卡曼海滩特雷斯里奥斯生态公园附近酒店

“Todo bien”

“Beach is not the best, but everything else is superb! Somewhat overpriced. Staff could do better at communicating with restaurants,”

“Excellent staff”

“Service, food and property were stellar. ”

“They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!”

“We have been to a number of resorts in Mexico. We booked this resort based on the positive reviews. We liked the resort. It is smaller than other resorts we have been to which is mostly good, but some bad. We liked not having to reserve the restaurants. We were able to walk into the restaurants 8 out of 10 nights. We choose to go to the buffet for two nights. They only have 4 restaurants and a buffet on the resort for the peasants, not privilege people. We ate at all of the restaurants, most of……

“Tuve una estancia increíble en el Hyatt Zilara Riviera Maya, sin duda el mejor resort en el que he estado hasta ahora. Desde el primer momento, destacó el servicio y la atención de todo el equipo: siempre amables, atentos y dispuestos a ayudar en todo lo necesario, haciendo que la experiencia fuera realmente especial. La calidad de la comida es excelente, con opciones variadas y bien elaboradas en todos los restaurantes. Lo mismo ocurre con las bebidas, con una gran variedad y muy buena……

“Bed bugs!!! Rude staff”

“Le falta mucho mantenimiento al hotel. Desde los edificios que hay cosas que se están muy viejas hasta mobiliario de los restaurantes y habitaciones ”

“A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in……

“Amazing hotel. Third time back. Would go again.”

“The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that……

“Our Villa was not on the beach but it was spectacular. With a private pool and jacuzzi. It was family-friendly. Many activities for the kids. Bicycles were given to each family member. The beach area is amazing. It has a great restaurant and a nice pool. The restaurants at the hotel and at the other Mayakoba hotels are very good. The best part is the staff. They accommodate and coordinate everything you want. Our personal concierge Madai was GREAT! ”

“Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything.”

“Staff was very friendly and rooms were clean and spacious. Location was great for us.”

“Food was excellent at every location we tried, staff was extremely attentive and courteous. Amenities were excellent. Great trip!”

“Everyone was great, the rooms are very comfortable, the views are amazing, and we slept so well. For these reasons, it’s why I returned to this property. The only thing that really missed the mark for me was the food. It was expensive and mediocre at best and the menu lacked options. There also weren’t other convenient options nearby. ”

“Beautiful property, truly unique. We loved the beach bungalows, hammocks, and yoga, and overall, we enjoyed our stay. The breakfast was perfect. The dinners were uneven mostly due to the preparation of the main course (oversalted and undercooked) and the servers’ limited hospitality. The fresh salad bar and good soup sustained us. The food at the beach bar was good, but the service was hit or miss with high prices. ”