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Reviews of Motel 6 Kennewick, WA - Tri-Cities

2 out of 5
Motel 6 Kennewick, WA - Tri-Cities
2811 W. 2nd Avenue, Kennewick, WA

Reviews

6.4
Rating 10 - Excellent. 66 out of 293 reviews" "
Rating 8 - Good. 73 out of 293 reviews" "
Rating 6 - Okay. 66 out of 293 reviews" "
Rating 4 - Poor. 37 out of 293 reviews" "
Rating 2 - Terrible. 51 out of 293 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Brand Experience Team on Jun 6, 2022
Hi Richard, Thank you for positively rating your stay! Lilith #Team6

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
Stayed 1 night in Mar 2022
Response from Brand Experience Team on Apr 14, 2022
Thank you for positively rating your stay! Lilith #Team6

10/10 Excellent

Helena

Stayed 1 night in Dec 2021
Response from Brand Experience Team on Jun 6, 2022
Hi Helena, Thank you for the perfect rating! Lilith #Team6

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noises complaining
To much noise during the night and I was close to the lobby and no body said anything about it but for my dog during the day the complainant it not Right
Stayed 3 nights in Mar 2022
Response from Brand Experience Team on Apr 14, 2022
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Kevin

Stayed 1 night in Feb 2022
Response from Brand Experience Team on Jun 6, 2022
Hi Kevin, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

6/10 Okay

Kane

Stayed 1 night in Dec 2021

8/10 Good

Stanislaus

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2021
Response from Nancy Y. on Dec 14, 2021
Thank you for positively rating your stay!! Nancy Y. #Team6

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
No coffee, lamp cracked, paint on the bath floor, shower head leaking, bath floor dirty grout underneath sink light gray everywhere else the grout was black, no breakfast offered even though in profile worst motel 6, I’ve used and to top all this $82. A nightmare
Stayed 2 nights in Nov 2021
Response from Nancy Y. on Dec 14, 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4/10 Poor

Dana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heat did not work. Turning it on set off the fire alarm.
Stayed 1 night in Nov 2021
Response from Nancy Y. on Dec 14, 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

6/10 Okay

Timothy

Liked: Staff & service, room comfort
The motel staff was very friendly, room was ok, though I could see that the floor in my room had not been cleaned in sometime, swept yes mopped no.
Stayed 1 night in Oct 2021
Response from Nancy Y. on Dec 14, 2021
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness
All i seen was tweekers roaming the parking lot couldn't even sleep worrying about my car getting broke into smfh never again...
Stayed 1 night in Oct 2021
Response from Nancy Y. on Oct 11, 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4/10 Poor

Leslie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Nancy Y. on Oct 11, 2021
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from Nancy Y. on Oct 11, 2021
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

4/10 Poor

Brandon Joseph

Business traveler
Disliked: Cleanliness, amenities
The front desk was ok. As soon as I got my got and went to find a parking spot, I immediately took notice to they allow their guests to be outside drinking at the back sliding doors in large groups with music playing in the room. I could walk down the hallway and tell where the party was coming from. Nobody did anything. This kind of thing apparently flies A-OK at this hotel. Got into the room and found hair on my bed and sheets. I questioned the cleanliness of the room after seeing that. At 7:30 AM they have lawn crews outside your door operating two stroke leak blowers and power tools. It was very much impossible to sleep well or get relaxed here. I wouldn't come back to this place, I'd rather pay more for a better location that actually has peace and quiet hours.
Stayed 1 night in Oct 2021
Response from Nancy Y. on Oct 11, 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Terrible

Jessica, Othello

Stayed 1 night in Sep 2021

6/10 Okay

Aleric

Liked: Staff & service
Could have been tidier.
Stayed 2 nights in Aug 2021
Response from Nancy Y. on Oct 11, 2021
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

8/10 Good

Joel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Nancy Y. on Oct 11, 2021
Thank you for positively rating your stay!! Nancy Y. #Team6

4/10 Poor

Crystal

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it spend your money somewhere else
The only good thing I can say was the front staff very super friendly. There wasn't a real blanket on the bed, the sink didn't work properly. When I took a shower I seriously thought the tub was going to fall to the next floor. The mini fridge was so loud it kept waking us up. Oh and not to mention that the dam garbage truck got there a 3:30 in the morning banging the dumpster. I do not recommend this place at all!!!
Stayed 1 night in Sep 2021
Response from Nancy Y. on Oct 11, 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
It was good just no ac
Stayed 1 night in Aug 2021
Response from Nancy Y. on Oct 11, 2021
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6

2/10 Terrible

Jennifer C

Traveled with family
Disliked: Staff & service
The staff was horribly rude. And there was a group of at least 40 people handing out passports next to where we parked. When we asked for a 630 am alarm to be turned off by the neighbors they pretty much said they didnt care and wouldnt do anything
Stayed 1 night in Aug 2021
Response from Nancy Y. on Oct 11, 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Terrible

