Posted Jan 23, 2017
One of our favorite hotels in Kennewick because of pricing, service and location. We've been here when its been much more crowded so I'm not sure why we got the last room on the second floor with the pool on the other side. That was a bit annoying because we could hear activity from the pool. Plus, we were at the end of the hallway and the stairwell directly across from our room was closed. I feel this could have been a safety issue if it was needed. The check in process was great, the breakfast was good and the room was clean. The office chair in the room was ripped, kind of surprised to see it in that condition and still in the room. The room was clean and comfortable and a good place to sleep, that's all we really need from a hotel.
Comment from Hotel Management
Jan 26, 2017 by Jaredk, Hotel Management
Thank you very much for staying with us. We do apologize for the room location. We are always happy to move guests to preferred locations if available. We are currently under remodel in our hallways and stairwells. The stairwell is closed to general traffic but is always available in case of emergency as noted on the sign. Thank you for informing us about the chair, we will inspect the chair and replace it right away. We hope we have the opportunity to provide you with outstanding service and amenities in the future. If you have any questions or need anything at all, please feel free to contact us at any time!