Ratings based on 136 Verified Reviews

4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

mixed feelings

Posted Sep 12, 2017
Pros: The hotel was on a hill that had fantastic views of the lake and surrounding towns.
Cons: The rooms were very much outdated. The bathroom smelled of sewer or some type of water problems.
Location: Villa Carlotta.....ferry to Bellagio.....village towns.
Owner was nice, but did not have maps or any information for tourists. The hotel appeared to cater to older and retired Germans. Felt like an outsider.
Comment from Hotel Management
Sep 16, 2017 by LIDIA TEAM RUSALL, Hotel Management
THANKS FOR STAYING WITH US. WE APPRECIATE YOUR FEEDBACK. BEST REGARDS. LIDIA - TEAM RUSALL
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Such a treat!

Posted Aug 22, 2017
Pros: The views, food, pool and staff.
Location: Visiting nearby towns like Tremezzo, Lenno and Bellagio. Renting a boat for an afternoon. Hiking.
The views are unbeatable, the staff was so warm and welcoming, great location and the food was excellent. Such a relaxing and peaceful place. Had a great time hanging out by the pool and having lunch or a coffee on the terrace. I also thought the breakfast was very tasty. So much food and all great quality. I will certainly go back!
Comment from Hotel Management
Sep 8, 2017 by LIDIA TEAM RUSALL, Hotel Management
thanks for staying with us, we appreciate your feedback.
5 out of 5
by antony

Strongly Recommended

Posted Jun 27, 2017 on Hotels
family run business by lovely people. I believe it should be the first destination if you go to como at first time. Car is necessary as the hotel is up to hill takes 25 mins walk from Tremezzino. They have great food and service. Stunning view. One of my best staying globally.
Comment from Hotel Management
Jun 29, 2017
THANKS FOR STAYING WITH US, WE WORK HARD TO MAKE OUR GUESTS HAPPY. WE APPRECIATE YOUR FEEDBACK. TEAM RUSALL
4 out of 5
by Elizabeth

Quaint hotel with amazing views

Posted Jun 25, 2017 on Hotels
The place was very cute and had amazing views towards the top of the mountain. The breakfast was good! I wouldn't reccoemnd staying here if you don't have a car. Difficult to find a taxi and it's a very steep walk back to the hotel after going into town. Very nice owners that drove us to the ferry when we were leaving, which is at the bottom of the hill from the hotel. There's also no AC so it was very hot as we went in the summer. Overall a nice place just rent a car.
Comment from Hotel Management
Jun 29, 2017
THANKS FOR STAYING WITH US, WE WORK HARD TO MAKE OUR GUESTS HAPPY. WE APPRECIATE YOUR FEEDBACK. TEAM RUSALL
4 out of 5
by Malcolm

Posted May 13, 2017 on Hotels
Great location, friendly and helpful staff, excellent food
Comment from Hotel Management
May 29, 2017
THANKS FOR STAYING WITH US, WE WORK HARD TO MAKE OUR GUEST HAPPY. WE APPRECIATE YOUR FEEDBACK. BEST REGARDS. TEAM RUSALL
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 24, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton, FL

Attentive staff, unbelievable view!!!

Posted Apr 1, 2016
Pros: Stunning views from the hotel property. Underground garage parking was free and very convenient.
Cons: Our experience was wonderful. Nothing really needed improvement.
Location: Daytrips to Lugano and Bellagio allowed us to explore the area and keep the children entertained. It was a fantastic location.
This hotel did not disappoint. Located above the lake level in a picturesque village, the view from the hotel was simply stunning. We found Franco and his staff to be extrememly accommodating and hospitable, as if we were guests in their own home. The breakfast buffet was simple, yet plentiful and our table was set up outside the dining room every morning by the staff despite the chilly temperatures. We had dinner there every night of our stay and found the fixed-price menu to be a real value and the entire experience was wonderful. Rooms were clean with a rustic feel but it was all about the view. Our minds couldn't process the beauty that our eyes were taking in. We will undoubtedly be back to this hotel and look forward to enjoying all the hotel has to offer. We highly recommend staying here.
Comment from Hotel Management
Jun 26, 2016 by TEAM RUSALL, Hotel Management
THANKS FOR STAYING WITH US, WE WORK HARD TO MAKE OUR GUESTS HAPPY. WE APPRECIATE YOUR FEEDBACK.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from uk

GREAT VIEW OF THE LAKE

Posted Oct 11, 2015
Pros: Location Location Location style cleanliness staff food peace and quiet
Cons: In our opinion nothing but I'm sure others would say something different.
Location: Easy to access up a classic Italian winding road. Look up all the film set villas close by and enjoy.
Welcomed like we were family, superb food and service. Excellent location, loads of help and advice for visiting certain sights around the lake. We had a 2nd floor room with a superb view as promised, all clean and tidy and a comfortable bed. Breakfast was a relaxed affair with a vast choice to suit all tastes, eat inside or out too enjoy the glorious view. A true home from home, a place you can unwind and read the paper in a magnificent lounge.
Comment from Hotel Management
Jun 26, 2016 by TEAM RUSALL, Hotel Management
THANKS FOR STAYING WITH US, WE WORK HARD TO MAKE OUR GUESTS HAPPY. WE APPRECIATE YOUR FEEDBACK.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Amazing views

Posted Oct 2, 2015
We felt totally at home among this family run hotel. Extremely friendly and pleasant.
5 out of 5
by Roger from Leicester

Stunning Views of Lake Como

Posted Sep 25, 2015 on Hotels
Excellent Albergo in stunning position above Lake Como.Family run hotel with excellent service and attention,infact we had problem with our rental car but the owner sorted it all out for us,thank goodness.would recommend but you do need a car for convenience to and from the lake.