Ratings based on 87 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, MI

Early morning flights out of Pasco

Posted Feb 10, 2017
Great place to stay for those early morning flights out of Pasco. I was able to work out in very clean facilities the night before, take care of some business online, and slept through the night. The shuttle driver was very polite and cheery the next morning.
Comment from Hotel Management
Feb 10, 2017 by Jim Gibson GM, Hotel Management
Dear Wookie Thank you for your Business and for the review. Jim Gibson GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay when flying out.

Posted Jan 30, 2017
Pros: Proximity to the airport, complementary breakfast and indoor pool and hot tub.
Cons: Bathrooms are very small. It would be nice to have a bar and a place to grab a bite to eat within the hotel.
We enjoyed our stay at the Pasco Best Western Plus. Room was comfortable and clean and the complimentary breakfast was impressive, including many options and an omelet station. We would definitely stay here again prior to flying out of Pasco.
Comment from Hotel Management
Jan 30, 2017 by Jim Gibson GM, Hotel Management
Thank you for staying with us, I am grateful for your comments. Jim Gibson GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

BEAUTIFUL

Posted Jan 22, 2017
Pros: EVERYTHING
Cons: Can I get my pillow back that I left in the rm ?
Location: Don't know stayed inside
Awesome, very nice . The breakfast set up was very beautiful and YUMMY. We enjoyed our stay and would definitely stay agar .... WELL DONE
Comment from Hotel Management
Jan 25, 2017 by Jim Gibson GM, Hotel Management
Dear George Thank you for your business I am grateful for your business. On the pillow please call the hotel. I do have 2 that have been left but they do not match your first name. Jim Gibson GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
The staff was outstanding! My only complaint is that the bathroom door swings too close to the toilet making it difficult to maneuver.
Comment from Hotel Management
Jan 18, 2017 by Jim Gibson GM, Hotel Management
Thank you for your business, I am sorry about the bathroom door swing. Jim Gibson GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
I appreciated the airport shuttle and parking! It makes it convenient when you live out of town and have an early morning flight. The hotel is very comfortable and clean.
Comment from Hotel Management
Jan 18, 2017 by Jim Gibson GM, Hotel Management
Thank you for staying an I grateful for the comments on my Hotel. Jim Gibson GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Hotel available with Holiday discount

Posted Dec 27, 2016
I appreciate the courtous service I received. I was grateful for the availability of a room at a short notice and during a Holiday time..
Comment from Hotel Management
Dec 27, 2016 by JaredK, Hotel Management
Thank you very much for staying with us and we hope you were able to take advantage of all we have to offer. We hope to see you again in the future!
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Ok hotel near airport

Posted Dec 17, 2016
I found the welcome a bit Icey and sarcastic. Apparently I had prepaid 3 nights instead of 2 -'d hotels attitude was too bad so sad and you're an idiot. Best westerns usually say "welcome platinum member" and offer a snack or something nice or an upgrade but this reception was "yesssss, I did add your number, yesssss, next"!
Comment from Hotel Management
Dec 21, 2016 by Jim Gibson GM, Hotel Management
Dear Daniel Thank you for responding to my email I look forward to taking care of you on your return trip in January. Jim Gibson GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Moses Lake Wa

Airport Pickup

Posted Dec 11, 2016
Pros: Well kept and near the airport
Cons: nothinng
Location: very near the airport. not far from Costco and the Columbia Mall
From the parking lot to the check-in/out, breakfast and the room comfort I thoroughly enjoyed my stay at this Best Western. I was in town to pick up my wife who would be flying into Pasco from Seattle. The Best Western is located near the airport. Even though it is close to the airport, I did hear the landing and take off noise generally associated with airplane engines. Great stay
Comment from Hotel Management
Dec 12, 2016 by Jim Gibson GM, Hotel Management
Dear John Thank you for staying at my Hotel and for the review. I am pleased that you enjoyed our property. Jim Gibson GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Pasco, WA

Wonderful hotel. Close to hospital.

Posted Dec 7, 2016
Great room. Clean and spacious. Staff is friendly and helpful.
Comment from Hotel Management
Dec 7, 2016 by Jim Gibson GM, Hotel Management
Dear Angela Thank you for your comments and for choosing my Hotel. Jim Gibson GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2016
This hotel looked new and was very clean. The staff was extremely friendly as well. The only downside was an old or worn mattress that wasn't very comfortable, and was higher in the middle than on the sides.
Comment from Hotel Management
Nov 28, 2016 by Jim Gibson GM, Hotel Management
I am Sorry you did not enjoy our beds. Jim Gibson GM