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Reviews of Baymont by Wyndham Tri-Cities/Kennewick WA

2.5 out of 5
Baymont by Wyndham Tri-Cities/Kennewick WA
4220 W 27th Place, Kennewick, WA

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 62 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to some different types of eating places and several coffee shops. In walking distance of the most wonderful Italian restaurant ever!
Stayed 1 night in Apr 2024

6/10 Okay

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service
The room was clean and so was the bed.
Stayed 2 nights in Apr 2024
Response from Front Desk Lead on Apr 22, 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad that you enjoyed your stay with us. We hope that next time you are in Kennewick you will come and stay with us.

8/10 Good

Brad

Liked: Cleanliness, staff & service
Clean, friendly and a good location. Very uncomfortable beds.
Stayed 2 nights in Apr 2024
Response from Front Desk Lead on Apr 23, 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We hope that next time you are in Kennewick you will come and stay with us.

2/10 Terrible

Laura

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff, pool and hot tub were all great. The facility itself is horrible. The parking lot is half unpaved with huge potholes. We loaded up a luggage cart with all our stuff and then were told we had a downstairs room and there is no elevator. We had to take multiple trips down the stairs with luggage and young kids. The room was tiny with just enough room to walk around the furniture. We got one rollaway bed and it barely fit in the hallway and we had to climb over it to get to the bathroom. The comforters had big stains on them and the beds were not comfortable. We woke up each morning with aching backs and necks. They give you 3 half sized pillows on a queen bed. The shower was actually pretty decent. The breakfast was terrible. The eggs were made from some kind of powder and tasted awful, the waffles looked good but tasted like plastic. I would not plan to eat the complimentary breakfast. The overall cleanliness was lacking. I can tell the staff are trying to keep everything clean but it is an old building that is dirty and worn down. My comment to my husband while there was “If we ever had a hotel where we found bed bugs…this would be it”.
Stayed 2 nights in Apr 2024
Response from Front Desk Lead on Apr 22, 2024
We apologize for any inconvenience and appreciate youtaking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Lorraine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Lead on Apr 22, 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback. Safe travels.

6/10 Okay

Deborah, Sedro Woolley

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Please clean! Look at the walls. Go in the bathroom in 318, close the door and wipe the big black handprint and all the other dirt off. The walls are dirty in the room. The staff was excellent and helpful.
Stayed 2 nights in Apr 2024
Response from Front Desk Lead on Apr 15, 2024
We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 Terrible

Angelina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property unlike the photos. Could not shut the bathroom door it would get stuck on toilet. Loud noises all night and in the morning the breakfaar area was a complete mess with no warm food and no milk for cereal. Worst stay!
Stayed 1 night in Apr 2024
Response from Front Desk Lead on Apr 15, 2024
Thank you for taking the time to fill out our online review, we apologize for failing to meet your expectations. We hope that you will give us another chance when you come to the tri cities, WA and hope that we will exceed your expectations.

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, amenities
Liked
Stayed 1 night in Mar 2024
Response from Front Desk Lead on Apr 15, 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

10/10 Excellent

cheyanne

Traveled with family
Liked: Amenities
it was a really nice stay and good breakfast!
Stayed 1 night in Apr 2024
Response from Front Desk Lead on Apr 12, 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback.Safe travels.

10/10 Excellent

Christine, Chandler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, pet & family friendly, off street parking with easy freeway access. Close to shops and restaurants.
Stayed 1 night in Apr 2024
Response from Front Desk Lead on Apr 9, 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad that you enjoyed your stay with us. We hope that nexttime you are in Kennewick you will come and stay with us.

2/10 Terrible

Teresa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have so much to say but it won’t let me fit it all on here. So let’s begin with the lady at the counter I didn’t and still don’t trust her to walk off with someone’s credit card for at least 15mins is ridiculous. There fire alarm went off 5 times while being there one of which was while checking in. Also one at 9pm, 4am, and again at 7am. They charged me for a roll away bed which is bs because I paid for a room that was suppose to fit 5, 3 adults and 2 children. The room we paid for wasn’t available till the next day huge inconvenience to switch rooms! The 1st room would have never fit 5 of us it was so small. The room that we originally booked stunk so bad horribly for a matter of fact (the bigger room)! It smelled like mold or old wet dog, bathroom smelled like urine! Worst stay ever we will never ever book with them again! Just an overall dirty place not to mention there was dog poo on the floor going up and down the stairs! Never again! Staff was rude and disrespectful. I have never been so disappointed or disgusted in any of our stays!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 8, 2024
Teresa, thank you for your feedback. I apologize for the for learning of the issues you had during your stay and that we failed to meet your expectations. I will share your feedback with our staff so we can learn and improve for our future guests.

10/10 Excellent

Colette

Stayed 1 night in Mar 2024
Response from Front Desk Lead on Apr 22, 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback. Safe travels.

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with fridge and microwave. Only had one chair.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Thank you so much for your feedback, Lucille, of the Baymont by Wyndham. We are very happy to hear to liked the rooms with fridge and microwave.

