Ratings based on 1,496 Verified Reviews

4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Overnight stay

Posted Jan 21, 2018
Just the one night stay. Very spacious. Clean. Nice staff. Overlooking the pool. Close to stores and BEACH.
Comment from Hotel Management
Jan 22, 2018 by Shay , Hotel Management
Thank you for your Feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from 18500 gulf blvd indian rocld

Very nice staff

Posted Jan 11, 2018
Staff was amazing and regardless of their error positive attitudes for maintain
Comment from Hotel Management
Jan 19, 2018 by Shay , Hotel Management
Dear Traveler thank your for taking the time to share your experience with us. It is always very important to hear from our guest and learn about the preferences. We are happy to hear about your satisfaction with our Staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Grayslake IL

Close to Beach -large suite

Posted Jan 9, 2018
Pros: Clean -spacious-
Cons: Spray for bugs- softer towels/ bedding
Location: Beach is across the street -plenty of restaurants
We were very happy with the space in our suite. Disappointed in the quality of the towels- very scratchy along with the blanket. Also lots of spiders. Laid the hotel keys on the dresser for about an hour picked it up and baby spiders all over it. Same with the book on the living room table.
Comment from Hotel Management
Jan 15, 2018 by Shay , Hotel Management
Thank you for your valuable feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel close to beach

Posted Dec 26, 2017
Clean, roomy and easy access to beach. Free parking and free WiFi.
Comment from Hotel Management
Dec 27, 2017 by Shay, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued.
4 out of 5
Recommended
for Families
by A verified traveler from Louisville, KY

Very nice condo with a wonderful view of the Gulf!

Posted Dec 21, 2017
Pros: The view and the size of the unit. This is a condominium that is rented.
Cons: The unit could have been a little cleaner.
Location: The condo is on Gulf Blvd across the street from the beach and the gulf. Lots of restaurants in the area.
Spent three nights here in mid December. The room was large - an apartment really with two bedrooms and two full baths. Wonderful views of the gulf. We were able to sit on the deck and watch the sunset. Although there was lots of street noise, with the windows and doors closed it was very quiet. There was a spacious kitchen that was more than adequate for our needs. We were able to make a big pot of coffee every morning and keep snacks and drinks in the refrigerator. My only issue was that the room could have been cleaner - but I’m picky about that. Would I stay here again? Absolutely!
Comment from Hotel Management
Dec 27, 2017 by Shay , Hotel Management
I would like to personally apologize; I will look into each issue that you have noted. We look forward to another opportunity to host you at our property, and once again, thank you for comments
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

Posted Dec 9, 2017
Beautiful room, spacious and clean. Attentive staff. Would definately stay there again.
Comment from Hotel Management
Dec 11, 2017 by Shay, Hotel Management
Dear Guest, thanks for your kind comments you have shared here on Expedia. We are happy to hear, that you have enjoyed your time with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Great Property!!

Posted Nov 24, 2017
Pros: The rooms are very spacious and have very nice amenities. They are really decent sized beach condos with a full kitchen and washer/dryer.
Cons: Be nice to be on the beach but you can't always have everything.
Location: Location is great with the beach, restaurants and much shopping within walking distance including everything at John's Pass.
Our second stay at this property and it was a good as the previous. By mistake I booked a Thursday/Friday stay instead of a Friday/Saturday so when we arrived on Friday there was some confusion but it was quickly sorted out. The manager Ryan was generous in refunding the Thursday amount and giving us the same deal for Friday night as initially booked and also a good deal for Saturday as well. This service was very much appreciated and we will certainly be staying at the Crystal Palms again though I'll be double checking my dates for sure.
Comment from Hotel Management
Nov 26, 2017 by Shay, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newfoundland, Canada

Crystal Palms - More than we expected.

Posted Nov 20, 2017
Pros: Its location and its cleanliness.
Cons: Nothing can think off - just ensure that it stays in its present condition !!!
We were very pleased with the facility, its location and service. It is certainly a resort that we would definitely stay again and would recommend to our friends. Its location is excellent - located just a few minutes from the beaches and within distance of food establishments. A great place to stay. Oh, also, the rates are very good !!!
Comment from Hotel Management
Nov 22, 2017 by shay, Hotel Management
We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Place.

Posted Nov 19, 2017
I will stay here again. It was clean and very close to everything.
Comment from Hotel Management
Nov 22, 2017 by shay, Hotel Management
Thank you for your Feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Very nice close walk to the beach

Posted Nov 17, 2017
Great hotel clean rooms and great ocean views. The only negative is the street is a little noisy when you are on the balcony. I would still highly recommend it though.
Comment from Hotel Management
Nov 19, 2017 by SHAY , Hotel Management
Dear Guest, Thanks for your kind comments you have shared.