Lobby

Reviews of SureStay Plus Hotel by Best Western McGuire AFB Jackson

3 out of 5
SureStay Plus Hotel by Best Western McGuire AFB Jackson
21 Wrightstown/Cookstown Rd, Cookstown, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 250 out of 726 reviews" "
Rating 8 - Good. 232 out of 726 reviews" "
Rating 6 - Okay. 114 out of 726 reviews" "
Rating 4 - Poor. 71 out of 726 reviews" "
Rating 2 - Terrible. 59 out of 726 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly plus offer breakfast.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Brandon,Thank you for your wonderful review! We're thrilled to hear that our commitment to cleanliness and friendly service made your stay enjoyable. It's also great to know that our breakfast offering was a positive aspect of your visit. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

8/10 Good

Craig

Traveled with partner
Liked: Amenities
Decent value, breakfast options were very limited but still nice to have. Convenient for Six Flags nearby. Bathroom could have been cleaner.
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Dear Craig,Thank you for choosing our hotel during your visit to Six Flags. We appreciate your feedback and are pleased to hear you found our location convenient and our value decent. We apologize if the cleanliness of the bathroom did not meet your expectations and will work on improving this aspect. We also appreciate your feedback on breakfast options and will strive to offer a more varied selection. We look forward to welcoming you back in the future.

10/10 Excellent

Jeffrey

Staff very friendly
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Jeffrey, Thank you so much for your 5-star review! We are thrilled to hear that our staff's friendliness made your stay enjoyable. We strive to create a welcoming atmosphere for all our guests and your feedback is a testament to our efforts. We look forward to welcoming you back to our hotel in the near future. Thanks again for your kind words.Warm regards,Hotel Management

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and easy access to the base and other local places.
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Peter,Thank you for your wonderful 5-star review! We're thrilled to hear that you found our location convenient with safe and easy access to the base and other local places. It's great to know we were able to meet your expectations and we hope to welcome you back to our hotel in the near future. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Skeeter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear Skeeter,Thank you for your wonderful 5-star review! We are thrilled to hear that our staff made your stay at our hotel enjoyable. We always strive to provide top-notch service to our guests. Your feedback will certainly encourage our team to continue delivering exceptional service. We look forward to welcoming you back in the near future. Safe travels!Warm regards,Hotel Management

8/10 Good

Carlos

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Need better cleaning..
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Carlos,Thank you for taking the time to share your experience with us. We appreciate your feedback regarding our cleaning services. We are committed to providing a clean environment for all our guests and your comments will help us improve. We look forward to welcoming you back to our hotel in the near future, where we hope to exceed your expectations.Warm regards,Hotel Management

4/10 Poor

Stephen

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
The lobby of the hotel is very nice, but that is where it ends. Hotel smells like cigarettes all over and when you get to the room, it was as if it was never cleaned. Dead bugs all over the floor turning white because they have been there a while. Centipedes running around. If you get out of the shower and walk to the bed, you'll have dirt all over your feet. Rooms are dark, the TV kept defaulting to the cable input and you have to manually change it on the TV set to hdmi because you can't use the remote. The rooms need a deep cleaning, the walls have stains and what looks like dead bugs smeared.
Response from GM on Apr 1, 2024
Dear Stephen, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced. Your feedback is extremely valuable to us as we strive to improve with each stay. Rest assured, we are taking immediate measures to enhance our cleanliness standards. We hope to have another chance to provide you with a superior experience.Warm regards,Hotel Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Richard,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed our clean and quiet environment. We strive to provide such a peaceful experience for all our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 Good

Shante

Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Shante,Thank you for taking the time to rate us. It's great to see that you've given us a 4-star rating! We're always striving for excellence and would love to hear any feedback or suggestions you might have for us. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place we stay here sobwe can do 2 days on six flags
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Andrew,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at our hotel and had a thrilling time at Six Flags. Your satisfaction is our top priority and we look forward to welcoming you back for more fun-filled adventures. Safe travels until then!Warm regards,Hotel Management

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Brandon,Thank you for taking the time to rate us with a 5-star review. We're thrilled to see we've met your expectations, even without the details. We hope you had a delightful experience and look forward to welcoming you back for another wonderful stay at our hotel. Your satisfaction is our top priority. Thanks again!Warm regards,Hotel Management

6/10 Okay

Anusiya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from David on Mar 12, 2024
Thank you! We're Happy you're enjoying your time here.

