Posted Nov 19, 2017
I will stay here again. It was clean and very close to everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Very nice close walk to the beach

Posted Nov 17, 2017
Great hotel clean rooms and great ocean views. The only negative is the street is a little noisy when you are on the balcony. I would still highly recommend it though.
Comment from Hotel Management
Nov 19, 2017 by SHAY , Hotel Management
Dear Guest, Thanks for your kind comments you have shared.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 15, 2017
Close to the beach and conveniently located to restaurants and other amenities . Friendly staff and took care of any request immediately .
Comment from Hotel Management
Nov 15, 2017 by SHAY , Hotel Management
We appreciate your Feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience.

Posted Nov 14, 2017
Staff very friendly and helpful. Facility very clean and comfortable. Great location.
Comment from Hotel Management
Nov 15, 2017 by SHAY , Hotel Management
Thank You for your Feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Nov 9, 2017
Amazing place with beautiful views. Very clean and well maintained property. Pool was private and clean. Staff was very inviting and gave us information on the area as well as recommendations for good food and drinks. Close to restaurants and shops. Will definitely be returning in the future.
Comment from Hotel Management
Nov 9, 2017 by SHAY , Hotel Management
Thank you for your Feedback!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Nice hotel close to the beach

Posted Oct 28, 2017
Pros: The rooms were more updated than the Sunset Vista Hotel.
Cons: The broom in our condo was pathetic and we know that sand gets everywhere but when we arrived the floors were not clean.
Location: St. John’s Pass is close by and in walking distance so you don’t have to find a parking spot during the festival. There are many eateries close by.
The walkway to the beach was close by and we had chairs and an umbrella in our hotel/condo. The pool was a lot smaller than in the pictures and the hot tub was out of commission for a day. We were surprised that people smoked on the pool deck and drank alcohol in the pool. Overall the weather was pretty good and the people were friendly.
Comment from Hotel Management
Nov 5, 2017 by SHAY , Hotel Management
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Great Room

Posted Oct 21, 2017
For the price the room was great. My issue was housekeeping was every other day and the cleaning was OK but not great. The pool area also not the cleanest but I have definitely seen worse . The beach is across the street so it is easily accessible. All in all not a bad place for the price.
Comment from Hotel Management
Oct 23, 2017 by SHAY , Hotel Management
Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. sorry to hear there were some issues with Suite. Please rest assured we have addressed this with the team to ensure we improve on this. Kind regards, Front Desk
5 out of 5
Recommended
for Everyone
by A verified traveler from new hampshire

Very friendly and spacious. Loved it!

Posted Oct 18, 2017
Very friendly and spacious. Loved it! The staff was friendly and accommoding. The pool and hot tub were clean. A short walk to the beach was great. We would stay here again.
Comment from Hotel Management
Oct 19, 2017 by SHAY , Hotel Management
Dear Guest, Thank you for taking the time to share your recent experience at our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice Two Bedroom Condo was great for our family.

Posted Oct 17, 2017
Great location with plenty to do. Staff is on duty 24 Hours. The Only issue we had was a broken dishwasher. Everything else was great.
Comment from Hotel Management
Oct 19, 2017 by SHAY , Hotel Management
We are so glad you found our hotel a good place to stay, and that you enjoyed yourself. Unfortunately, it seems that we did not meet all your expectations. Your feedback is very valuable to us as we work to be better each and every day.