Spectacular Setting but Service is Non-Existant
Posted Sep 5, 2012 on Hotels
This is not really a hotel but a time-share condominium that allows short term rentals of its members condos. As such, it is not set up to provide any customer service. We arrived at 6:00 pm and nobody could find a key to our alloted room. After this was sorted, there were no sheets or pillow cases on the beds. It took another hour to get the staff to deliver these to our room. We then had to make our beds ourself. Not a big problem, but just goes to show the attention to detail you can expect. The price of the room, however, is very attractive and does offer very good value for money, escpeically for a family of 5 as we were. The room was also very clean and quiet, and gave a comfortable nights sleep. The San Pelligrino area is beautiful, but if other hotels are available and you want service, you may consider elsewhere.
Comment from Hotel Management
Jan 11, 2014 by Daniel, Hotel Management
is with great pleasure that I write to inform you that the Residence has changed type of management and we will treasure your words.
We were sorry to read for the hitch that you has suffered on arrival, please be assured that we will take care of our customers.