Alberto, Portland

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucio mucha basura
Stayed 1 night in Jul 2021
Response from Nancy Y. on Oct 11, 2021
Lamentamos que no haya disfrutado de su estadía con nosotros y le pedimos disculpas por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Visite nuevamente. Nancy Y. # Team6

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Nancy Y. on Oct 11, 2021
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

10/10 Excellent

Greg

Liked: Staff & service
Everything fine
Stayed 2 nights in Aug 2021
Response from Nancy Y. on Oct 11, 2021
Thank you for the perfect rating!! Nancy Y. #Team6

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk people are respectful they do not know how to treat people and they only restrict you for nothing also the filthy bathtub the dirty sink and no hot water garbage in the hallways
Stayed 1 night in Aug 2021
Response from Nancy Y. on Oct 11, 2021
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

Maria C

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude and unprofessional
The checkin process was terrible, the lady was rude, appeared bothered that we were even there. When asked a question she seemed upset- when asked for an additional pillow & blanket- she was rude & said that, that was a housekeeping job & that house keeping would not be there til the morning. We had no choice but to book another place.
Stayed 1 night in Aug 2021
Response from Nancy Y. on Oct 11, 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly but the lack of cleaning help left a lot to be desired. When the room above took showers or used the sink it was loud in our room. When our son arrived around 9 pm to check in he was given a key to his room and when they went to the room it hadn't even been cleaned . Homeless people or whoever were walking around the hotel asking for money.It was a little uneasy.
Stayed 1 night in Aug 2021

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. No coffee! You should at least have coffee service in the lobby.
Stayed 1 night in Aug 2021

8/10 Good

Marcella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Overall nice hotel for the price. Rooms were clean and beds were comfortable. Pool looked nice, but it was closed because of COVID, so we weren't able to use it. Plenty of parking. Would stay here again.
Stayed 1 night in Jul 2021

2/10 Terrible

Benjamin

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The young man who greeted me was very helpful He gave me a requested ground floor room. Very easy. He even checked to see that the room was ready.
Stayed 1 night in Jul 2021

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Meriam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice and clean room. Bed was very comfortable and the linen was crispy white.
Stayed 1 night in Jul 2021

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall me and my fiance were quite happy with the look of our room we felt very welcome and the staff was very pleasant will stay again next time in town
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super old motel but clean and perfectly centered around shopping and restaurants. I like the fact when they renovated, they put hardwood down instead of nasty carpet. For the price, we were pleased but when we asked for another towel and pillows, they didn’t have any extras. But they did knock on door as they had found an extra towel. So good friendly service!
Stayed 1 night in Jul 2021

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Here are the reasons I booked this room. The price was low and I needed a driving break on a very long trip. I knew I would be tired and need some good distractions for the kids. The amenities listed included cable tv, a pool, Wifi, and COVID safe continental breakfast. Right away we noticed the TV didn't work and staff did not know how to fix it. I asked if we could have a different room, but they said the motel was fully booked. Next I asked for directions to the pool, and we found out the pool was not available. I asked if I could get my money back and go somewhere else, and the staff member said her manager was gone and she didn't know how to give refunds. Feeling stuck, we tried to make the most of it. The front desk person tried to fix the tv and when she couldn't she said she would send another person down to help, but he never came. The whole place smelled strongly of...cleaning supplies, maybe? Chemically. The minifridge did not work very well. I put the ice pack from my cooler in the freezer section and it was still liquid the next morning even though I had turned the setting to the coldest option. The floors seemed newer, but everything else seemed very run down. I chose this place to ease the stress and fatigue of a very long car drive with my two children. Motel 6 made it more stressful. I had to deal with two tired and disappointed young children after 6 hours of being on the road and feeling exhausted myself. I want my money back.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
There is nothing special about this property except that the location of our room (239) allowed no rest what-so-ever. The exit/entry door-hallway is adjacent to where the bed is located. All through the night the door slammed rattling the wall and bed waking us. The bathroom is highly in need of repairs/replacements. An extremely unpleasant stay!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Motel 6 are inexpensive and reliable.
Stayed 1 night in Jun 2021

2/10 Terrible

Shaban

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. No smokey smell. Everything worked. Motel was rated as 2-stars, it was exactly as a 2-star motel should be....notjing fancy but clean and functional.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021

2/10 Terrible

Helena

Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2021

6/10 Okay

Donald

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
First booking
Was new experiance using booking site. Bed frame fell apart in first few hours just sitting on it. Fridge was on highest setting but did keep cool. Glass door very hard to open. Looked and sounded more like a flop house. Got double charged but was cheap. Did not stay second night.
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Was hard to get in and out of because the drive way was shared with Burger King
Stayed 3 nights in May 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021