2/10 Terrible

Hannah

Stayed 1 night in Mar 2024
Response from Front Desk Lead on Apr 18, 2024
Thank you for taking the time to fill out our online review, we apologize for failing to meet your expectations. We hope that you will give us another chance when you come to the tri cities, WA and hope that we will exceed your expectations.

4/10 Poor

Kyle

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Immediately after arriving the buildings fire alarm went off, blaring loud for several minutes. No explanation from staff. Apparently this has happened several times in the recent weeks. The hot tub was out of service. My room had other people's trash and other items in it when i got in to it. The breakfast was basically gone with apparently no more available when i arrived to get some 45 minutes before it was done being served. Overall not the best experience, but the bed was reasonably comfortable and the coffee was pretty good.
Stayed 1 night in Mar 2024
Response from Front Desk Lead on Mar 28, 2024
We are very sorry about your experience. We will be investigating the issue. We hope to have the opportunity to provide you with a more superior experience in the future.

6/10 Okay

Annie

Stayed 2 nights in Mar 2024
Response from Front Desk Lead on Mar 26, 2024
Thank you for taking the time to review the Baymont inn and Suites. We appreciate the feedback. Safe travels.

2/10 Terrible

Nicole

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn’t stay here if it was free. This building needs a total overhaul. The halls smelled like a urinal cake, the entryway of the hotel like a bad sewer and the place is dirty.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 25, 2024
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offeryou accommodations that are more in line with your expectation.

8/10 Good

Troy

Stayed 2 nights in Mar 2024
Response from Front Desk Lead on Apr 15, 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

8/10 Good

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Lead on Mar 26, 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 Poor

Joanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: location is NOT close to the train which is great because no horn in the middle of the night. (If you stayed in this area before you know what I mean) Microwave, mini fridge in room. Pool, free breakfast. Cons: NO elevator. Front desk at check was competent but not friendly at all. This location is old-the pictures posted must be when the place was new. We were on floor 1 which is below ground level. Our window was so dirty we couldn’t see outside.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for the review and I apologize for the lack of elevators, we look forward toaccommodating you in the future and would be more then happy to place you on the ground floornext time your travels brings you this way!

6/10 Okay

Kiley

Traveled with family and small children
Disliked: Cleanliness
Hotel in general was pretty dirty. Needs a good deep cleaning in common areas as well as the doors.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offeryou accommodations that are more in line with your expectation.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room itself was fine. However the outside of the windows were so dirty it was obscured the view; I thought it was foggy this morning and realized it was the windows. The facility is showing it's age but is adequate and the location is convenient for us. Parking is a snap with plenty available. There are two gas stations across the road and shopping and restaurants nearby.
Stayed 1 night in Mar 2024
Response from Lisa Schmidt on Mar 18, 2024
Thank you for staying with us. I am sorry about the windows, we have hard water and the sprinklers hit the windows and it gives that foggy film on the windows. It doesn't come off unfortunately.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to businesses I visited.
Stayed 2 nights in Mar 2024
Response from Lisa Schmidt on Mar 15, 2024
Thank you for taking the time to let us know how your experience was at Baymont Inn. We were pleased to have you as our guest and hope that you will stay with us again soon.

6/10 Okay

BREA

Stayed 1 night in Mar 2024
Response from Lisa Schmidt on Mar 13, 2024
Thank you for choosing to stay at Baymont Inn. I greatly appreciate you taking the time to let us know how your stay went. I am sorry that we did not meet all of your expectations and for that I do apologize because that ia always our goal.

10/10 Excellent

Jaimie, Umatilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, close to shopping, restaurants and coffee shops
Stayed 2 nights in Dec 2023
Response from Lisa Schmidt on Mar 8, 2024
Thank you for taking the time to let us know how your experience was at Baymont Inn. We were pleased to have you as our guest and hope that you will stay with us again soon.

10/10 Excellent

Kennedy

Stayed 2 nights in Feb 2024
Response from Front Desk Lead on Mar 26, 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa Schmidt on Mar 5, 2024
Sorry to hear that we did not meet your expectations.But we thank you for letting us know so that we can improve, We do strive to meet our expectations.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very comfortable and got a good night sleep. I enjoyed a quick but relaxing hot tub dip. Staff was kind and helpful. Thank you
Stayed 1 night in Feb 2024
Response from Lisa Schmidt on Feb 29, 2024
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.

6/10 Okay

Vitalie, coquitlam

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
In summary, our experience was generally satisfactory and aligned with our expectations considering the value for the price.
Stayed 2 nights in Feb 2024
Response from Lisa Schmidt on Feb 29, 2024
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.

6/10 Okay

Firoz, North Vancouver

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lisa Schmidt on Feb 27, 2024
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.

10/10 Excellent

La Verra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was nice to have if staying more than one night.
Stayed 1 night in Feb 2024
Response from Lisa Schmidt on Feb 19, 2024
Thank you for taking the time to give a review. The kind words made our day. Please come and stay again.

2/10 Terrible

Benjamin

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
We are very sorry about your experience. We will be investigating the issue. We hope to have theopportunity to provide you with a more superior experience in the future.

