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Reviews of Hotel Cristallo

3 out of 5
Hotel Cristallo
Via Dolomiti 24, Canazei, TN

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 19 reviews" "
Rating 8 - Good. 10 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jettina, Harrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, beautiful town
We stayed in Canazei out of season, but Hotel Cristallo is one of the few hotels open all year round. The rooms are spacious and clean with excellent views, the staff were very pleasant and the breakfast was excellent. The spa facilities were superb, I would definitely return to this hotel and I would definitely return to this beautiful mountain town.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
the owner is an un pleasent man.
great potential . i will not come back because of the owner and his bad attittude.

6/10 Okay

ski trip, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I didn't see any great service!
Hotel was in a good location, nice looking hotel. However, where was the great service we had read about? We had booked a double room and was given 2 single beds, despite confirming our request by telephone after booking; the main reception person who was there to assist after 5pm showed little interest in helping or taking questions from us or other guests regarding ski hire, ski ticket info or ski resort info, let alone even wanting to provide us with the final bill when requested so we could pay. It seemed any service was provided when he wanted too and was quite dismissive. The room which was clean had average comfort beds and room walls were thin enough to easily hear the neighbouring room guests. Otherwise an ok hotel let down by a dismissive and unhelpful front desk staff member.

10/10 Excellent

Florin, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very helpful and friendly staff, great breakfast and fantastic views of the mountains. An A+ experience!

8/10 Good

Bent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel med fornuftig afstand til lift. Bus lige uden for døren hvis man ikke vil gå. Lækre værelser.
Stayed 3 nights in Jan 2019
Response from Antonio on Mar 3, 2019
God morgen, Henrik, mange tak for din taknemmelighed

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Posizione perfetta a 2 passi dal centeo
Ottima struttura bene pulita molto confortevole Personale gentilissimo e sempre disponibile Posizione ottimale a 2 passi dal centro
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer,Service,Hotelpersonal alles ok.Dampfbad top

8/10 Good

Paulo, Luxembourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel au milieu des Dolomites
Dès notre arrivée nous avons très bien été accueillis. On nous a même mis le garage de l'hôtel à notre disposition pour abriter nos motos. La chambre pour 3 personnes était très spacieuse et confortable. On trouve pas mal de restos et commerces dans les alentours de l'hôtel, à quelques minutes de marche seulement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
שהיה נוחה וטובה בקריסטלו
אין בחדר קומקום להכנת קפה או תה. ממש מתבקש בעונה זו!! סל הכל חדר מרווח ונקי נוף יפה מהחדר.

8/10 Good

Reiner, Chemnitz

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr empfehlenswertes Hotel im Fassatal
Wir hatten dort für 2 Wochen gebucht, da Canazei zwar immer über einen der Pässe, aber insgesamt doch zentral für Seiser Alm, Rosengarten und Marmolada liegt. Von der Rezeption über das Zimmer bis hin zum Frühstück war alles okay (Wir hatten nur Frühstück gebucht). Zum Abendessen gab es jeweils 3 Menüs, die wir allerdings nicht bewerten können. Auch der neu errichtete Wellnessbereich mit 2 Saunen, Dampfbad, Schwimmbecken, Massageraum und Ruheraum sind sehr empfehlenswert. WLAN ist ebenfalls vorhanden, allerdings gegen Gebühr. Freie Parkplätze waren, allerdingsin der Vorsaison, reichlich vorhanden. Einkaufsmöglichkeiten sind direkt gegenüber dem Hotel und in wenigen Metern im Ort.

6/10 Okay

Verified traveler

4/10 Poor

karin, Castiglione di Garfagnana-lu

Disliked: Property conditions & facilities, room comfort
Deluso.
Ho visti troppo tardi su la mia ricevuta mi hanno calcolato cena in piu per due persone. Aveva un modo di fare mio pagamento senza controllo per me stessa.Quando mi sono accorta ero molto lontano per tornare e chiedere una spiegazione,poi senza ricevuta fiscale.

10/10 Excellent

Franco, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servizio eccellente
Al di là delle nostre previsioni: servizio ottimo, personale gentilissimo, estrema disponibilità, ottima posizione e buon confort generale.

4/10 Poor

Mountain hiker

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Personell - not service minded
Clean but worn. Staff who would rather do something else than work at this hotel. Rather poor breakfast. At times disturbing traffic. Closeness to beautiful surrounding nature weighed up the stay considerably.

6/10 Okay

Cosimo

Liked: Room comfort
Hotel cristallo Canazei
Hotel da preferire soprattutto per la posizione centrale per il resto tutto molto nella norma. Due appunti : non e' semplice trovare parcheggio e il personale di sala non troppo cordiale , ottimo invece il servizio della reception.

8/10 Good

Kenth, Västerås

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mat
Ett väldigt vackert hotell och perfekt med helpension där man fick under frukosten pricka in vad man skulle äta på kvällen. Maten var mycket god och serverades mycket snabbt.

8/10 Good

Ale, Brescia

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Cristallo CANAZEI
logisticamente ok

8/10 Good

Bruno, Nice

Liked: Cleanliness, property conditions & facilities, room comfort
position idéale
Hotel situé dans une commune d'accès assez facile à partir de la vallée. Point de départ idéal pour un circuit complet des Dolomites. Demander une chambre côté montagne (beaucoup de passage de motards)