6/10 Okay

NARESH

Traveled with family
Liked: Cleanliness, staff & service
Safe place for a night. Everything was good except two things - Breakfast was not at all good and the bath tub was very old and smells of rust.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Naresh, Thank you for your feedback. We're glad to hear you felt safe and generally enjoyed your stay. We apologize for any inconvenience regarding the breakfast and bathtub. Your comments are valuable and we're committed to improving these areas. We hope to have the opportunity to welcome you back in the future for an enhanced experience.Warm regards,Hotel Management

10/10 Excellent

Corey

Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Corey,Thank you for your 5-star rating! We're delighted to know that your stay with us met your expectations. Your feedback is valuable and encourages us to continually strive for excellence. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

10/10 Excellent

Alexandra

Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Alexandra,Thank you for giving us a 5-star rating! We are thrilled to know that you had a great stay with us. Your feedback is invaluable and encourages us to always provide exceptional service. We hope to welcome you back very soon for another wonderful experience. Warm regards,Hotel Management

8/10 Good

Ronny

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM on Feb 24, 2024
Dear Amy,Thank you for taking the time to rate your stay at the SureStay Plus Hotel by Best Western McGuire AFB Jackson. We're glad to see that you gave us a 4-star rating! We're continuously striving to provide superior services and your feedback is valuable in this process. We hope to welcome you back in the near future for an even better experience.Warm regards,Hotel Management

8/10 Good

Dallemand

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pkace.
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Dallemand,Thank you for taking the time to leave us a review. We're delighted to hear that you found our hotel to be a very nice place. Your feedback is invaluable to us as we strive to improve with each stay. We look forward to welcoming you back in the near future for an even better experience.Warm regards,Hotel Management

4/10 Poor

Elyse

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom was horrible. We would not even shower in it. There were multiple stink bugs around the property.
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Elyse, We deeply regret to hear about your experience at our hotel. Ensuring the comfort and satisfaction of our guests is our top priority. We have taken your feedback seriously, and we are addressing the issues you've mentioned. We promise to make significant improvements and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.

6/10 Okay

Stefanie

Traveled with partner
Liked: Staff & service, amenities
I wish I had seen a photo of the jetted tub before booking the hotel. The tub was old and icky so I didn't even get to use it...which was my reason for choosing this hotel in the first place. It was fine for a quick overnight. But I was beyond disappointed that the jetted tub was just a regular, old tub
Stayed 1 night in Jan 2024
Response from GM on Feb 5, 2024
Dear Stefanie, We sincerely appreciate your feedback. We're sorry to hear your stay did not meet expectations due to the condition of the tub. We understand how disappointing this must have been for you. Rest assured, we're taking your comments into consideration as we continually strive to improve our guest experience. We hope to have another opportunity to better serve you in the future.

6/10 Okay

Jerrod

Business traveler
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from GM on Jan 21, 2024
Dear Jerrod,Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to learn more about your experience to ensure we address any areas that need improvement. If you have specific concerns or suggestions, please feel free to share them with us. We strive to provide the best possible service and appreciate your valuable input.Warm regards,Hotel Management

10/10 Excellent

Joann

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 19, 2024
Dear Joann,Thank you so much for your 5-star review! We are thrilled to know that your stay with us met your expectations. Our hotel strives to provide a remarkable experience for our guests, so your feedback is greatly appreciated. We trust that you enjoyed the unique ambience we have worked hard to maintain. We are eager to welcoming you back on your next visit, and we'll strive to make your stay even more exceptional.

6/10 Okay

SANDEEP

Traveled with family
Disliked: Room comfort
Remote Location
Location was very remote and not convenient at all
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear SANDEEP,Thank you for sharing your feedback. We apologize if our location did not meet your expectations. We understand the importance of convenience for our guests. If there are specific aspects you found inconvenient, please let us know so we can work towards improvements. We appreciate your input and hope to have the chance to provide a more favorable experience in the future.Warm regards,Hotel Management

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel
Easy to book, texted a confirmation and it was clean! Friendly staff too.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear Frank,Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that you found our budget hotel easy to book, clean, and with friendly staff. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Hotel Management

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed. Hotel was quiet and neat. Breakfast was eh, but there was food.
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Dear Cynthia,We're delighted to hear that our hotel met your needs and provided a quiet and neat environment. We appreciate your feedback on the breakfast, and we'll take it into consideration to enhance our offerings. Thank you for choosing us, and we look forward to hosting you again for another positive experience.Best regards,Hotel Management

6/10 Okay

Lei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it's good. Unfortunately the gym door is broken and can not use it. Hope they fix it soon.
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Lei,Thank you for sharing your feedback, and we're pleased to hear that you had an overall positive experience. We apologize for the inconvenience regarding the gym door and appreciate your understanding. Our team is working diligently to address the issue promptly. We hope to have the opportunity to welcome you back and provide an even better stay with our facilities fully operational.Best regards,Hotel Management