10/10 Excellent

Emelin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a pretty good place to stay it is our 2nd time staying here and it’s very affordable.
Stayed 2 nights in Feb 2024
Response from Lisa Schmidt on Feb 19, 2024
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.

8/10 Good

Juli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The unit above ours had a window screen punched out and sitting in the ground in front of our unit. The bath tub facet was very loose to say the least.
Response from Lisa Schmidt on Jan 29, 2024
Thank you for choosing to stay with us and leaving a good review. Please come again when you are in our area.

8/10 Good

Luke

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on Feb 7, 2024
Thank you for choosing to stay with us your review is greatly appreciated. Please come again the next time you are in our area.

6/10 Okay

Linnea

Ok for the price, but can't really recommend it.
The bed is ok, but the pillows are awful. I had a reservation for 4 nights, but the clerk programed my key for only one night. On my second evening, I had my arms full with my dinner and some shopping, but the key didn't work, so frustrating! I had to take the stairs back down to the lobby (no elevator), to get it fixed. The franchise claims to be Green by not changing the towels everyday, but uses styrofoam extensively for the breakfast and lobby coffee. The breakfast food quality is very poor.
Stayed 5 nights in Jan 2024
Response from Lisa Schmidt on Jan 26, 2024
Linnea,I am sorry for any inconvenience you may have had with your stay. I do know that the room keys will quite working if they do get next to other electronics such as phones.We did have paper products for coffee and breakfast but we received comments with those as well because they weren't sturdy and the heat would go through them and burn the guests. We do have paper cups in the rooms for coffee still but guests would ask for the foam ones because they were to hot to hold,

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good would have been great if!
Overall it's was good but I got a suite and was advertised to have a spa tube sperate from the bathroom and it didn't even tho it says so in the details of the room on hotels.com which was the main reason I wanted the suite otherwise I would have gotten a standard room and saved an extra $40 on the room
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on Jan 25, 2024
Thank you for choosing to stay with us we appreciate your review and hope that you come again soon.

10/10 Excellent

Denise

Stayed 3 nights in Jan 2024
Response from Lisa Schmidt on Jan 25, 2024
Thank you for choosing to stay with us and leave a great review. Please come again soon.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, clean, parking near the outside door.
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on Jan 18, 2024
Thank you for choosing to stay with us and leaving a great review. Please come and stay again when you are in our area.

4/10 Poor

Roy

Stayed 2 nights in Jan 2024
Response from Lisa Schmidt on Feb 9, 2024
Thank you for choosing to stay with us. We are sad to see that you had issues with your stay. Thank you for taking the time to leave a review as it helps us to improve.

2/10 Terrible

Ariel

Stayed 2 nights in Dec 2023
Response from Lisa Schmidt on Jan 25, 2024
Thank you for choosing to stay with us. We appreciate you taking the time to give a review. I am sorry to hear that we did not meet your expectations.

4/10 Poor

Austin

Stayed 2 nights in Dec 2023
Response from Lisa Schmidt on Feb 9, 2024
Thank you for choosing to stay with us. We are sad to see that you had issues with your stay. Thank you for taking the time to leave a review as it helps us to improve.

10/10 Excellent

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay! The pool was very clean! Wonderful breakfast, items such as waffles, cereal, eggs, potatoes and sausage, variety of juice, yogurts and more! The room was cozy, big tv, the beds were great, the only thing was the pillows (very soft) next time we will bring our own. During the shower, the shower curtain doesn’t stay closed but great water pressure and hot. Our stay was quiet, clean, and excellent service! When we checked in, treated with respect and smiles. We will be back, thank you!!!
Response from Lisa Schmidt on Jan 1, 2024
Thank you for choosing to stay with us we were so happy to accommodate you and your family.

8/10 Good

Craig

Traveled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on Jan 1, 2024
Thank you for choosing to stay with us it was our pleasure to accommodate you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on Dec 28, 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Tri-Cities/Kennewick WA. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Lisa SchmidtAssistant ManagerBaymont Inn and Suites Kennewickkennewickbaymont@gmail.com5097363326

10/10 Excellent

Norah

Stayed 3 nights in Dec 2023
Response from Lisa Schmidt on Jan 1, 2024
Thank you for choosing to stay with us it was our pleasure to accommodate you

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, amenities
Pool
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on Jan 1, 2024
Thank you for choosing to stay with us it was our pleasure to accommodate you.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
Loved the fact that you have a huge parking lot for truckers and Hot shot haulers. The room was very comfy and breakfast was good.
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on Jan 1, 2024
Thank you for choosing to stay with us it was our pleasure to accommodate you.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on Dec 6, 2023
Thank you for your great review we appreciate you and hope that you will come and stay again the next time that you are in our area.

10/10 Excellent

Terry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The free breakfast was great! Our room was very nice.
Stayed 1 night in Nov 2023
Response from Lisa Schmidt on Dec 27, 2023
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Tri-Cities/Kennewick WA. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Lisa SchmidtAssistant ManagerBaymont Inn and Suites Kennewickkennewickbaymont@gmail.com5097363326