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Ronald,Thank you for choosing to stay with us and for your 4/5 rating. We appreciate your feedback, and if there's anything specific you'd like to share about your experience, we'd love to hear it. Our aim is to ensure every guest has a fantastic stay, and your insights help us improve. We hope to welcome you back for an even better experience.Warm regards,Hotel Management

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from GM on Dec 28, 2023
Dear Eric,Thank you for taking the time to provide feedback on your recent stay. We appreciate your rating and value your input. We aim to continually enhance our guests' experiences and hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Mai Lan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Dear Mai Lan,Thank you for taking the time to provide your rating. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. We look forward to welcoming you back soon.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but more than adequate economy hotel. Just what we wanted.
Stayed 2 nights in Dec 2023
Response from GM on Dec 13, 2023
Dear David,Thank you for choosing our hotel and for taking the time to share your feedback. We're delighted to hear that our economy hotel met your expectations and provided just what you needed. We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Jeniffer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Jeniffer,Thank you for taking the time to share your feedback. We appreciate your input and would like to understand more about your experience to address any concerns you may have. Your satisfaction is our priority, and we hope to have the opportunity to make your next stay more enjoyable.

6/10 Okay

Michael

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on Dec 11, 2023
Dear Michael,Thank you for taking the time to share your feedback. We appreciate your rating and would love to hear more about your stay to better understand how we can enhance our services. Your input is valuable, and we strive to make every guest's experience exceptional.

10/10 Excellent

Hunter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Feb 23, 2024
Dear Hunter, Thank you for taking the time to rate us with a 5-star review! We're thrilled to know your stay at our hotel met your expectations. Your rating speaks volumes about your experience and we're grateful for it. We look forward to welcoming you back for another wonderful stay in the future. Warm regards,Hotel Management

10/10 Excellent

Maria Cristina

Liked: Property conditions & facilities
Excellent service
Stayed 5 nights in Nov 2023
Response from GM on Dec 7, 2023
Dear Maria,Thank you for your kind words! We're delighted to hear that you received excellent service during your stay. Our team works hard to ensure guests have a positive experience, and we appreciate your acknowledgment. We hope to have the pleasure of welcoming you back for another excellent stay.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in. So far everything very nice
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Dear Chuck,Thank you for choosing to stay with us! We're delighted to hear that everything has been very nice so far. We're here to ensure you have a comfortable and enjoyable experience. Wishing you a fantastic stay!

4/10 Poor

Alexandria

Traveled with partner
Disliked: Amenities, property conditions & facilities
Walls were paper thin, we could hear every conversation in the hallway and in neighboring rooms. Room smelled of mildew and cigarettes. The bathtub was not usable due to the condidtion of it. The free breakfast consists of plain cereal, bread for toast, and small plain muffins. Overall, not the best experience.
Stayed 2 nights in Nov 2023
Response from GM on Nov 15, 2023
Dear Alexandria,Thank you for taking the time to share your feedback with us. We appreciate your honest input, and we apologize for any inconvenience you may have experienced during your stay. Our commitment is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations. We value your insights and hope to have the opportunity to better serve you in the future.

4/10 Poor

jacqueline

Traveled with family
Disliked: Amenities, property conditions & facilities
Property needs to be updated; beds not comfortable
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Dear Jacqueline,We appreciate your feedback and value your input. Our commitment is to provide a comfortable and up-to-date environment for our guests, and we apologize if we fell short of your expectations. Your comments are important to us as we continually strive to enhance our guests' experience. We will take your feedback into consideration as we work towards making improvements. Thank you for choosing us, and we hope to welcome you again in the future.

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was dirty and smelled very badly. The beds were extremely small and hard.
Stayed 2 nights in Nov 2023
Response from GM on Nov 14, 2023
Dear Nicole,Thank you for taking the time to share your thoughts with us. We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we take your comments seriously. Rest assured that we will address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your candor and hope to have the opportunity to better serve you in the future.

6/10 Okay

Mike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great, the bathroom and rooms could use some TLC
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
Dear Mike,Thank you for your feedback. We're delighted to hear that you had a positive experience with our staff. Your comments regarding the bathroom and rooms have been duly noted, and we appreciate your input. We are committed to providing a comfortable and enjoyable stay, and your feedback helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide an even better experience.

8/10 Good

hasan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was amazing. She made sure we were able to get into our rooms when we got locked out.
Response from GM on Nov 12, 2023
Dear Hasan,Thank you for taking the time to share your feedback. We're thrilled to hear that our front desk staff made a positive impact on your experience and assisted you promptly when needed. Ensuring our guests have a seamless and enjoyable stay is our top priority. We look forward to welcoming you back in the future for another wonderful stay.

8/10 Good

Edwin

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Nov 6, 2023
Dear Edwin,Thank you for taking the time to provide us with your feedback and for choosing our hotel for your stay. We appreciate your rating of 8/10, and we're glad to hear that you had an overall positive experience. Your input is important to us, and we look forward to continuing to serve you and make your next stay even more enjoyable.

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Nancy,Thank you for your feedback. If there's anything specific that we could have done to improve your experience, please let us know. Your satisfaction is important to us, and we're always looking for ways to enhance our guest's stays. We hope to have the opportunity to provide you with a better experience during any future visits.Sincerely,Hotel Manager

6/10 Okay

David

Liked: Cleanliness, staff & service
I liked the fact that they are pet friendly. Close to the Base. Disappointed that the ice machine was out of order and judging by the sign, it has been not working for awhile. This is the first hotel that did not have a phone in the room, which is inconvenient for us older folks without a cell phone.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear David,We're glad you appreciated our pet-friendly policy and the hotel's proximity to the Base. However, we apologize for the inconvenience caused by the out-of-order ice machine, and we understand your disappointment with its prolonged non-functionality. We also regret that the absence of a phone in the room inconvenienced you, especially for those without a cell phone. Your feedback is valuable, and we'll address these issues promptly to ensure a more comfortable experience for all guests. Request your understanding and continued patronage.Sincerely,Hotel Manager

10/10 Excellent

kawal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality and everything else
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Kawal,Thank you for your additional feedback. Your comments are valuable to us. We're dedicated to enhancing the quality and overall experience for our guests. If there are specific aspects where you feel we can improve, please let us know. We're committed to ensuring a better stay for you in the future.Sincerely,Hotel Manager

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with good food around the corner! Easy drive to Six Flags as the reason we booked here, would stay here again.
Response from Hotel Manager on Oct 26, 2023
Dear Charles,Thank you for your positive review! We are thrilled to hear that you had a great stay at our hotel and enjoyed the nearby dining options. We understand the importance of convenience, and we're glad that our location provided easy access to Six Flags, which was the reason for your booking. We appreciate your kind words and are delighted to know that you would choose to stay with us again. Should you have any future travel plans or need any assistance, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Manager

4/10 Poor

Andrea

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While staff were great, my actual room was dull and smelled very moldy! There looks to be mold on the ceiling over the bed as well as in the bathroom shower on the floor. I did not feel comfortable laying on the sheets so I spread clothes to have a barrier between me and the sheets. The in room and hall carpets are stained. This was nothing like expected. This place is nothing the like the booking photos. It definitely needs some work.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Andrea,Thank you for your feedback. Nice to see the compliment for our friendly staff. But, It is disappointing to know that your experience was anything less than satisfying. My apologies. Please be rest assured and know that we will take all appropriate actions to address the issues and make it right. We look forward to earn back your respect, trust and business. Request your understanding and consideration for another visit.Sincerely,Hotel Manager

10/10 Excellent

Loye

Stayed 1 night in Oct 2023
Response from GM on Nov 5, 2023
Dear Loye,Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had an excellent experience, reflected in your 5/5 rating. We're here to provide our guests with the best possible service and amenities, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another outstanding stay in the future.

8/10 Good

Shakeila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Shakeila,Thank you for the rating! We appreciate your feedback and are pleased to know that you had a positive experience during your stay. If there are any specific areas where we can improve to earn that extra star next time, please feel free to let us know. We look forward to serving you again in the future. Thank you for choosing us.Sincerely,Hotel Manager

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a convenient location near six flags. (About 20 mins). However, the room looked clean but smelled musty upon arrival. Bathroom needed a serious update and the shower definitely could’ve used a better cleaning job. For the price I guess breakfast was just something to put in our stomachs before checkout. Muffins, yogurt ,apples, cereal and coffee and tea. Staff was very courteous and friendly. I would recommend this hotel for 1-2 night stay
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 14, 2023
Dear John,Thank you for your detailed feedback about your stay. We're glad to hear that our location near Six Flags was convenient for you and that you found the staff courteous and friendly. We appreciate your comments about the room and bathroom, and we'll use this feedback to improve our services. We hope to welcome you back for another comfortable stay, especially for shorter trips in the future. Your recommendation is valued.Sincerely,Hotel Manager

10/10 Excellent

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 13, 2023
Dear Rose,Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and the rooms clean. We aim to provide a comfortable and welcoming experience for our guests, and your comments are greatly appreciated. We look forward to hosting you again in the future!Sincerely,Hotel Manager

4/10 Poor

Edward

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were dirty and there was a wet used towel in my bathroom
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 12, 2023
Dear Edward,We're truly sorry to hear about the cleanliness issues you encountered during your stay, including dirty sheets and a used towel left in your bathroom. This is not at all reflective of our usual standards, and we apologize for any discomfort this may have caused. Your feedback is invaluable, and we will address this matter immediately to ensure a more pleasant experience for our future guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Manager